Easily accessible property off 526 and convenient parking. I was not given much information when I grabbed my keys, as I did a mobile check-in, but I spoke with Derek over the phone who was very helpful in adjusting my reservations. Room was very standard but clean and comfortable, with great water pressure. Breakfast was complimentary and phenomenal! Every housekeeping staff member I interacted with was so sweet. A great, quiet, budget-friendly option in the Charleston area.

We booked Hyatt House for a quick two-night trip to Charleston. It is very convenient. Charleston marketplace is 15 to 20 minutes away. The beaches are also a short drive away. There are also a lot of stores, restaurants, and shopping within a few minutes. Breakfast is provided each morning with varying choices each day and chefs to cook omelets to order. The food was very good. There's a small swimming pool. Just to the side of the hotel. There are several small meeting rooms on the first floor. There's also a small fitness center on the first floor. There's a small area set up as a business center in the lobby as well. The room was very well appointed. The bed was comfortable, the AC was set low (which was great when we walked in the door), and has a nice bathroom with walk-in shower. Unfortunately the shower door leaks and you can tell that it's rusting the bottom of the legs on the sink. There is a mini fridge, coffee maker, and microwave in the room. Large screen TV is perfect for watching your favorite shows or movies. And the closet provides hangers. We enjoyed our stay and would use this hotel again.

After requesting an early check in, and arriving 15 minutes prior to the requested check in time. I was informed that the room was not ready. This is understandable, early check-in is a when available service. I was informed that room was being cleaned and would be available soon. One hour later I checked on the progress, the room was still being cleaned, another hour later the room was still being cleaned. 30 minutes later I requested the manager and was informed that the prior guests had requested a 2 PM departure and that servicing of the room had not begun until close to 3 PM. I am thankful that I only stay with Hyatt a few weeks a year and that alternative lodging is available.

I stayed here because this is where my job paid for us to stay. We checked in 2/24/2026 and checked out 3/17/2026. When we arrived the rooms were what I would consider small for a Suite. The room was clean. With the contract we had, our rooms would be cleaned twice a week. Monday and Thursday. The cleanings started off great, then went down to the bare minimum. Not being swept, or mopped. The counters were not always wiped down and the bathroom, sink/counters not cleaned. I am not sure if they ended up short staffed or what. The hotel was accommodating with breakfast. They usually serve at 0600 but adjusted it to 0530 for us. Which I know we all greatly appreciated. The front desk staff(not all but most) was typically in their phones when walking in, not looking up or speaking. GiGi (not sure of the spelling) was the BEST front desk staff they had. She has an amazing energy about her. GiGi didn't mind answering questions or helping in any way, shape or form. She remained that way from the beginning to the end of our stay. When you asked the others, there was typically a response like you were bothering them as if they were not at work. Based off my experience, I would not stay here and spend my own money.

We had a wonderful stay at this hotel. Everything was clean and well-maintained, and the service was friendly and professional. The atmosphere was comfortable and welcoming. I would happily stay here again

I should’ve stayed at my favorite SpringHill hotel ?. I deeply regret my decision to try a new hotel in Charleston. Hyatt was an absolute disappointment: - black mold in the shower - the shower was leaking (safety issue!) - there is a very strong fragrance in the room (we could also smell it in the lobby). It felt like the hotel was trying to cover up another odor. The fragrance gave me a headache. - there was carpet on the floor in the room - why? Just why? It’s never clean! - stained carpet and bed linens - horrible outdated interior design with gloomy, depressing colors. I’ll stay as far away from Hyatt as possible.

First time staying @ this Hyatt House location. In Hyatt fashion, the rooms were clean & everything went smoothly, from check-in to check-out. A fantastic breakfast buffet spread every morning. Shout out to AJ handling the breakfast buffet who went above and beyond to make me some fresh potatoes. Very nice staff and a very hospitable stay.

Our stay at this hotel was so nice! The rooms were immaculately clean, and the staff was incredibly kind and helpful. Breakfast was hot and fresh every morning, we would definitely stay here again!

Water pressure non existent. Stayed on 5th floor, and struggled to shower under a trickle. Breakfast could also use a little bit revamping. One morning pancakes were like cardboard. Otherwise. Great location to Charleston and beach.

I really like this hotel! Pros: Super clean and sleek. Front desk was nice. Location central to all Mount Pleasant activities. AC and refrigerator very quiet. Overall, we had a good stay. Con: The overwhelmingly intense SMELL of CLEANER in the room. It took my breath away upon entering the room. I appreciated the cleanliness of the room, but PLEASE Hyatt House, can you use something unscented and maybe even better, something environmentally friendly? I would stay here again in a second if it weren't for the powerful odor of whatever they used to clean the room.