Check in was not they typical smooth Hilton process, the front desk seemed surprised that we were even there. Got to the room and it smelled so terrible, like the heavy scent of powdered carpet freshner, dogs, and cigarettes. Called to ask for another room, they were booked and after a 10 minute conversation they suggested I check out. I requested a call from the manager and did not get one until the next day and there was nothing she could do. Then the front desk called my cell over and over again until I had to step away from the event we traveled in for to answer. I asked if there was an emergency and they said no, just calling to check in. I called Hilton customer service and they were no help, only hotel near that had a suite was 45 minutes away, putting us an hour away from our event. Or we could get a room with two queens for 7 people, but just one. Also the only way to switch hotels was to get a refund (5-7 business day) and rebook a different hotel. I will never stay here or at any Hilton again.

Extremely Disappointing Stay – Not Up to Hilton Standards! We usually love Hilton hotel brands and were genuinely excited about our stay at Homewood Suites, but holy moly, what a disappointment! The mattresses are completely worn out. You can literally feel the coils digging into your body while trying to sleep. And advertising this room as accommodating eight people is an absolute joke when two of them are expected to sleep on a pull-out couch that is harder than a rock. A room that sleeps eight should comfortably accommodate eight! The bathrooms weren’t much better. The faucets were leaking so badly that the entire sink area ended up soaked. The room also had an unpleasant, damp, musty odor that made everything feel dirty and poorly maintained. Those old, nasty carpets desperately need to be ripped out and replaced! To make matters worse, the AC unit was so incredibly loud that it kept us up throughout the night. Between the uncomfortable beds and the constant noise, getting a decent night’s sleep was nearly impossible. We also noticed spiderwebs around the light fixtures, which made us question how thoroughly the room had been cleaned. We have stayed at many Hilton properties and have always had positive experiences, which is why this stay was such a huge letdown. This property is in desperate need of a deep cleaning, new mattresses, updated furnishings, and some serious maintenance. A hotel room should provide a clean, comfortable place to sleep. Unfortunately, this Homewood Suites failed to deliver even the basics. We expected so much better from a Hilton property and would not recommend staying here in its current condition.

I feel bad for the employees there with their manager….. I had people that stay there for the week which the manager did not know….. And I wasn’t even allowed to go to the bathroom nor get a drink of water Because my name wasn’t under the file… I understand policy, but there is a much more professional way To enforce it. Would not recommend contact with her

If you are self-sufficient, service will be fine. On our 5th night here with no room service yet. Went to the front desk to request someone come in and said they would send someone but nothing. Had to take our trash out, take toilet paper off the cart and go find towels. Pool locked 1 hour after it’s supposed to be open. Went to front desk to ask for someone to unlock it so we had a comfortable place to sit and took 20 mins to get someone to come. Other guests were waiting with us.

Staff was very helpful and friendly. Close to restaurants and shops. Close to all attractions. We will definitely be staying here again and recommend to all my friends.

Just had a wonderful one-night stay at this hotel. No, I didn’t use the pool, though it looked fine, but our room was great and clean. The best thing about the hotel is the staff, led by Miss Penny, who I believe is the general manager. After my family and I had a little incident at Charleston airport (we were stuck in an elevator without AC for five other people for about a half hour), Miss Penny lent a very sympathetic ear and took care of us. She really made us feel welcome and we greatly appreciate that.

This is the worst hotel stay I have had in a long time. Where do I start, the halls have no Air Conditioners, our room is freezing AC not controlled properly, no hot water unless you run the water for 10 minutes or more cold water sink handle leaks, no comfortable chairs, though the sofa is firm just low. This is not what my Hilton Honors points are for!!

Horrible customer service. The overnight front desk staff member (blonde hair older lady) acted snobby & indifferent. I greeted her she said nothing. I asked for a to-go breakfast from the complimentary breakfast area. I explained that I was headed to the navy base for an early appointment. She offered me a protein bar . I declined and asked for something from the breakfast area. She gave me boiled eggs. I understand something is better than nothing. But you can’t expect someone to run off of two boiled eggs. I thanked her anyway and of course she said nothing. She was very unpleasant and unprofessional.

I called a week and 24 hours before my stay and asked how the shuttle from the airport works. Both times I was told that “when your plane lands. Just call us and we’ll send the shuttle over for you. It’s active 24 hours a day.” I thought how great! I landed yesterday at 7pm, called for the shuttle only to be told “you didn’t reserve a shuttle ride. But we’ll send you a Lyft”. (I was not charged for the Lyft which I appreciated). But the Lyft driver stopped way down at the other end of the airport pick up (literally drove by us - he saw us and signaled us to follow him so we ended up running behind the car with our luggage). We checked in online and that went smoothly. The room was fine-although there was no pad of paper available so that I could leave a thank you note along with the tip for room service. There was a tear in the curtains and there wasn’t a trash in the bathroom. I did like the shower! My experience at other Hilton’s (in different countries and different varieties) is that the floor gets wet during my showers-idk why. This shower actually didn’t! I came out and the floor was spotless! I was so happy that I didn’t have to mop! The television was a little outdated (didn’t have the option to log into streaming service). I could hear people in the room next to me. The breakfast wasn’t to my liking. I saw other guests enjoying it and I will admit that I’m a picky eater. I got a bagel but I couldn’t put cream cheese or jam on it because they didn’t have the individual packets. Instead they were in big containers with no tops-and one knife per container for everyone to share. That’s gross to me. The staff were nice and polite though. I just think that their manager needs to go over what the protocols are about the shuttle to them.

Amazing location and staff. The hotel seems a bit dated but the rooms are very spacious. It has the typical hotel breakfazt but with a few extras like chia pudding or overnight oats. We would stay again if we are in the area. Coming back to say we wouldn't stay here again as we can smell people smoking weed in the rooms and it smells like it out in the hallway. Absolutely disgusting.