If you're looking to spend 5 star money and get a 2 star stay you've found your place. I booked a king suit with a confirmation, and was placed in a room with a double bed. Front desk told me there was nothing they could do about it. They then moved me to a room with a king bed, but had no windows. Later that night My wife and I were sitting in out room (cave) talking and I'll be damn if the door didn't open and my brother walked in. They gave me and him the same room. Somehow they hadd rooms to place us in that was equal to what we paid for after they realized they screwed that up. Historical means the following: Filthy everything, rust stained tiles, shower heads that seem they are from the 1800s, and customer service that makes you feel like you're not allowed to be disappointed when you realize that you paid for a garbage experience masked as a "historcal hotel stay". The Bennett next door however is amazing. UPDATE!! Got my bill today and guess what. Not only did they overcharge me for my room, but they also billed me for my brother's room! This is after they left a canned BS response to my post from the company. They said they were going to look into this...oops, you missed an almost $900 mistake.

The hotel itself is a beautiful, historic, and well-kept property with a great location. The building and grounds were clean and maintained both inside and out. Check-in was easy, and the front desk staff who assisted us during check-in were pleasant and helpful. Our room was spacious, the elevators were working properly, and the laundry facilities were available and functioning, which was convenient. Overall, the physical property itself was nice and I have no complaints about the cleanliness or condition of the hotel. Parking is limited, so I would recommend being mindful of that when planning your stay. Unfortunately, our experience later that night with the front desk was disappointing enough to significantly affect our overall impression of the stay. Around 1:30 AM, my child became sick and vomited throughout the room and bathroom. I went downstairs to ask for basic cleaning supplies because I was trying to clean the mess myself. I was told there were no supplies available. I asked about the gift shop and was told they didn’t know if it had anything. I then asked where the nearest store that might be open was and was told I would need to look it up on my phone. We are not from the area, so I found it disappointing that there wasn’t an effort to help us locate an open store or find another solution. Even if housekeeping supplies weren’t accessible overnight, I would have been perfectly understanding if the response had been something as simple as, “I’m sorry, housekeeping is closed for the night, but I can leave a note for them to stop by in the morning.” Instead, I was given two towels and essentially left in the same position I was in before I went downstairs. I wasn’t asking the hotel to clean up after my child—I was trying to clean up the hotel’s property myself. What made this particularly difficult was the circumstance. We were in town visiting my mother, who is terminally ill and hospitalized, and my child was sick in the middle of the night. I wasn’t expecting special treatment, but I did expect a reasonable level of empathy, effort, and hospitality. I am a Hilton Honors member and have consistently had excellent experiences with Hilton, particularly Embassy Suites, which made this interaction especially disappointing. Overall, the hotel itself is nice, clean, historic, and conveniently located. Most of our interactions with staff were pleasant. However, hospitality is also about how guests are treated when an unexpected situation arises, and this particular interaction fell well short of what I have come to expect from Hilton.

The building is beautiful, in a great location, and has so much potential. The staff were wonderful! The rooms - terrible! I could not believe this was a Hilton property. The wallpaper was peeling off the walls, the tub and grout in the bathroom was black. The thermostat looked like something out of the 70s. Will not be back.

Well, the water pressure, location, staff, and breakfast were good... Service gets 5*, room gets 1* First off, WHY can't you add keycard re-entry at the side doors like EVERY other Hilton property? Forcing guests to walk all the way around to the front, away from all the restaurants and shopping, because you won't add keycard access to the other exits is just lazy. The rooms and hallways need simple fixes, management/ownership seem to not care about anything beyond how it looks from the outside and the lobby. Strips of wallpaper falling off the bathroom walls, the vanity above the bathroom mirror was leaning forward 45 degrees off the wall, outlets sparked when used, 32 inch tv's need updating, couches/furniture/carpet need updating also. All the wooden furniture was worn so much the bare wood was exposed under the furniture stain. Our one bedroom double suite faced an alleyway and was like a tunnel, far smaller than most 1br Embassy Suite rooms. It's honestly sad. It's all simple cosmetic stuff a crew could fix in a day moving room by room. The bones of the hotel are amazing, beautiful location, solid structure, etc. The staff cares, and were all friendly, the breakfast with made to order omelets was amazing! Management and ownership just need to update the rooms and it would easily be a 5 star location. They're relying on their location to get away with letting everything else slide. This could easily be one of the best Embassy Suites on the East Coast, if they cared. Also, check you're bill if you're traveling with a pet, we added that option when booking through hilton.com, but they tried to manually add it again on top of the one we already paid. They did refund us, but definitely check your statement for accuracy. And the $50/day valet is basically a requirement, there is a city owned lot nearby for $25/day, but it's about a block walk from the entrance.

We enjoyed our stay. Tristin was so helpful throughout our time in Charleston. He made sure we were taken care and saved the day so many times. The location was perfect. Breakfast was amazing. The social hour was fun. Although a little dated in the rooms it fits the historic aesthetic of the city. This hotel is so charming. We will be staying here for all future visits to Charleston.

I recently stayed here for a business function with SC250, and I cannot say enough wonderful things about my experience. From the moment I arrived, the hospitality was absolutely top-tier. Every single employee I encountered was exceptional, welcoming, and professional. The valet team made arrival seamless, the front desk check-in was incredibly warm, and the breakfast staff went above and beyond to start my mornings off right. Note that the valet staff helped me several times a day and always with a smile! Located perfectly near Marion Square, this hotel truly understands outstanding customer service. They treated me phenomenally throughout my entire stay, and I highly recommend them to anyone traveling to Charleston for business or leisure!

I had very high hopes going into this stay, especially considering the price per night, but this ended up being one of the most disappointing hotel experiences I’ve had. The front desk receptionists were kind and welcoming, which was honestly the only positive part of the stay. As soon as I walked into the room, there was a horrendous smell of mold and wet towels that completely filled the room and bathroom. The bathroom itself was extremely dirty, poorly maintained, and smelled awful. For the price paid, the condition of the room was completely unacceptable. The worst part happened the next morning around 7:50 AM when housekeeping attempted to enter the room without properly knocking or announcing themselves. If I hadn’t been standing right by the door, they would have walked in on my girlfriend completely exposed. That level of unprofessionalism and lack of privacy is unacceptable for any hotel, especially one charging premium prices. Overall, this hotel was nowhere near worth the cost. The room felt outdated, unclean, and poorly managed. Disappointed is an understatement, and I genuinely believe some form of refund or compensation is deserved for how bad this experience was.

As someone who always stays at a Hilton hotel and many Embassy Suites, this one is sadly in need of major upgrades and repairs. Employees and staff seem to have attitudes or just not friendly. The mattresses have seen there day our backs hurt every night. Rugs in room were dirty and lots of stains. Shower has black mold, and bottom of bathroom door was needing to be painted, shower head was not attached properly. The buffet breakfast especially when ordering omelet, cook didn’t even explain the process, so people were just standing in line instead of having a sign to say “fill out slip of paper with your name” There was a coffee station but no where to put your food while you prepped your coffee. Making it difficult to hold tray and set up your coffee. We were Premier and free snacks, sodas and water were supposed to be restocked everyday. Yet everyday we had to call down after a day of sightseeing to ask for them to restock our room. We stayed at another Embassy Suites in Washington DC a few months ago and never had one complaint and never needed to call down for restocking. This Embassy Suites employee seemed and acted like they were being bothered to do their jobs. What a shame!

I recently stayed at an Embassy Suites in Mount Pleasant, SC, which is NOT this hotel. I needed a hotel receipt for a business stay and mistakenly contacted the downtown location for help. Even though this was not the hotel I stayed at, I had an incredible experience thanks to Stephanie Massey. She tracked down the right hotel and made sure to put me in contact with someone at the hotel I stayed at who could help me. Her exceptional customer service, professionalism, and persistence stood out. She went above and beyond to ensure I got my receipt. Employees like Stephanie are rare and the next time I am in Charleston, I will stay at this location, simply because if I can be treated this well when I didn't even stay there, imagine how I would be treated if I did! Thank you for the fantastic hospitality!

We stayed here a little bit ago to the Joe Koy show. What a great time. Rooms were clean had a bar that opened at 4. Had my first espresso martini and it was delicious haven't been able to find one that company. They also offer a 24 hour shuttle to the airport and other venues. Such a great time with the wife. Definitely will be back. But you should be warned the there is some military that stays there for when they do there monthly things so you really need to make reservations.