We utilize the Hilton hotels chain for all our travels both personal and business. This has been the most disappointing Hilton Hotel that we have stayed at. The initial service at the front desk upon checking was great but this went downhill from there. The entry doors were broke the entire time we were there. There was one particular person at the front desk in the afternoons that was texting on her phone non stop. Had to wait for her to finish to ask a question. The bartender disappeared constantly in the back and left people standing at the bar waiting for drinks. The food in the restaurant was horrible and I was double charged. I had paid for a daily breakfast credit and they used my Hilton daily credit also. The rooms are out dated and need updating. No USB ports for phone charging. Sadly disappointed!

This hotel is conveniently situated near Interstate 526 in North Charleston. There is a Chilis restaurant right in front within walking distance and a Wendy’s across the street. Beds are very comfortable. Room is nicely decorated with a mini fridge and microwave.

Don’t let the pictures fool you. Unfortunately, we booked a full weekend here and immediately regretted it. The staff has been very nice, and the lobby is attractive, but that’s where the positives end. The rooms are extremely outdated, worn, and simply not in good condition. The furniture is incredibly uncomfortable—the couch genuinely feels like sitting on a boulder. Even worse, our shower does not get warm. The water is ice cold, which is unacceptable for any hotel, especially one at this price point. Parking as also $50 which is fine at a nicer and luxury hotel but not worth it for a place like this. The pictures online gave us a completely different impression of what to expect. We’re very disappointed with the condition and comfort of the room and would not stay here again.

Stayed here for about 2 weeks in 228 and wanted to give a huge shoutout to Isabel for the best service! She greeted me by name every time we interacted and was always super accommodating. The little store in the lobby was always stocked with a variety of candy, snacks and drinks. They also had a few local business items in the shop as well. Miss Ramos was also very good at keeping all my towels and toiletries stocked everyday!

Stayed 10 nights as a Diamond member. Second night noticed a dirty bug in my room and notified staff, who reported it to their Management. (I HAVE A PHOTO) The night before I check out, I received a notification while at dinner that I had been checked out of my room, so I called the front desk, in which they stated "you didn't want to be checked out" ??? Nope! Which they then had to reinstate my room, later finding out the GM is the one who checked me out. As to why who knows, no explanation! NOT one person/manager offered to move my room, apologize or get in touch with me regarding the above issues. I even was forwarded an internal email regarding everything that happened by an employee. Thank you Barbara/night shift and Suzie/Bartender who were great along with the front desk manager Isabella.

I've been denied a room here twice over the past couple of months for multiple "technical" reasons after I've booked and paid over the phone /online. Was convenient because i work at the airport. There's other hotels on the area.

The manager is really great and very helpful. Susie and Sylvia (they work at the bar) have been really great as well. The room is ok. The carpet in front of the AC unit is damp, the seal around the shower door leaks water, the drawers on the dresser are messed up and hard to close, and the ceiling has 5 holes drilled into it. There is paint on the tiles in the entry and drink stains on the wall by the table. I also found trash under the curtains and under the bed. I'm not complaining but this is not the best room i have stayed in with Hilton this year. I frequent this area monthly for 6 to 10 days at a time. So i spent allot of time with Hilton.

We stayed here may 15-17 for my birthday. This was my first time at this double tree. The staff was amazing and friendly. The rooms were clean and the hotel was beautiful. However the biggest reason I will absolutely come back is because at 2am my son sleep walked out of our room all the way to the lobby. Kimberly the lady running the front desk and Pete the maintenance man quickly realized something was wrong. They got my number from my sleeping son and attempted to call and text me (we were in the room fast asleep). Pete then walked my son back to our room (where my son woke me up). He then came back later to make sure he was ok. I cannot thank them enough. Something terrible could have happened and it didn't because of those two. They are amazing and I truly truly truly hope they get something from this review because they saved my baby from something potentially bad happening to him. I cannot express enough gratitude for them. Thank you so much!

I was so grateful to land at this hotel after a horrifying cancelation at 11 AM because our previous hotel was at 99%. We were booted out into the streets because they could not pre authorize our card the MORNING of a full sell out. However, the Hilton representative was able to find us a spot here. It was the middle of the night, my husband was working a music festival and I knew that he would be exhausted and would not want to sleep in the car. I was cutting it so close because I had to deposit more funds for the price for this hotel and the ladies were about to run their audit. But Satria passed my information along to Isabella and she waited for my card to be ready to run for the room. We were able to check-in and my husband was able to get a good night's sleep. These ladies saved the day!The room was so nice and clean, the bed was comfy. We were so close to our venue, the location was excellent. The next morning we were greeted by Jackie when we went to breakfast. She was such a delight and her service was phenomenal. In fact, all of these ladies made a nightmare, a dream come true and I thoroughly enjoyed my visit. I would 100% recommend this hotel!

Staff was very nice, room design was cool was kept really clean. Can't beat the location if you're doing work at the airport. Best airport shuttle in the area. If you're looking for the hotel to book on concur this is your place