I had very high hopes going into this stay, especially considering the price per night, but this ended up being one of the most disappointing hotel experiences I’ve had. The front desk receptionists were kind and welcoming, which was honestly the only positive part of the stay. As soon as I walked into the room, there was a horrendous smell of mold and wet towels that completely filled the room and bathroom. The bathroom itself was extremely dirty, poorly maintained, and smelled awful. For the price paid, the condition of the room was completely unacceptable. The worst part happened the next morning around 7:50 AM when housekeeping attempted to enter the room without properly knocking or announcing themselves. If I hadn’t been standing right by the door, they would have walked in on my girlfriend completely exposed. That level of unprofessionalism and lack of privacy is unacceptable for any hotel, especially one charging premium prices. Overall, this hotel was nowhere near worth the cost. The room felt outdated, unclean, and poorly managed. Disappointed is an understatement, and I genuinely believe some form of refund or compensation is deserved for how bad this experience was.

As someone who always stays at a Hilton hotel and many Embassy Suites, this one is sadly in need of major upgrades and repairs. Employees and staff seem to have attitudes or just not friendly. The mattresses have seen there day our backs hurt every night. Rugs in room were dirty and lots of stains. Shower has black mold, and bottom of bathroom door was needing to be painted, shower head was not attached properly. The buffet breakfast especially when ordering omelet, cook didn’t even explain the process, so people were just standing in line instead of having a sign to say “fill out slip of paper with your name” There was a coffee station but no where to put your food while you prepped your coffee. Making it difficult to hold tray and set up your coffee. We were Premier and free snacks, sodas and water were supposed to be restocked everyday. Yet everyday we had to call down after a day of sightseeing to ask for them to restock our room. We stayed at another Embassy Suites in Washington DC a few months ago and never had one complaint and never needed to call down for restocking. This Embassy Suites employee seemed and acted like they were being bothered to do their jobs. What a shame!

I recently stayed at an Embassy Suites in Mount Pleasant, SC, which is NOT this hotel. I needed a hotel receipt for a business stay and mistakenly contacted the downtown location for help. Even though this was not the hotel I stayed at, I had an incredible experience thanks to Stephanie Massey. She tracked down the right hotel and made sure to put me in contact with someone at the hotel I stayed at who could help me. Her exceptional customer service, professionalism, and persistence stood out. She went above and beyond to ensure I got my receipt. Employees like Stephanie are rare and the next time I am in Charleston, I will stay at this location, simply because if I can be treated this well when I didn't even stay there, imagine how I would be treated if I did! Thank you for the fantastic hospitality!

We stayed here a little bit ago to the Joe Koy show. What a great time. Rooms were clean had a bar that opened at 4. Had my first espresso martini and it was delicious haven't been able to find one that company. They also offer a 24 hour shuttle to the airport and other venues. Such a great time with the wife. Definitely will be back. But you should be warned the there is some military that stays there for when they do there monthly things so you really need to make reservations.

Look elsewhere! Please They really need to update their rooms. Everything is so old! The bathroom looks like it was put together by a person learning how to diy and failed miserably. The carpeting smells they need to rip it out! Whoever repainted the room I stayed in dropped some paint on the drapes that look like they’ve never been washed. The place is big and from the outside, it looks pretty. The inside is so disappointing. You can definitely find something else better than this.

The staff has been consistently helpful although when we mentioned about the quality of our room, they just said "we will be renovating soon." Not even an apology. That doesn't address our stay now. Hilton should be ashamed of this property. It feels like a worn out college dorm room. The furniture is beat up, carpet torn and stained, there is no place to hang a towel in the bathroom, the mirror over the sofa (which is worn out too) is mounted crooked, the curtains to the interior facing window are barely hanging on the rod, and there are no exterior windows so the lighting is poor. For the money we paid this is beyond a disappointment. I expect more from an Embassy Suites and far more from Hilton. 3-7-2026: To add insult to injury here, I received the response below from the hotel WHILE I WAS STILL STAYING HERE. It is nice that for service recovery they make me now call a help line and reiterate the whole situation again. What horrible management of customer concerns. Downgrading my score to 1. They had a chance to recover this one and they have now failed.

The property benefits greatly from its location, which remains its strongest attribute convenient and practical for both business and leisure stays. The suite itself was spacious and functional; however, the absence of a window significantly affected the overall comfort. Natural light plays an essential role in creating a sense of openness and ease, and without it, the room felt more enclosed than expected for a suite category. Service was consistent and professional throughout the stay. A notable highlight is the complimentary breakfast and evening snacks a thoughtful and generous touch that adds real value. These offerings help elevate the experience and create a welcoming, communal atmosphere. Overall, the hotel delivers solid fundamentals, with the inclusive food and beverage offerings standing out as a meaningful advantage. With improved room design considerations particularly access to natural light the stay would feel considerably more elevated.

The bath tub was rusted by the faucet The faucet in the bathtub did not turn off completely, it dripped the whole time The sink in the “kitchen” did not drain at all. I had to turn off the faucet and wait 5 minutes for it to drain There was a soft spot on the floor in the hallway by the bedroom door where you could fall through if the carpet broke The fridge didn’t work correctly Door seal was non existent and light shined through the door at night. Stains on the carpet AC did not work Breakfast was meh and I was fussed at when I asked a question about where something was located. Just pick a better place! One should not spend this much moneys on a sub par room!

This hotel was pretty mediocre. While I understand that they’re going for the old-school, historic vibe, I found it to be kind of run-down and dainty, and that it missed the mark on the “snapshot of history” angle that they were going for. Furthermore, the staff was nice whenever I needed to speak to them, but it was kind of hard to find a staff member sometimes, leaving me having to hunt one down on a couple of occasions. As for the positives: it’s in a great location right on King Street, making it perfect place to explore Charleston on foot, the Christmas tree in the foyer was beautiful, and the aforementioned foyer is huge, making it a great place to sit down if you want to get out of your room for a little bit.

Now, let me be clear. When you walk into this building—the Old Citadel—you are struck by the architecture. It is magnificent. It speaks to the history of Charleston, and the preservation work they’ve done to maintain that character is truly impressive. The location is also top-tier; you’re right in the heart of everything, within walking distance of the history and the culture that makes this city so special. We also appreciated that the property is pet-friendly. It’s important to have a place that welcomes every member of the family included. And I have to say, the bed was exceptionally comfortable. We can all agree that after a long day of meetings or sightseeing, having a good place to rest your head matters. However... we also have to talk about the details. Because the details matter. While the bones of the building are historic, the interior—the decor, the rugs, and the TVs—feel like they’re stuck in a different era. They’re outdated, and they don’t quite live up to the grandeur of the exterior. There were also some fundamental issues: The Bathroom: The shower pressure was weak, and more importantly, we found a clump of hair on the shower wall. Now, folks, that’s just a basic service requirement that wasn't met. The toilet paper holder was also quite flimsy—not exactly the kind of structural integrity you're looking for. The Wake-up Call: I’m an early riser, but having an unprompted alarm clock go off at 6:30 AM because of a previous guest’s settings... that’s not the kind of relaxation we’re looking for in the morning. It’s a beautiful property with a lot of heart, but it needs a bit of a renewal project to really reach its full potential.