I sent an email to the hotel requesting an offer for a group reservation. After not hearing back for several days, I called the hotel directly and was connected with a sales manager who provided me with some details about the group rate and reservation. What really surprised me was that I was then told they needed my credit card information over the phone in order to hold the room block—before I had received anything in writing. I have been booking group hotel reservations for several years, and I have never been asked to provide my personal credit card information before receiving a formal written proposal outlining the rates, terms, cancellation policy, and other details. Typically, I review and accept the terms first, and a credit card authorization follows afterward. When I asked to receive the offer and terms in writing before providing my credit card information, I was simply told, “This is not how we work here.” I am not comfortable giving my credit card information over the phone based solely on verbal promises, especially without having the opportunity to review what I am agreeing to first. I don’t think it is unreasonable to expect to see the terms of an agreement before being asked for a credit card. Very disappointing experience, especially from Hilton. The entire interaction left me uncomfortable with moving forward with this hotel. A group reservation should begin with clear, written terms and a professional, secure process. Hilton, you can do better.

I had a great stay at the Hilton Garden Inn Charleston Airport. The room was clean, comfortable, and well maintained, which made for a relaxing stay. I also ordered the chicken wings, and they were surprisingly excellent—fresh, flavorful, and cooked perfectly. The staff was friendly and welcoming, and the overall experience was very enjoyable. I'd definitely stay here again.

The room we stay in was very roomy with the two double beds a the living room area with an L- shaped couch that pulls out into a bed. There were 4 of us and we were not cramped at all! Friendly staff and a very nice breakfast spread.

The hotel itself is very nice and well decorated. It was packed when we came, so not “ample” parking, but there were enough spaces. Beds are nice. Firm, but comfy. The breakfast is not free, so know that in advance. Customer service is seriously lacking. They follow more of a grunt-and-point policy. Not great communication and no smiles, barely any eye contact. The bus driver should be the front desk person. Much more friendly. This lack of friendliness or even speaking really is a turn off for this location.

We selected this location due to its proximity to an early morning flight. The location is ideal for Charleston airport, and the hotel's cleanliness is exceptional. The front desk staff, particularly Jasmine B., provided a warm and welcoming greeting. Additionally, shuttle driver Mr. Elijah demonstrated excellent driving skills and exceptional courtesy. Given the numerous strengths of this location, I highly recommend it.

This hotel was great for my friend and I when our flight got cancelled and they moved us to the next day. Everyone we met at this hotel was really nice but we got exceptional service from the shuttle driver Mack and the waitress in the restaurant whose name I forget but who was a black girl with glasses. Both were so friendly and lovely at a time when we really needed it.

I recently stayed at this hotel and had a mixed experience. On the positive side, the property was clean, the linens were fresh, and the bathroom was well-maintained. Unfortunately, the biggest issue during my stay was the lack of hot water. I discovered the problem in the evening. When contacting the front desk for assistance - they stated it was due to the high volume of people at the hotel and apologized for the inconvenience. Naturally, I thought to wait it out because, surely, if it was due to high volume of water use - it would eventually bounce back. But after checking the water every 30 minutes for several hours - the hot water never came. I decided to shower in the morning - again, thinking it would improve by then. But there was only a marginal improvement. So clearly - there is more to the issue than just a high volume of people staying at the hotel. Overall, while cleanliness and basic comfort were good, the absence of hot water — especially after requesting help — significantly impacted my experience. I hope management and the chief engineer addresses this issue promptly, as it overshadowed what could have been a much more positive stay.

Upon attempting to take a shower, the hot water was not working. I called the front desk and the desk attendant told me that it must be all the long showers that others were taking. This was at 9:30pm. I tested the hot water every 30min till 1am and there was no hot water. There was also no hot water in the morning. Reading other reviews allowed me to see this is a consistent issue with this hotel. The hotel is moderately clean and nice otherwise, but if you want a hot shower I suggest you stay elsewhere.

Excellent stay! Shuttled from the airport in a new van, with a really friendly driver. Room was spacious and clean. Staff was helpful and greeted me each morning. I am planning my next stay already.

Personal pet peeve of mine: when you have to get soaked to turn on the shower because they SCREWED THE DOOR SHUT on the side with the valve. Literally zero reason whatsoever to do this. Also, the water never actually got hot so I had a very tepid shower because "there was nothing they could do because the maintenance guy went home" when I went to the front desk to mention the lack of hot water. (Not just me either -- there were multiple other people also complaining at the same time) I'm giving a +1 star because the rest of the room was actually pretty nice if perhaps bland. However, I'm staying at a HILTON because I don't want to deal with cheap hotel issues. $250 a night after pet fee? Y'all better have a damn maintenance guy on-call 24/7. What's the point of spending money to upgrade my stay when it results in a problem I've never even had at cheap motels? + Good room layout + Modern aesthetic + Overall clean, updated look and feel --- No hot water -- "Nothing we can do" - Expensive for no reason, apparently - Shower door doesn't open so you get soaked in cold water turning it on UPDATE, next morning: As other reviews mentioned, the pillows are terrible. Also, I see why they screwed the shower closed: the gap under the glass is so big that water splashes out of the shower onto the floor and is rusting/rotting the wall. See photo. -1 star for a perfect 1 star :) UPDATE 2: Hilton actually reached out to my husband who made the reservation and the short story is that they apologized profusely for the issues and cut our bill in half. All in all a solid resolution, and I'm going to update my review AGAIN to three stars. One last comment though: They'd originally charged us 2x (double billed) for the pet fee, which they corrected when they called us. I'd like it if the front desk staff would review other bills for correctness before charging residents 2x for pet fees.