I stayed at this property for three consecutive weeks while completing clinical rotations in Summerville. Unfortunately, I experienced several issues that ultimately changed my opinion of this hotel. During my first stay, my reservation total was $139.96. I asked for my card to be charged in advance, but the hotel first attempted to charge approximately $199.96 and then $179.96. I was later told there was a $20-per-night incidental hold, which explained the $179.96 amount but not the first attempted charge. When I questioned the different amounts, the responses I received were rude and dismissive. After checking out, I also received a notification for another attempted $40 charge. When I asked about it, I was told it was my bank “putting the incidental fee back” on my card, even though the notification appeared as an attempted charge. I also have yet to receive the incidental funds back from my first two stays. My most recent interaction was the final straw. Yesterday I reached out to the hotel, like I have for the 3 weeks I’ve stayed there, and asked if they could go ahead and run my card for my upcoming stay. The person I was messaging basically said they had to do it at check in . I asked why my card could no longer be charged in advance when it had been done during my previous stays. Instead of simply explaining the policy, the employee responded in all caps, including, “AS A MARRIOTT EMPLOYEE YOU KNOW WE NEED TO CHECK YOUR CREDENTIALS FOR SECURITY PURPOSES!” I have absolutely no problem following hotel policies or providing identification. My issue is the inconsistent billing, unclear explanations, and unnecessarily disrespectful communication when I simply asked questions about my own money and reservation. I continued staying here because it was convenient for my clinical rotations, but after multiple issues, I have submitted a formal complaint to Marriott Customer Care and as well to corporate.

Very nice hotel. Plenty of parking and clean on the outside. The staff was extremely nice. So very very nice! The room was clean and ready upon arrival. Everything was really good just as I expect from a SpringHill every time. The breakfast was ready earlier than expected and we were welcomed to partake before leaving. The food was very good too and the person in charge of the food was very sweet and nice.

I stayed at SpringHill Suites twice within the last couple of weeks while visiting the MUSC clinic, and I would absolutely choose this hotel again. Both of my rooms were extremely clean, spacious, and comfortable, but what really stood out was the staff. Every employee I encountered was genuinely friendly and pleasant. A huge shout-out to the young lady working the front desk who checked me in on Thursday, August 20th, around 2:30 p.m. I unfortunately didn’t get her name, but I also spoke with her again when I checked out on Friday. She was incredibly pleasant, helpful, and just genuinely nice and easy to talk to. Customer service seems to have taken a nose dive in a lot of places over the last few years, so interacting with someone like her was honestly a breath of fresh air. It wasn’t just that she did her job well—she made you feel welcomed, and that makes a difference. I also ran into one of the housekeepers during my stay, and she was just as pleasant and friendly. The hotel is also very conveniently located near MUSC and Tanger Outlets, which was a big plus for me. But more than anything, the cleanliness of the rooms and the people working here are what made both stays so positive. I’ve stayed here twice now for MUSC visits, and I wouldn’t hesitate to stay again. Highly recommend!

I had a great stay at SpringHill Suites. The hotel was very clean, well-maintained, and had a welcoming atmosphere from the front desk staff. The rooms were spacious, comfortable, and provided everything needed for a pleasant stay. The staff was friendly and helpful throughout my visit. I especially appreciated the cleanliness of the property and the attention to detail. I would definitely stay here again and recommend it to anyone looking for a comfortable and enjoyable hotel experience (without worrying about cleanliness and outdated furniture)

Absolutely terrible customer service. I called the hotel one day with questions about my stay and received one answer. When I called back the next day for clarification, a different employee told me something completely different. Naturally, I was confused and simply wanted a clear answer. Once Ebony, the assistant manager, got on the phone, the conversation became shockingly unprofessional. She spoke in a hostile and condescending tone, yelled at me for several minutes, rudely hung up on me, and told me to stop calling. She even stated, "It is your fault for calling again," and told me I would not be allowed to stay. She then suggested I find an inn somewhere else. Throughout the entire interaction, I remained calm and respectful. I was only trying to understand why I was being given conflicting information by hotel staff. Instead of helping, the assistant manager blamed me for the hotels miscommunication and berated a potential guest. I should not be punished for calling back to clarify information that your own employees could not provide consistently. This experience was completely unacceptable and reflects very poorly on the hotel's management. It's shocking that someone in a management position would treat guests this way. If this is how the hotel handles customer concerns, I would strongly recommend staying elsewhere.

????? We stayed at SpringHill Suites Airport North Charleston for four nights and had an exceptional experience. What stood out most was the staff. Every single employee we encountered—from guest services to housekeeping to the breakfast team—was friendly, welcoming, and genuinely helpful. We didn’t get everyone’s names, but the outstanding service was consistent throughout our entire stay. It’s rare to find that level of hospitality across an entire hotel staff. The hotel was also exceptionally clean. Our room was not only visually spotless when we arrived, but it felt clean and well maintained throughout our stay. Even with minimal interaction with housekeeping, it was obvious they take great pride in their work. The complimentary breakfast was fresh, well prepared, and consistently stocked each morning. While it was a standard hotel breakfast buffet, the quality and attention to detail made it stand out. We’ve stayed in many hotels over the years, and this was, without question, the best overall service we’ve ever received. We would absolutely stay here again and highly recommend SpringHill Suites Airport North Charleston to anyone visiting the area.

* Also I had 2 different credit cards charged for the room that was booked through my Marriott app- still waiting on hotel to send me paperwork * Checked in and staff was rude. Went to dinner came back absolutely no parking available. Had to park on the street- called for a late check out and was told no. Fridge in room was hot and you couldn’t adjust the temperature of the room. Would not recommend this hotel to anyone nor will I be staying here again.

No respect for service members at this location. With all the stuff going on in the Middle East, finding the right time for planes to take off has been rough. I booked for 3/8 for departure on 3/9 and everything got moved. I never checked into either of the two rooms booked. I was told due to hotel policy no matter the situation I have to pay full price for both rooms that I did not stay in & no help for finding new rooms. This has made an already tough situation even tougher. I am so glad that money is more important to this Marriott location than service members safety. As a platinum member who only stays at Marriott this was a slap in the face experience so something out of my control.

Lovely place. Pat checked us in. She was so kind and quickly checked us in. The place is clean. The room was spacious. The breakfast was great. Parking spots are a little tight but I didn’t pull around back so perhaps a little larger there. I’m in a small truck this trip and it was snug. The ladies restroom was prepared for ladies and for that I’m grateful. Wonderful experience. Felt safe. Good amenities.

I had a great experience at SpringHill Suites in Charleston. The hotel was exceptionally clean (& I am extremely picky when it comes to cleanliness) from the lobby to the rooms, which made my stay really comfortable. My room was spotless, well-organized, and clearly well cared for. The location was also perfect...close to everything I needed, which made getting around super convenient. What really stood out, though, was the staff. Antonio and Joseph were both incredibly welcoming and helpful throughout my stay. There was also a wonderful lady at the front desk who assisted me with my room, she went above and beyond to make sure everything was just right. The entire team made me feel valued and taken care of. I would absolutely stay here again and highly recommend it to anyone visiting the North Charleston area