I am extremely disappointed with the lack of customer service and communication at this hotel. I recently left my keys at this property and didn’t realize it until the following week. Since I live two hours away, I was hoping to use the hotel’s lost and found shipping service to have them returned. Fortunately, I had an AirTag attached to my keys, so I knew they were still at the hotel. I called several times and was transferred to housekeeping each time. I left multiple voicemails and even completed the online lost and found form. Not once did anyone return my calls or follow up. Today, I called again and specifically requested to speak with a manager. I was placed on hold multiple times but never connected with one. I eventually left my name and phone number with the front desk, hoping someone would return my call. Once again, nothing. Thankfully, I knew someone traveling to Charleston today who was kind enough to stop by the hotel to retrieve my keys. And wouldn’t you know it, a manager was available to assist her in person! What makes this situation so frustrating is that it could have been resolved days ago with one simple phone call. I wasn’t asking for anything unreasonable, just basic customer service and communication. It’s disappointing that a hotel can offer a lost and found service but fail to respond to guests trying to use it. Customers should not have to call repeatedly, leave multiple messages, and find their own solutions just to retrieve something they accidentally left behind. I hope management takes this feedback seriously because the lack of responsiveness and accountability is unacceptable. A simple returned phone call would have made all the difference.

I had a wonderful breakfast experience thanks to Mrs. Sandra R.! She did an amazing job preparing and serving breakfast. The food was delicious, fresh, and made with care. Her friendly attitude, kindness, and great service made the experience even better. Thank you, Mrs. Sandra R. for making breakfast so enjoyable! Your hard work and dedication are truly appreciated. Keep up the great work! ??

I always believe in recognizing exceptional service when I experience it, and the staff at this hotel truly deserves recognition. I had an issue with my reservation that needed to be addressed, and from the moment I arrived, Shaunna was absolutely outstanding. She immediately stepped in, resolved the issue, and made sure that every detail of my accommodations was handled appropriately. She was incredibly efficient, professional, and genuinely committed to making sure everything came together seamlessly. Her level of service made such a positive impression on me. I also want to give a special shout-out to Zion, who was extremely helpful when I called the hotel prior to my arrival. Her assistance was greatly appreciated. The hotel itself is lovely, with beautiful, comfortable rooms and an exceptionally friendly staff. Steve, the hotel shuttle driver, picked me up promptly from the airport and could not have been more helpful and welcoming. The restaurant has also been excellent. A special thank-you to my server, Heather, for providing such attentive and wonderful service. From my arrival through my stay, I have been consistently impressed by the hospitality and professionalism of the entire team. Thank you especially to Shaunna, Zion, Steve, and Heather for helping make my experience such a positive one. Exceptional service deserves to be recognized, and each of you certainly provided it!

I recently stayed at the Embassy North Charleston. The customer service was exceptional, incredibly helpful, friendly, and professional. I also want to give special recognition to Ryan, Arie, Shekara Dayne, and Beth for providing outstanding customer service and making my stay enjoyable. I also want to recognize the kitchen staff and housekeeping staff They are the best I have ever had the pleasure of interacting with, I didn't get everyone's names. Please let them know I'm very pleased with the professionalism, courtesies, and outstanding service. Maxx, you have the best staff I have ever encountered in my many years with Hilton To my Divine 9, who work in the dining roo The Housekeeping staff, my favorite; they kept the place clean Thank you to all the staff.

My organization hosted a conference at this venue in March. This hotel is dated, but the rooms were functional, and my guests for a conference felt they had good value for their room fee. Honestly, I was prepared to be underwhelmed, and in several respects the overall organization of the hotel seemed "relaxed". Having said that, I was taken by the friendliness and helpfulness of the various staff members for breakfast, room service and the front desk. My meeting attendees made good use of the hotel bar to socialize. Each member of the staff served with intent to satisfy needs, though in a few cases they hadn't had training I would have expected. One special note of appreciation I want to call out is for Tiffany, who worked the front desk. She went above and beyond to make my stay special, going out of her way to obtain some items and ameneties for our room that others had neglected to stock. She didn't pass us off to someone else and made sure we were satisfied. Ultimately, I'd have to say the warmth of the crew reflected well on Charleston. Thanks for your efforts to make our event a success.

Excellent stay. This hotel presents very well. It was clean, quiet and comfortable. There was a lot of activity during my stay but you were insulated from the noise one inside your room. My particular room, 904, was great. The floor to ceiling window offered a great view. The cleaning staff that serviced my room was very nice and did a wonderful job. I spoke to them but didn’t catch their names. Shaunna at the front desk was wonderful to talk to. Also, Tori and Olivia who were working the bar did an outstanding job of taking care of me and my friends. 10/10 will stay here again.

We had a wonderful experience at Embassy Suites! We stayed here on Friday night on our way to Orlando, Florida, and again on Wednesday night on our way back to Maryland. Both stays were excellent. The rooms were clean, spacious, and comfortable, and the breakfast was wonderful with plenty of great options for the whole family. The staff were friendly, helpful, and welcoming. A special thank-you to Maxwell for his excellent customer service and for making sure everything was taken care of. We truly appreciated his help and professionalism. We had a great experience both times and would definitely stay here again. Highly recommended for families visiting the Charleston area!

Wow! What can I say that probably hasn't already been said. This will be my go to hotel for any stays in Charleston. This is what a hotel should be. Great location, shuttle service to the airport, train station, and nearby shopping.Clean rooms, great amenities, made to order breakfast ( awesome cooks), good food and portions from the onsite restaurant, evening reception, and the most helpful friendly staff around. Yes you do pay for parking but honestly it's worth the stay. We had an amazing stay and I look forward to the next visit. I'd like to say a special Thank You to Latisha ( I may have spelled her name wrong but it's pronounced Luh Tee Shuh) She was absolutely amazing. She helped us in a big way regarding an item that was left behind in the room. She truly did provide outstanding customer service. Thank you to her and to all the staff. I HIGHLY recommend this hotel.

This is my first time staying here and would recommend it to anyone. The rooms are wonderful, the hot breakfast is out of this world, the happy hour is something that I have never seen before. The server we had all week we were here, Beth was fantastic. She recommend things to do and places to eat and was very attentive to us.

Title: Great service and clean room, but disappointed by the upcharge for allergy accessibility. I had a decent stay overall at this Embassy Suites location. The front desk staff was incredibly friendly, and my check-in process went smoothly (I paid the additional $45 for early check-in, which was handled perfectly). My room was clean, and I was very pleased with the housekeeping team, who did a wonderful job promptly exchanging my towels when needed. However, I want to bring up a frustrating policy regarding room options. As someone who manages asthma and allergies, I was looking for an allergy-free room option during my initial booking but didn’t see one available. Two days later, I received an email offer to upgrade my stay. While I opted for the early check-in, the "Pure Wellness" room upgrade was going to cost an additional $50+ per night. Adding that on top of my base room rate and the early check-in fee simply wasn't financially feasible for me. It feels like guests with chronic respiratory conditions and allergies are being penalized financially just to access a room environment that is safe for their health. Health accessibility shouldn't be hidden behind a steep premium upgrade fee. I highly commend the on-site staff and cleanliness, but I hope management re-evaluates how they price wellness and allergy-free accommodations for guests who genuinely need them.