My 4-day, 3-night stay was unfortunately disappointing. The air conditioning in our room did not function properly for over half of our stay, despite the AC unit being replaced twice before it was finally resolved. Spending multiple nights without reliable AC made the experience very uncomfortable. On day two, I requested clean towels, but the hotel staff interpreted that as only wanting towels and not wanting housekeeping service. Due to the hotel’s every-other-day housekeeping schedule, our room was never cleaned a single time during our entire stay. After raising these concerns with the front desk, the manager explained that because I booked under a discounted group rate for an event, no monetary compensation could be offered — only hotel points. That response gave the impression that guests booking through group rates are not treated fairly when service issues occur. One positive aspect of the hotel is its location. There are plenty of stores and restaurants located very close by, which made it convenient to find food, shopping, and other necessities during our stay. Overall, the lack of communication, poor housekeeping service, unresolved maintenance problems, and unwillingness to provide fair compensation made this stay very disappointing.

Had a 3 week stay here for business and stayed in ground floor suite which had refrig, microwave, stove and high ceiling. My only complaint was water pressure in shower. For price point all was great. Room, location, amenities, pool, service. Minutes to airport. Daily breakfast had all you need. Donna? and staff greeted all with smile at 6am before starting work.

My sister recommended this hotel and she was right - this hotel was excellent! The staff was friendly and professional and happy. The room was clean, cozy, comfortable and quiet. The breakfast options were plentiful. The fresh fruit and the spinach quiche were delicious. I had an enjoyable experience and I will come back to TownePlace Suites when I visit Charleston again.

Nice people, your typical airport hotel. Rooms on the top floor and more up to date than the ones on the ground floor, but overall nice and clean. Always happy to stay here.

Or family chooses this place everytime we're in N. Charleston. Such a friendly & personable team & good breakfast choices! Close to the airport & lots of places to eat, shop & play nearby.

Really good breakfast here. Friendly front dest Big room The only thing is I waited 40min at CHS airport for the hotel shuttle.

From the moment I arrived I was well taken care of. Amber, Ben, and Donna were a delight to interact with each morning during breakfast. Mary, Shane, and Rhonda were equally as delightful. The entire staff made me feel right at home throughout my stay. The complimentary breakfast great and so is the complimentary dinner every Tuesday. The hotel is located directly across from the Tanger Outlet Mall and Top Golf. The hotel has plenty of fast food and restaurants nearby all within walking distance.

After a month long stay, very nice hotel. Majority of the staff is very welcoming. Breakfast staff is amazing! Will definitely be back!

Recently stayed and it was perfect for business travel. Clean, quiet, good breakfast. I counted at least 15 restaurants and a Walmart within a 5 min walk and no need to cross busy streets.

Our family had a wonderful stay! The staff were friendly, breakfast was delicious, rooms were sparkling clean, and the location was perfect. Highly recommend this hotel!