Excellent Service & Perfect Airport Convenience! We chose this hotel specifically because they offer a free airport shuttle, which was perfect since my daughter had an early flight. The location is incredibly easy to get to, and free parking on-site made the logistics completely stress-free. Check-in was excellent thanks to Sheba, who was quick, friendly, and welcoming. She immediately recognized my rewards member status, which made for a great start to our stay. In the morning, the hot and cold breakfast was fantastic, and they have those awesome cinnamon rolls that are always a treat. The hotel was quiet and comfortable, making it the perfect spot for our needs. We will absolutely use this location again and highly recommend it to anyone traveling through the Charleston area!"

When I checked in I wanted to split the payment of the room and add on an extra day to stay here, and the front desk person, Angie, said she can't do that and a manager would call my room to have that done, but nobody called. She didn't process the payment at all that day or add on an extra day to my stay, so the full amount automatically was charged to one card 2 days later after staying here waiting for a phone call, and no extra day has been added to my stay. When I asked her for a manager on the second day she said the manager is off today ( sat Oct 10th ) I asked when does the manager come in and she ignored me and looked out the window. I asked again when does the manager come in? And she refused to tell me. I said wowwww, she followed me to the elevator yelling at me saying she is a hard worker and she doesn't have to let the manager know anything. Housekeeping let us know the manager is actually here.

Because of our airbnb falling through suddenly, we needed a place to stay immediately for several days. We called around and chose this Holiday Inn. The entirety of our stay was so wonderful. The beds were very comfortable, the room was clean, all the staff we encountered were very kind, and the complimentary breakfast was awesome. There were a variety of new breakfast choices each day (the pancake machine was the best!) and options for GF and vegan foods. I noticed the staff constantly restocking foods and cleaning as they went. The pool and hot tub was very nice. The parking lot was well lit and music played in the parking lot too. Every time we entered or left the hotel, we were greeted by someone. Thanks for a wonderful stay!!!

Nice hotel, conveniently located less than 10 minutes from the airport, which is a big win in the high traffic Charleston area. Airport shuttle is available if needed. Wide selection of breakfast items in a comfortable setting with plenty of tables. The room was a bit warm, but not unexpected this time of year. Recommend this hotel for business and personal travel.

I am extremely disappointed with my experience at this Holiday Inn Express. During my stay, housekeeping threw away all of the food I had stored in my room's refrigerator, along with some of my personal hygiene items. I have stayed at many hotels over the years, and this has never happened to me. To make matters worse, I later found a handwritten note from housekeeping apologizing and explaining that they thought I had checked out because they weren't informed I was a stayover guest. While I appreciate the honesty, that doesn't replace my belongings or undo the inconvenience and expense this caused. The hotel's resolution was to offer me only 10,000 IHG Rewards points. That does not come close to making up for what was lost or the frustration of having my personal property thrown away. This experience has caused me to lose trust in this hotel. Guests should never have to worry that their belongings will be discarded while they are still checked in. I sincerely hope management improves its communication and housekeeping procedures so no one else has to go through what I experienced. I cannot recommend staying here based on my experience.

When entering the hotel, it was presentable and clean. Mrs. Ford checked me in and I was pleased with her hospitality. My mother, daughter and I enjoyed the hot breakfast in the morning as well as the indoor pool and hot tub. Too bad the hot tub didn't get warmer though, but it's definitely an asset. The room was clean and the bathroom was spacious. All staff that we encountered were friendly and professional. Thank you all!

From the time we entered the front door, the staff at this Montague St location was warm and welcoming, and they provided helpful information throughout our weekend stay. Everyone was awesome! The rooms were very clean and well kept, although the chaise in my room could stand to be cleaned or replaced. The location was very close to Tanger Outlet Mall and several other stores and restaurants, and about a 15 minute UBER/LYFT ride from downtown Charleston. We had a very pleasant stay, and I would not hesitate to stay there again.

Great value-for-money hotel near the airport. The rooms are spacious and comfortable, and the bed was very cozy. The city is easily accessible, and there are plenty of good food options within walking distance. A couple of minor downsides: after two nights, the WiFi started disconnecting frequently and required downloading the IHG app to stay connected, which felt unnecessary. Also, the breakfast is quite basic with limited options. Overall, a good stay, especially for the price.

We stayed here for a week while we visited Charleston on our spring break. We loved Reya behind the front desk. She was always cheerful and willing to help. My kids loved the pool and swam in it every night after we got back from exploring. Our room was clean and spacious. Many reviews comment on the breakfast, we found the breakfast to be a good range of offerings. The kids loved the pancake maker and we often took a yogurt or banana for the road. The staff managing the breakfast were very attentive and constantly ensuring enough food was out and the space was clean.

I have literally tried to give this hotel the benefit of the doubt. I've had ants in my room twice . I still come back . I ask for a late check out only to come back and find my room totally picked apart by housekeeping and this is not the first time it has happened more than once on separate occasions. I try to be understanding but when the same slackness continues to happen something needs to be said. I will be patronizing another hotel from now on this Holiday Inn on W. Montague has lost my business. Please do better. Perhaps the Hampton across the street will be more accommodating to my late check out request.