Extremely clean hotel. Staff was super friendly. We had a karaoke party Saturday night with a lot of guests and it was so much fun. Definitely coming back there to stay over next trip to Charleston

A great property is important, but great people are what make a stay memorable. Don and Erin were incredibly welcoming and helpful throughout our visit, and Samuel and Taylor at the bar were outstanding. Every interaction felt genuine, and they created an atmosphere that made it easy to relax and enjoy our time here. The staff made us feel less like guests and more like regulars, which says a lot considering we were only here for a short stay. We truly appreciated the hospitality and look forward to coming back the next time we’re in town.

Our stay was absolutely fantastic! What started as a work trip quickly turned into one of the most enjoyable experiences thanks to the incredible staff. A special thank you to Don and Erin for their outstanding hospitality and for making us feel genuinely welcomed from the moment we arrived. Their kindness, professionalism, and attention to detail made a lasting impression. We also have to recognize Samuel and Taylor at the bar. They were amazing! Friendly, engaging, and incredibly personable, they helped create such a fun and relaxed atmosphere each evening. By the end of our stay, it felt like we were spending time with friends rather than simply visiting a hotel. The entire team went above and beyond to make our experience memorable. It’s rare to find a place where the staff truly make you feel at home, but that’s exactly what happened here. We can’t thank everyone enough and will absolutely be back the next time we’re in the area!

I stayed at this hotel for a work meeting for one evening. The aesthetics and room were great. What I would like to highlight here is a specific event that occurred that elevates this staff higher than 5 stars, I’d give them 10! I was doing work in the lounge during breakfast when I went to grab a cup of coffee add, shortly after, I realized my tote was gone. Trying to remain calm, I notified Heather at the desk, who immediately went to review the videotapes. After exhausting research we learned it was taken unintentionally, however, I needed it to drive home to Florida as my driver’s license was in the bag. That’s when Taylor, Senior Sales Manager, and Deitrin worked intently on locating the person who took it. When that person was identified, they notified them and encouraged them to return to hotel. At this point a wonderful police officer Allen sternly informed them they needed to return as, although intentionally taken, they still had stolen property. They were on their way to their family in Virginia and agreed to come back. While I was waiting, they extended my room stay and bought me lunch. I am not an entitled person and very grateful, and feel this problem was resolved because of the dedication to customer service, tenacity and kindness all staff and police exemplified. I am so appreciative of their help in resolving this potentially disastrous situation. I look forward to returning to this location and enjoying the hotel and city without drama. ?

We were really excited for this stay, especially since we were there for the soft opening. Given that this is a higher-priced property in a prime waterfront location, we expected the experience to reflect that. We had even secured a reservation at another hotel and canceled it, thinking this would be the better option. The first few days felt warm, welcoming, and almost like a family atmosphere. Unfortunately, it didn’t take long for things to decline, and the overall experience fell short of that expectation. I do want to highlight that Aaron, who oversees the kitchen and food, was wonderful....consistently welcoming, accommodating, and genuinely kind. Heather at the front desk also stood out. She was professional, respectful, and the only one who was truly apologetic and tried to make things right, especially after we were locked out. She was also very kind to my kids, which we truly appreciated, and she deserves to be in an environment where that level of professionalism and care is valued. The rest of the stay was disappointing. There were ongoing AC issues (either extremely cold or very hot, and we were told to manage it from the breaker), unreliable Wi-Fi, and even times with no phone signal. Our kids couldn’t study, and staff had no timeline for a fix. The room sensor/light was also a major issue, it worked in reverse, turning off when we entered and turning on while the kids were sleeping, repeatedly throughout the night and disrupting their sleep. At the same time, the pool was consistently cloudy and dirty, and we noticed other guests avoiding it. Outdoor areas were unkempt, and indoor furniture had visible stains. For a new hotel, this showed a lack of care. These were not isolated issues....other guests were dealing with the same AC and Wi-Fi problems. We were also promised rooms next to or across from each other as a large family. Days turned into weeks, and nothing was ever done. We remained patient and understanding, but there was no follow-through or communication. About 30 days later, during the grand opening, we went downstairs because there was still no signal. We stayed to the side so we wouldn’t interfere. Aaron kindly welcomed us and let us know we could have food and drinks. After my daughter took something from the buffet, an engineer, who is often around the front desk area, called my 8-year-old over and told her it was a private event, while other guests were clearly doing the same without being approached. He saw me and chose not to address me directly. That interaction was uncomfortable and unprofessional. The final straw was being locked out of our rooms on the 25th, despite our reservation being confirmed through ALE. Even after it was corrected, the situation had already gone too far. We chose to leave that same day, and ALE arranged another hotel for us. We were also told our loyalty points would be added, which never happened. On the day we left, we asked for help opening the safe and were told it would be handled. It has now been several days with no update or follow-up, and our money is still inside. Overall, for the price being charged, the experience was far below expectations. The lack of communication, professionalism, and proper management made this a very disappointing stay.

Just stayed at the Residence Inn by Marriott Charleston Patriots Point for work and it is one of those new properties where you can immediately feel the fresh energy. The hotel only opened a few weeks ago, and everything still has that clean, thoughtfully designed feel. I arrived late on Monday night and was genuinely welcomed by Christopher, the General Manager, and Heather at the front desk. That kind of warm arrival sets the tone right away. Also appreciated the sweet surprise of the Not Fried Chicken ice cream, such a fun touch after a long travel day. There is a convenient grab and go market right by the front desk, which makes late arrivals or quick bites super easy. The rooms are spacious, clean, and really comfortable. You can tell this is a new build. The kitchenette is fully equipped with a stovetop, dishwasher, full size fridge and freezer, plenty of storage, a dining table, seating area, and a work desk. It is very much set up for longer stays or work trips that need a bit more breathing room. Beds were very comfortable and the bathroom felt modern and fresh. On property you will find a small gym and an outdoor pool, plus a bar and dining area that gives it a nice social feel. Breakfast is complimentary and includes eggs, waffles, cereal, toast, coffee, juices, and more. A solid and easy start to the day. One highlight was the bar experience. We had great drinks and the bartender was excellent. The passionfruit cocktail stood out, super refreshing and well balanced. What stood out most overall is the design and atmosphere. The hotel’s decor highlights the nearby Ravenel Bridge and coastal Charleston influences with blues and oyster shell inspired details. The lobby especially feels cozy, almost like a living room with a fireplace and relaxed seating throughout. Everyone I met was friendly and clearly excited about the property, which adds to the overall experience. One practical note, since it is a newer location, ride share drivers may need a bit more direction. Hailey at the front desk was kind enough to share nearby landmarks to make pickup and drop off smoother, which was really helpful. Overall, a very comfortable stay with great service, thoughtful design, and easy access to Patriots Point. I would definitely stay again.

I just stayed here with my family, and I absolutely loved every second of it! The staff are amazing, nice, have a great sense of humor, and they ALL have different ways of making you feel welcomed! I love the atmosphere here I could live here lol. 10/10 definitely recommend. From the bar to the restaurant to the managers and to the front desk it feels like we were all family! And that made me feel so warm since i’m not from around here. One thing i noticed was the cleanness. You can tell they don’t play about their guests and that is so important! If i could recommend this hotel to the world i definitely would, EVERYONE NEEDS TO EXPERIENCE THE TYPE OF RESPECT THAT THIS HOTEL OFFERS! Don’t even get me started on the location it is BEAUTIFUL. There is nothing that I would change about this hotel. Everyone is so well taken care of and guests are prioritized! Hotels like to set a standard for respecting and prioritizing guests, but this hotel exceeds that expectation! From the moment i walked in me and my family were prioritized. There are absolutely no cons about this hotel. I LOVE IT. Will be coming back!!

We recently stayed at the newly opened Residence Inn at Patriots Point in Mount Pleasant, South Carolina, and it exceeded every expectation. From the moment we arrived, it was clear that this property was thoughtfully designed and exceptionally well managed. Everything feels brand new, clean, and modern, with a fresh, welcoming atmosphere that immediately sets it apart. One of the standout highlights of our stay was the breakfast service—truly the best we’ve experienced at any Residence Inn by Marriott. The presentation was exceptional, with everything laid out in such an organized, thoughtful, and visually appealing way. There was a great variety of options, including delicious toppings for the oatmeal and an excellent coffee setup that made mornings easy and enjoyable. What made the experience even more special was Erin, who manages the breakfast area. She was incredibly welcoming, attentive, and genuinely kind. You can tell she takes great pride in her work—everything was perfectly maintained, and she went out of her way to ensure guests felt taken care of. Her presence really elevated the entire experience. Overall, this hotel is a fantastic addition to the area. If you’re visiting Patriots Point or the Charleston area, this Residence Inn is an outstanding choice. We will absolutely be back.