Stay somewhere better. Had a terrible experience here, was trying to work and found that the in-room WiFi was not working. Tried every day and night to try to get this resolved, but it never was so we had no WiFi during the entirety of our trip. Staff told us that it would be fixed soon, but it just never happened and though they could have tried to make it right many times, they never did. Very unfortunate, so please stay elsewhere, they don't care about you here. Minimal effort to grab your money.

What’s up with the minimalist aesthetics any more? No hooks for hanging toiletries or anything for that matter. In today’s world you pay more for less and the customer is the last in consideration. Can’t get Netflix to work either. Remotes are another thing if they even work half the time. Slow response and Netflix buffering till the end of time. Can’t they just give us Airplay? Sucks all around….

"We frequent Charleston for weekend getaways and decided to try this hotel for the first time. It appears to be a fairly new property with a great location and nice photos, but the room amenities were surprisingly dated. The room looks nice at first glance, but...this is the first hotel we’ve stayed at in years that didn't have USB ports. We actually had to go to CVS to buy a wall plug—frustrating since we have plenty at home! The closet door would not stay closed so we had to put a washcloth at the door to keep it closed. Additionally, they charge $5/day for parking (which is usually free in Mount Pleasant) and the bathroom has no exhaust fan to clear out steam. For a newer building, we expected a more modern experience." We will not be staying here again or recommending it to anyone. Disappointed.

The beds are very hard, pillows lumpy and uncomfortable. The room was decent but the floors were not vacuumed. The shower needed to soap dispensers to be refilled. The management was accommodating and made sure we had the required bedding needed for the pull out bed.

Whoever the “Audit manager” man was at the front desk on the evening of March 4 has absolutely zero customer service skills whatsoever. I walked into the lobby to get a keycard because my phone/keyless entry was having issues. No one in the lobby, just this audit person on the computer at the front desk. I walked up and said hey how’s it going… he doesn’t look up, doesn’t say anything, just keeps typing away like I’m not there. After 5 seconds he quietly says “can I help you” without even glancing up. I was just kind of surprised and was about to tell him my issue, but after not even 2 seconds he looks up and stares angrily and says again, this time in a clearly annoyed tone “Can I help you?!”, as if my presence was SUCH a big inconvenience to his night. He was rude, unprofessional, and very short the rest of our interaction too. Like sir… you are literally at the front desk and act this way when a guest comes up to you?? After I received my card, someone else walked up and said “hey how are you” to him. Same thing, just no response and didn’t even look at them. I left before I could hear how the rest of their conversation went. I really wanted to go back and let him know what a complete jerk he was being but I decided against it. I get that he probably wasn’t used to being customer facing (I seriously hope not) but regardless, basic manners and respect were clearly lacking. I hope a manager sees this and addresses this man’s unnecessary behavior. Other than that, place was just alright. Bed and especially pillows were uncomfortable and despite me having a high Marriott status, I was never offered the welcome gift that I have received at every other Marriott location.

Overall great experience - large rooms, well-equipped, with kitchenettes. Gym, laundry, free parking and free breakfast - would be ideal for long stays if you needed it. Easy access across the bridge if you want to be on 17 as well.

Hotel is nice. Rooms are spacious. The location is short ride to Charleston, SC. Mt. Pleasant, SC also has great restaurants and options for tourist. Bed comfortable. Staff was nice and professional. Parking is free. Housekeeping services are limited to 3rd day but the room is not equipped with extra towels until housekeeping services are provided. Also there are limited places to dispose of trash on non housekeeping days.

If you want a moldy room and terrible service please stay here. It’s dirty & musty. After several conversations the asst manager told me it’s a known issue but she can’t close more rooms due to lost revenue. Manager Whitney said they would make it right and didn’t. General manager Kyle returned 0 phone calls. They charged us extra instead of refunding. Had to go through our credit card company to fix it. Breakfast stunk, service was careless. Marriott fail.

Good Prooerty and location, but no one ever cleaned the room during the entire stay, even after asking!! No one really seemed that they wanted to be helpful at the front desk either.

What really made my visit the best was the lady at the front desk, she was so helpful and so kind. I’ve been having to come to Charleston for cancer treatment, which is no fun, but she helps make it a little better by treating guest so good. She even remembered me from a week ago. Will absolutely be back. Highly recommend!