What a lovely hotel in a nice location. The rooms were exceptional. I want to highlight the kindness of Ally and Tequila. They were kind, friendly, and helpful. On the other hand, Tasha at the front desk was disrespectful and rude. As a diamond member, I was shocked at her lack of professionalism to me as a guest. It is not aligned with my typical experiences at a Hilton brand hotel. I'm not sure that I would return to this hotel on my next stay in Summerville.

I attended a wedding near this hotel and chose to stay here. My experience for check-in was good. However, I took a shower after utilizing the gym and the water was cold! I was cooling down so it was not a big deal... yet. The next day, after running the water for a full 10 mins, it was still cold and since I had to leave at 4 am there was no maintenance service to rescue. In addition, all the channels on the TV sputtered or showed no signal. I reported my concerns as I was checking out and was told, "I will let the manager know" and that the TV issue was not the hotel's fault. Wow. No resolution at all. I doubt if I will be back. Did not enjoy my stay. Sad... because the hotel looked lovely despite the heavy construction around the hotel exterior. Update: the hotel reached out and provided an appropriate and immediate response for which I am grateful. Thank you Hilton. My faith is restored in your support and proper resolution!

I attended the Bishop's Ball on September 5, 2026 and everything was beautiful. I enjoyed the event and so did everyone else. The staff was amazing. It didn't matter what we asked for or how many times we asked, they assisted us. They were very patient and professional. The atmosphere was fun and relaxing. The room was great. The food was amazing!!! I enjoyed it and so did everyone else. I would like to give a special thank you to ERUBEY!!! He is an amazing person and so very patient. He kept a very positive attitude and a smile on his face no matter how many questions we asked him. I do speak for those that were handling the decorations, we all appreciate him so very much. He went the extra mile. He is a great asset to your company!! Thanks Erubey and Hilton Garden Inn!!!!!!

No hot water if you wanted a hot shower,, well if you turned your on the shower a good 15 minutes before you wanted it, it got warmish. The fire alarm went off made for a very unrestful night which ended up as a false alarm

????? I had a great stay at Hilton Garden Inn Summerville! The room smelled excellent when I walked in, with a fresh, pleasant fragrance. The room was spacious, comfortable, and the AC worked perfectly, which made the stay even better. The location is also a major plus. It’s right next to Vicious Biscuit, which is a great spot for breakfast, and there’s plenty of shopping nearby. Everything was convenient and easy to get to. They got microwave Overall, a comfortable, clean, and convenient stay. I’d definitely stay here again!

There is only one place for me to stay when I come down to Charleston, SC: the Summerville Garden Inn. I speak from experience as I have been on the road between my military and civilian careers more times than I care to count. Here they treat you like family, taking the time to know and remember you when you return. Troy and his front desk team are outstanding! The facilities always feel like a brand-new hotel. Customer service is outstanding! And when one does have an issue, it is promptly taken care of and done right the first time!

The cleanliness and no ventilation system in the bathroom was not okay. There was no ventilation in either of the rooms we stayed in causing the bathroom to fog up immediately and cause the room to smell of an odor (mold). Upon giving the hotel another chance and booking another stay; thinking. maybe it was just that particular room, I had asked them if they had a ventilation system and they said yes. I thought it would’ve a better experience but this room was dirtier and did not exhaust either. It was not okay that the housekeeping ladies quite literally barged into our room at 9am. I was still sleeping at the time but they woke me mid sleep knocking on the door and proceeding to walk in with no warning. The location of the hotel itself is great I just wish I would have had a better experience and not spent my money here.

I have traveled a lot over the years but this is by far the worst experience I couldve ever asked for. The room was disgusting upon arrival dirty broken hair clip under the ac (my dad who is 70 and im 31 both short hair wasnt ours) and some random party streamer amongst other things. Before even sitting my stuff down in the room. Oh yeah they cleaned our room ONCE since wednesday. Even brought these pictures to the front desks attention and they just shrugged. I spent a lot of money for my stay since they only cleaned the room once throughout our stay we had to get extra towels from the front desk. And they were supposed to send someone to get our trash they never did. Beds were also super uncomfortable not the worst not the best. The only positive thing about the entire thing was the shower was pretty good. But for $920 I was better off staying at a motel for the quality I got for my stay. The event I came down here for at least was amazing as well! But that doesnt pertain to the review.

Overall good stay but big problem with king bed. The platform that held up the boxspring and mattress looked like it was for a queen bed set up. It did not come close to supporting the edges of the bed. I brought this to their attention during checkout so I hope it was fixed. Stayed 5/14/26. Room 205 I believe.

Stayed here for work a few weeks ago. Excellent customer service. Room was clean and comfortable. Onsite bar & restaurant. We had dinner one night at the bar and breakfast the next morning. Food was delicious. First time in Summerville with easy drive to historic downtown area and easy access for business. This was first time at at Hilton Garden Inn and you have set the standard for excellence. I will stay here again!