We usually HAVE good experiences staying at most holiday inns. We came in June 2026. This was Our first time in Charleston SC. I had a huge cock- roach crawl across the bed and on my back while watching my phone sitting on the edge of the bed. After I just showered too! I temporarily lost my mind LOL… ewww… my husband and daughter thought I was going crazy and I just couldn’t get myself together LOL. So of course we switched rooms and I complained to the manager etc got a very small refund back and that was that. Unfortunately, I just can’t give them 5 stars. We know it’s the South by the water I get it, however, no one wants to have any bugs especially flying cockroaches on them. My family and I can now laugh at it but it’s still haunts me…

A pipe burst, flooding the lobby and leaving the rooms without water for several hours. The elevator rarely worked and other guests complained on getting stuck on it. The freezer of my room fridge was iced up and unusable. The walls of the room were paper thin both between rooms and especially into the hallway. The exterior door keypad never worked and the parking can be a hike to the front door. Breakfast was terribly overcooked and smelled of rubber. Despite a "guaranteed" 2pm late checkout due to my status, they could only allow noon (regular checkout is 11). But it didn't matter anyway, since housekeeping banged on my door and tried to open it at 9:30am despite the do-not-disturb sign and my late checkout, and did the same to three of my colleagues staying in different rooms. Just a terrible experience, top to bottom.

It was okay. Rooms were clean. However, no one came to get the garbage, and I stayed 4 nights. Their ovens were broken, so breakfast was just cereal or some toast. The pancake machine was broken, too. The elevator was very slow, but it is conveniently located.

Holiday Inn used to mean you could count on a reliably good hotel stay. Not anymore. This hotel is worse than a motel. Shower water pressure trickling and unusable, the standing lamp in the corner of the room had literally no lampshade or lightbulbs plugged in, and was just a large metal stand with exposed sockets. Free included breakfast? Nope. Due to a "problem with their oven" they had no hot breakfast (including for some reason the plug-in waffle maker?) and instead you could scrounge through their fridge for the last yogurt cup. Not even any hot water in the coffee machine. Stay somewhere better and closer like Sleep Inn.

My wife and I recently spent a night at the Holiday Inn Express in Charleston and were very pleased with our stay. We booked a king suite, which was clean, comfortable, and well-maintained. When we checked in, the night clerk was very apologetic because our room was located on the third floor between the elevator and the ice machine. Fortunately, it turned out not to be an issue. We hardly noticed any noise from the elevator, and there was only a small amount of traffic at the ice machine in the morning. The complimentary breakfast was average, but unfortunately the coffee machines were malfunctioning, so no coffee was available during breakfast. On a positive note, the staff accommodated our request for a late checkout, giving us an extra half hour, which we appreciated. Overall, we had a comfortable stay and would consider staying here again.

Clean rooms, good service, perfect location that has so many restaurants around. Breakfast is good value and i enjoy the 24hr coffee machine in the lobby that starts to grind and brew coffee when i choose to. Highly recommended!

Hotel was very well positioned to get to things if you didn’t want to be right near downtown. Rooms were clean and well kept. Breakfast in the morning had a good selection of food and was nice if you wanted something in the morning. Staff was very friendly and helpful.

Our stay was great from start to finish. Check-in was quick and easy… it took less than two minutes to get our keys and head to our room. The room was perfect for our family, with plenty of space for my husband, our two children, and me. Everything was clean and well-kept, and breakfast was good as well. We were in town for a tournament, and the hotel was conveniently located and easy to access, which made our trip even smoother. We will definitely be back and will stay here again when we’re in the Charleston area!

Very clean rooms, great staff. Only complaint was the light on the microwave at the bottom ( it was a plug and phone charger.. never seen this before) it was so bright that it shined in your face all night while trying to sleep. I had to end up putting a towel over it so it would help dim it. Other than that great stay

Holiday Inn Express, more like Covence Store Express. The cleaning staff casually cussed in front me and straight up refused to "clean duvets because they didn't feel like it." I went to ask for more body wash because the wall system was out. When I returned, they left a bottle on the bathroom sink and didn't bother to replace the old one. They also had a dirty well used bath mat rolled up and placed on the side of the tub like I was to reuse it. The bathroom faucets all had water residue caked in to the handle. Sanitation department should investigate this place.