TLDR: Decent room, underaverage breakfast, great location, but major oversight leading to a $300 fee charged incorrectly on me says this hotel kinda sucks and you should probably go with someplace else around the same location. Two decent pros and a major con Pro, the room itself was pretty standard. Nothing about it really shined in terms of design or how it was upkept. The tv was tedious to use because the remote wouldn't always work and the tv also only had Netflix rather than other streaming apps that other hotels have. Apart from that the room was clean and overall comfy. Bedsheets could have been better thought. Pro, the location of this hotel is probably its biggest pro. Being near a major shopping location, a bunch of food, and a walmart is really all one would need if they wanted to stay in that area the entire time and have mostly everything they need. They are also almost right in the middle of downtown and Northwoods Mall if one wanted to check out other things. Con, I was charged a smoking violation fee which was almost $300. While I understand the need for the fee and agree with it, the issue is that I have never smoked in my entire life. It was also a major oversight from the staff that the report they gave me for the violation showed that the violation happened between 7-9 am while I checked in that same day around 6:30 pm. Around 10 hours after the violation and yet I was the one charged the fee. It was ridiculous that no one managed to catch this and that it was completely on me to catch this else I would have been out loads of money. The manager wasn't even on-site during the weekend and I was told by an employee that it would be handled but I still felt the need to recheck with the staff upon checking out to ensure the fee was removed on my receipt which thankfully it was. Thank goodness I handed them a credit card for surprises like this cause had it been a debit card I would have been out $300 for the entire weekend. Dishonorable mention: the breakfast was ok at best. It was a little small and they kept running out of things. I ended up trying to settle for just an apple and oatmeal to which I discovered the apple was near unedible. It was so ridiculously hard and difficult to bite into that I nearly gave myself a headache trying to both bite off and chew a piece of it. The oatmeal was good though so no complaints about that. Overall, the fact the location is the best aspect of the hotel means to me that one is probably better off staying with a different hotel near the same area to which there are plenty around for sure. I personally wouldn't recommend this place unless you were on a tight budget to which I would just recommend going to a different location overall still.

Arrived at the airport and called the hotel a total of four times. and got hung up on all four times. Hotel shuttle didn’t come, and I waited over an hour. The hotel is clearly understaffed. Coffee was empty both times I checked in the morning. I’m a Titanium Marriott member and am concerned that this property is under managed and well below Marriott standards.

Even with airplanes flying overhead, the hotel was quiet. Housekeeping does an amazing job keeping everything clean. The front desk staff and food preparers made me feel like family. I was celebrating my 55th birthday alone, but everyone made me feel like I wasn’t alone. I also really enjoyed my conversation with Raymond at the front desk.

We enjoyed this stay because the General Manager (GM) at this property who was so kind and took time to call us, asking how he could make our stay more pleasant. Our room was not ready at the time of checking at 3:00 pm, which was the hotel check in time. Next day, we were surprised when the GM reached out and took time to call us, asking how he could make our stay more pleasant. It truly warmed our heart! We are thankful to this GM who not only reached us but also provided a kind gesture to accommodate our stay due to a little incident. I believe his name Norah. He is a gentleman around age of 30s. As Marriott members, we are grateful to his professionalism and kindness. It is rare to have such a professional young GM at any Fairfield Inn property! Thank you so much!

The atmosphere was welcoming and quiet not rowdy, the building was well maintained. And the staff was exceptionally kind and helpful with our questions. And there is a wonderful night auditor named Raven she was such a joy and super kind and a older female who worked the morning breakfast who was super kind and sweet. I definitely recommend this location.

Platinums, titaniums and ambassadors, you should know that your status perks are no good here. Couldn't get even a minute of a late check out on a Wednesday. "We don't do late check outs anymore". And next to an airport?? What if you have a flight at 4 and want to check out at 2? Totally ridiculous for a low level fairfield. Also this is after i stood at the front desk for almost 10 min, with two employees standing there and not acknowledging me before walking away. Finally who I'm assuming was the manager came up and told me no with no sympathy. Ok cool, will be in Charleston several times again soon. Note to self to skip this hotel.

Rooms need upgrading. Paint around windows are peeling. The mattress appeared to be old with flattened areas on both sides where people have laid and very uncomfortable. After spending the night sleeping on the mattress, my husband and I had a stiff back and much pain. Even the pillows were bumpy and old. Not sure if every room has these old mattresses but ours was horrible. Breakfast was good with a nice variety. The front desk clerk when we arrived in the afternoon was a lovely, polite and helpful young lady. Small gym available. Lobby was neat and clean.

I don’t write a lot of hotel reviews, but this one deserves it. I ended up here because my flight back to New Jersey got canceled due to the blizzard, so I'll be here three night total, two so far. I originally chose this Fairfield because the ratings were strong. After staying here, I get why. In 25 years of business travel, this has honestly been one of the best hotel experiences I’ve had and it’s 100% because of the people. Serena at the front desk (the Front Desk Manager) is outstanding. Professional, calm, welcoming and went out of her way to help me when I was having an internet issue. Problem solved. You can just tell she cares. Mel, the Food & Beverage Manager, is one of the sweetest, most genuine people I’ve met in hospitality. Even the housekeeping staff in normal hallway conversations have been warm and engaging. There’s something different about this team. It doesn’t feel transactional. It feels like they actually want you to have a good stay. The hotel is very clean. The breakfast area is spotless every morning. Everything runs the way it should. But what really stands out is the culture here. So rare. I even witnessed the staff engaging with what seemed to be regulars and it seemed like a family reunion when they checked in between staff and hotel guests. Being stranded because of weather isn’t ideal but this group made it a genuinely positive experience. If I’m ever in Charleston again, I won’t even look anywhere else. This is a special team, and it shows. Thank you!

Overall good experience except for me and a few other guests got yelled at for being by the pool after hours. At 11 but we should never have any employees yelling at any guests there are more diplomatic ways of going about such measures.

I stayed there for one night because my flight was canceled. The rooms are fine and the staff was nice. Since my replacement flight wasn't scheduled until the afternoon, I was looking forward to a quiet and decent breakfast after the stress of the previous day. Breakfast = disastrous I'm really not picky, but the selection was more than modest, actually poor! The scrambled eggs had the consistency of rubber, the rest was indefinable, but everything tasted terrible. Nothing fresh, there was a banana and two apples, no vegetables, ... nothing. I tried everything, but it all ended up in the trash can... It's a shame about the food, but I could hardly stomach it. And the whole thing was served on paper plates with plastic cutlery and paper cups... well, at least it matched the ambiance. Really unloving and old, but with leftovers from the people who had sat at the table before. I went straight to the airport and had breakfast there.