Nice hotel, conveniently located less than 10 minutes from the airport, which is a big win in the high traffic Charleston area. Airport shuttle is available if needed. Wide selection of breakfast items in a comfortable setting with plenty of tables. The room was a bit warm, but not unexpected this time of year. Recommend this hotel for business and personal travel.

I am extremely disappointed with my experience at this Holiday Inn Express. During my stay, housekeeping threw away all of the food I had stored in my room's refrigerator, along with some of my personal hygiene items. I have stayed at many hotels over the years, and this has never happened to me. To make matters worse, I later found a handwritten note from housekeeping apologizing and explaining that they thought I had checked out because they weren't informed I was a stayover guest. While I appreciate the honesty, that doesn't replace my belongings or undo the inconvenience and expense this caused. The hotel's resolution was to offer me only 10,000 IHG Rewards points. That does not come close to making up for what was lost or the frustration of having my personal property thrown away. This experience has caused me to lose trust in this hotel. Guests should never have to worry that their belongings will be discarded while they are still checked in. I sincerely hope management improves its communication and housekeeping procedures so no one else has to go through what I experienced. I cannot recommend staying here based on my experience.

When entering the hotel, it was presentable and clean. Mrs. Ford checked me in and I was pleased with her hospitality. My mother, daughter and I enjoyed the hot breakfast in the morning as well as the indoor pool and hot tub. Too bad the hot tub didn't get warmer though, but it's definitely an asset. The room was clean and the bathroom was spacious. All staff that we encountered were friendly and professional. Thank you all!

From the time we entered the front door, the staff at this Montague St location was warm and welcoming, and they provided helpful information throughout our weekend stay. Everyone was awesome! The rooms were very clean and well kept, although the chaise in my room could stand to be cleaned or replaced. The location was very close to Tanger Outlet Mall and several other stores and restaurants, and about a 15 minute UBER/LYFT ride from downtown Charleston. We had a very pleasant stay, and I would not hesitate to stay there again.

Great value-for-money hotel near the airport. The rooms are spacious and comfortable, and the bed was very cozy. The city is easily accessible, and there are plenty of good food options within walking distance. A couple of minor downsides: after two nights, the WiFi started disconnecting frequently and required downloading the IHG app to stay connected, which felt unnecessary. Also, the breakfast is quite basic with limited options. Overall, a good stay, especially for the price.

We stayed here for a week while we visited Charleston on our spring break. We loved Reya behind the front desk. She was always cheerful and willing to help. My kids loved the pool and swam in it every night after we got back from exploring. Our room was clean and spacious. Many reviews comment on the breakfast, we found the breakfast to be a good range of offerings. The kids loved the pancake maker and we often took a yogurt or banana for the road. The staff managing the breakfast were very attentive and constantly ensuring enough food was out and the space was clean.

I have literally tried to give this hotel the benefit of the doubt. I've had ants in my room twice . I still come back . I ask for a late check out only to come back and find my room totally picked apart by housekeeping and this is not the first time it has happened more than once on separate occasions. I try to be understanding but when the same slackness continues to happen something needs to be said. I will be patronizing another hotel from now on this Holiday Inn on W. Montague has lost my business. Please do better. Perhaps the Hampton across the street will be more accommodating to my late check out request.

The rooms were very clean! Though it took us longer than we'd like to admit on finding the main light switch. That was the only frustration, we spent the first evening there in the dark because of it. (It's not a traditional switch, or on the wall.. it's on the side of a cabinet). But the people at the front desk were also very nice, and helpful. It was a great stay overall!

Room was fine, except the shower did not drain correctly and the handle was also broken. I told the front desk clerk and she said eagerly that she would pass it on. All the staff was wonderful: the night and day front desk clerk, the breakfast attendants, housekeepers and especially the shuttle driver, KC. Breakfast was nasty, sorry to say. Typical chain hotel food. But what was really bad was there was no milk for the coffee, just Coffee Mate. I know this is a Southern tradition, but it’s one to let fade away. I had to open a 12-oz plastic bottle of milk to add to the coffee. What a waste.

Lori at the front desk was exceptional. I had called earlier in the morning and made a special request. I’ve never had this happen before but she actually emailed me back confirming that she was able to grant my request. Exceptional customer service. The hotel was very clean. We were going to an event and my wife asked the front desk how far the place of the event was away that the event was being held at. We were told a few minutes and then the hotel Cory kindly offered to take us there and pick us up, again above and beyond. This room did not have a coffee maker in it come on IHG you can do better than that.