Great location, friendly staff, but they charge for the same complimentary breakfast buffet (same exact menu, not freshly prepared) at other Hilton locations. I travel for work every single weekend, staying at 2-3 locations every week but now I have to leave to find food, 3 stars for being greedy and inconvenient.

UPDATE 9/29: THEY REPLIED TO THIS REVIEW BUT NOT MY EMAIL!!!!!!!!!!Extremely disappointed with how a BED BUGS issue was handled at this Hilton on 09/25/2026! We discovered bed bugs in our room the morning we checked out and immediately brought it to the hotel’s attention. I provided clear photos and video, yet the response has felt far too casual for something this serious. What was especially frustrating was the reaction from the front desk. The employee we spoke with initially seemed to minimize the situation and acted as though it was not a major concern. Finding a bed bug in a hotel room is absolutely a major concern, especially when guests then have to worry about potentially bringing them home in their luggage and clothing. The General Manager later informed me that the room would need to be inspected by a professional pest service, but said the inspection might not happen until Monday. Meanwhile, we are now left dealing with the inconvenience, expense, and stress of treating our belongings to make sure nothing is brought back into our home. What makes this even more concerning is that after checking out, I went back and read other Google reviews and found that other guests have also reported experiences with bed bugs at this property. Had I seen those reviews beforehand, I absolutely would have reconsidered staying here. I understand that issues can happen at any hotel, but how management responds matters tremendously. A potential bed bug situation should be treated with urgency, concern, and appropriate care for the guest. Unfortunately, that has not been my experience so far. I am still waiting to hear what the hotel plans to do to fully resolve this situation, but based on how it has been handled up to this point, I am extremely disappointed.

This place is absolutely ? Top? Tier! The Manager Aaron and his staff is Amazing! We've stayed there several times and it was a Beautiful experience! This time my granddaughter left her school ? bookbag in the room. Once I notified them they sprung into motion to support us and helping us retrieve the bag, we're three hours away. Thank you ? all so much for your respect, professionalism and Aaron for going over and beyond to Mail ? the bag while helping me to save on the shipping! May God continue to Bless and elevate your and your staff ??

I sent an email to the hotel requesting an offer for a group reservation. After not hearing back for several days, I called the hotel directly and was connected with a sales manager who provided me with some details about the group rate and reservation. What really surprised me was that I was then told they needed my credit card information over the phone in order to hold the room block—before I had received anything in writing. I have been booking group hotel reservations for several years, and I have never been asked to provide my personal credit card information before receiving a formal written proposal outlining the rates, terms, cancellation policy, and other details. Typically, I review and accept the terms first, and a credit card authorization follows afterward. When I asked to receive the offer and terms in writing before providing my credit card information, I was simply told, “This is not how we work here.” I am not comfortable giving my credit card information over the phone based solely on verbal promises, especially without having the opportunity to review what I am agreeing to first. I don’t think it is unreasonable to expect to see the terms of an agreement before being asked for a credit card. Very disappointing experience, especially from Hilton. The entire interaction left me uncomfortable with moving forward with this hotel. A group reservation should begin with clear, written terms and a professional, secure process. Hilton, you can do better.

Starting with the pros everything was pretty clean when we arrived. Breakfast was pretty good and the wait staff was very nice. The guy that drives the shuttle was very nice. There was a storm when we first arrived and the manager on duty was very nice. Since the elevator was down, he carried our luggage up the stairs to our room. Now for the cons. Checking in, the young lady was very nice. I upgraded my room online and it was supposed to include a rollaway bed. When I asked about it, she did not know what a rollaway bed was and asked me to describe it. When I did, she said they did not have those at all. Under hotel services I later found that the hotel did have them but it was late and I didnt feel like asking for one. Also, upon check-in, no amenities were explained to us at all. We were there for a family reunion and was under a block of rooms. I was unaware we had breakfast included in our package until our last day as that was not told to us. When needing the shuttle, we were first told it would be available early in the morning to the airport but when confirming time via phone, someone very rudely told us there was no driver. We were later called at 1:45am and told the driver could do a pick at 6am. It seems staff need to be trained as there is about one person that knows they are supposed to know. Also, it should have been told to us that housekeeping comes every other day at check in which it was not. That was ok but when I asked for trash bags for the trash cans, I was told they would bring us some and no one ever did. The last thing was the room. The room was clean but extremely humid. So humid that we noticed the floor to be damp and kind of slippery our last night. By the time we left all clothing hung in the closet or left out of luggage was damp. I washed everything immediately when I got home as I felt like if I did not the clothes would begin to smell. That is how damp they were. Not sure what going on there. This is the first time staying at a Hilton property that I have had a negative experience.

I had a great stay at the Hilton Garden Inn Charleston Airport. The room was clean, comfortable, and well maintained, which made for a relaxing stay. I also ordered the chicken wings, and they were surprisingly excellent—fresh, flavorful, and cooked perfectly. The staff was friendly and welcoming, and the overall experience was very enjoyable. I'd definitely stay here again.

The room we stay in was very roomy with the two double beds a the living room area with an L- shaped couch that pulls out into a bed. There were 4 of us and we were not cramped at all! Friendly staff and a very nice breakfast spread.

The hotel itself is very nice and well decorated. It was packed when we came, so not “ample” parking, but there were enough spaces. Beds are nice. Firm, but comfy. The breakfast is not free, so know that in advance. Customer service is seriously lacking. They follow more of a grunt-and-point policy. Not great communication and no smiles, barely any eye contact. The bus driver should be the front desk person. Much more friendly. This lack of friendliness or even speaking really is a turn off for this location.

We selected this location due to its proximity to an early morning flight. The location is ideal for Charleston airport, and the hotel's cleanliness is exceptional. The front desk staff, particularly Jasmine B., provided a warm and welcoming greeting. Additionally, shuttle driver Mr. Elijah demonstrated excellent driving skills and exceptional courtesy. Given the numerous strengths of this location, I highly recommend it.

This hotel was great for my friend and I when our flight got cancelled and they moved us to the next day. Everyone we met at this hotel was really nice but we got exceptional service from the shuttle driver Mack and the waitress in the restaurant whose name I forget but who was a black girl with glasses. Both were so friendly and lovely at a time when we really needed it.