The location is great, however that was the only positive experience with our stay. The staff was quite disengaged and unaccommodating. We requested our room be cleaned, however the front desk said they were only willing to service rooms every 3rd day. They committed to servicing our room but did not follow through with the cleaning. I would not recommend this location to others.

EDIT: The the reception staff had maintenance to my room not 10 minutes after speaking with them about the a/c, and the problem was fixed within 20 minutes. I'm leaving my original, unedited review below for clarity, and to highlight the responsiveness to visitor's needs. This hotel is really nice, and I'd love to rate it higher, save for a few annoying details. Firstly, reception is on the 2nd floor, and is a little confusing at arrival. The 2nd floor is basically the 1st, as the whole ground level under the building is for parking, so just be aware, take the elevators at either end. The gym, bar, and breakfast are all located on the 2nd floor also. The bar closes at 9pm though, so don't expect to have nightcap after a night out. Secondly, the air conditioning in the room is really controllable. There's a wall control available, it doesn't seem to work at all, leaving the room slightly warm, and sometimes just enough so to be uncomfortable. I'm starting to think either the hotel controls the a/c, or our unit just doesn't work well. Lastly, the Wi-Fi is pretty weak unless you're on or near the 2nd floor. We're on the 4th floor, near the end of the wing (not a large building) and the connection is intermittent at best. The television offers Netflix and YouTube, but will never connect, and you can't screen cast to it either. Otherwise, the room is great, the location is terrific, but I would not book here again for the a/c situation alone. Summer heat here can be brutal, I want to be as comfortable as I want to be when I'm done with the day.

This place was exceptionally well-maintained and modern. The rooms were spacious and comfortable, with a large bathroom and plenty of storage throughout. The AC worked fantastic—keeping the room icy cold and the humidity low! The location is ideal: right off the main road for easy access, yet private and quiet enough to minimize noise. Plus, it's just minutes away from essential amenities like drugstores, Walmart, and tons of great local restaurants.

Overall, a very nice hotel. The room was very clean and everything felt new and updated. Breakfast was pretty typical for a hotel but I still enjoyed it. Small detail, but I specifically liked that they had multiple options for bottled milk. The location was great and my family loved that it was within walking distance to Patriots point. Service was pretty good. Nothing really stood out to me in that regard.

????? SpringHill Suites by Marriott in Mount Pleasant exceeded all expectations! The hotel is exceptionally clean, modern, and beautifully maintained. The rooms are spacious, comfortable, and thoughtfully designed, making it easy to relax after a day of exploring the Charleston area. The staff was warm, welcoming, and provided outstanding customer service from check-in to check-out. Every interaction was friendly and professional, making us feel genuinely valued as guests. The complimentary breakfast offered a great variety of fresh and delicious options, and the common areas were spotless and inviting. The location is perfect—close to shopping, restaurants, beaches, and all the attractions that make Mount Pleasant and Charleston so special. Whether you’re traveling for business or leisure, this hotel delivers comfort, convenience, and exceptional hospitality. I highly recommend SpringHill Suites Mount Pleasant and will definitely stay here again on my next visit!

Stay somewhere better. Had a terrible experience here, was trying to work and found that the in-room WiFi was not working. Tried every day and night to try to get this resolved, but it never was so we had no WiFi during the entirety of our trip. Staff told us that it would be fixed soon, but it just never happened and though they could have tried to make it right many times, they never did. Very unfortunate, so please stay elsewhere, they don't care about you here. Minimal effort to grab your money.

What’s up with the minimalist aesthetics any more? No hooks for hanging toiletries or anything for that matter. In today’s world you pay more for less and the customer is the last in consideration. Can’t get Netflix to work either. Remotes are another thing if they even work half the time. Slow response and Netflix buffering till the end of time. Can’t they just give us Airplay? Sucks all around….

"We frequent Charleston for weekend getaways and decided to try this hotel for the first time. It appears to be a fairly new property with a great location and nice photos, but the room amenities were surprisingly dated. The room looks nice at first glance, but...this is the first hotel we’ve stayed at in years that didn't have USB ports. We actually had to go to CVS to buy a wall plug—frustrating since we have plenty at home! The closet door would not stay closed so we had to put a washcloth at the door to keep it closed. Additionally, they charge $5/day for parking (which is usually free in Mount Pleasant) and the bathroom has no exhaust fan to clear out steam. For a newer building, we expected a more modern experience." We will not be staying here again or recommending it to anyone. Disappointed.

The beds are very hard, pillows lumpy and uncomfortable. The room was decent but the floors were not vacuumed. The shower needed to soap dispensers to be refilled. The management was accommodating and made sure we had the required bedding needed for the pull out bed.

Whoever the “Audit manager” man was at the front desk on the evening of March 4 has absolutely zero customer service skills whatsoever. I walked into the lobby to get a keycard because my phone/keyless entry was having issues. No one in the lobby, just this audit person on the computer at the front desk. I walked up and said hey how’s it going… he doesn’t look up, doesn’t say anything, just keeps typing away like I’m not there. After 5 seconds he quietly says “can I help you” without even glancing up. I was just kind of surprised and was about to tell him my issue, but after not even 2 seconds he looks up and stares angrily and says again, this time in a clearly annoyed tone “Can I help you?!”, as if my presence was SUCH a big inconvenience to his night. He was rude, unprofessional, and very short the rest of our interaction too. Like sir… you are literally at the front desk and act this way when a guest comes up to you?? After I received my card, someone else walked up and said “hey how are you” to him. Same thing, just no response and didn’t even look at them. I left before I could hear how the rest of their conversation went. I really wanted to go back and let him know what a complete jerk he was being but I decided against it. I get that he probably wasn’t used to being customer facing (I seriously hope not) but regardless, basic manners and respect were clearly lacking. I hope a manager sees this and addresses this man’s unnecessary behavior. Other than that, place was just alright. Bed and especially pillows were uncomfortable and despite me having a high Marriott status, I was never offered the welcome gift that I have received at every other Marriott location.