This hotel was a horrific experience: No water, toilet was not bolted to floor, beds lifted and were unsafe, air vents had black mold and housekeepeing are thieves! My Apple Watch was stolen ( l left it on my nightstand ) and when I came back it was gone right after housekeeping cleaned! I reported to asst mgr Thomas and Mgr. Ted Weckler , both told me that their employees don’t steal and I was lying! And Mr. Weckler stated that he didn’t have a resolution for me . I was bluntly called a liar and my personal item stolen. My watch was reported stolen and was last located at the hotel until a week ago! Now it’s completely blocked out. This hotel and its management are horrible, disrespectful and unprofessional people. Worst thing is to pay money and be victimized when you pour your trust in an entity! Stay away ppl not worth the headache, on top of the ceiling leaking in the eatery area and dirty nasty cakes on high chairs. All of these concerns were reported to corporate as well with them “ asking the buck” to Mr. Weckler to resolve! Do better Marriott!

As far as the property it is dated and needs updating. It did appear that it was being worked on downstairs so atleast they are trying to modernize but when I arrived my air conditioning system did not function. The front desk clerk tried to convince me that 76 degrees was normal in a room that had a balcony door. I asked her what we could do to remedy the problem and she told me that I had booked through hotels.com and she couldn't help me due to it being a third party booking. This was the problem that upset me the most feeling like you were less valued due to not booking directly through the hotel and not mention i am a narriot bonvoy member so its not we dont use this brand. She did eventually switch me to another room after the 3rd time complaining but acted as if it were bothersome that we were hot and uncomfortable. Once in the new room the TV was completely disconnected from their hotel TV system and we had to move the TV stand and TV into place and reconnect the hdmi, ethernet, and power plugs which I am not too good to do but I am paying for a room and should not have to do that. I did not ask for any other problems to be fixed due to the trouble I was given just trying to get a room with working AC. The toilet would not properly flush and the shower had issues getting water up to temperature but was manageable. The manager did offer me bonvoy points but I feel that the price I paid for the room these things should not have happened. I have been a long time customer with Marriott and expect better when I am there due to my previous experiences. I do have to say the bed was comfortable and I was able to rest after I got the second room. Overall I was disappointed but I would not be opposed to staying here again since Ted was very understanding and tried to remedy these problems.

We booked this hotel for a concert at North Charleston Coliseum and it was just a short drive. It’s also close to downtown! The staff here is SO friendly! The hotel is clean and so are the rooms. Our room had kind of a silly design with the back of the tv facing the bed, but it was fine. Breakfast was fantastic and had plenty to offer. (Even that staff was really nice!) Overall, this was an enjoyable stay and we will return to this location!

Stayed here for just a single night and would stay here again. It was quiet, clean, and relaxing. The customer service was great as well - Dominique with the front desk was more than accommodating. I had multiple interactions with her! My morning was kind of chaotic, and she met / assisted me with all of my needs with so much kindness! I’m a Marriott loyal customer and it’s not that often the front desk team is as great as Dominique!

This hotel needs to invest in some serious renovations. We booked the day before our travel as it was last minute and were only able to get a queen studio. The price we paid was extremely high but didnt have much choice so we went ahead and did it. We arrived late at night and the night attendant was helpful. Room was sub-par and honestly crap. The bed was literally broken. I cant be sure but I felt like were fleas that bit us through the night. The pillows and blankets reminded me of the 80's. The bathroom had seen better days. We had booked for three nights, but after one night I made a run for it. Luckily the hotel next door was newer, much nicer (no kitchens though) and a bit cheaper. I normally dont write reviews, but in this case the experience was so bad I wanted to pass it along. Full disclosure a family member had a double suite room and was pleased with it.

Marriott Charleston Riverview is an ideal choice for those visiting Charleston or Folly Beach as the location is ideal without the steep price of downtown hotels. We were able to easily drive to Folly Beach for a day of Beach walking and hanging out on the pier. Surprisingly, there is little street noise for the close proximity to a major access point to the city. A small marina is nearby which allows viewing of docked boats as well as those sailing the river. The staff is friendly and seem happy ensuring guests feel welcome. The hotel is well-maintained with comfortable beds and very clean bathrooms. The only recommendations I have would be to remove the dated popcorn ceilings in the rooms and modify bathtubs to a walk-in showers. Highy recommend and we would stay again!

We recently stayed here (2 suites with several family members for a short weekend vacation), and overall had a very nice time. Free onsite parking with a short Uber ride to downtown. Carpets in the rooms definitely need to be cleaned though - when I took my shoes off the carpet floor felt sticky (rooms 211 and 216). Nice outdoor pool, fun for the kids. The gentleman at the front desk was very kind and helpful, as was the lady at the breakfast area. Breakfast was pretty good but waffle maker is way, way outdated and really makes sub-par waffles which are not crispy at all - please do everyone a favor and invest in a new waffle maker ?? Thanks a lot.

Great hotel, and an amazing value better than the hotel and the value is an associate that goes by the name of Trinton Porter. He genuinely embodies the spirit to serve and made all the difference this morning when I woke up at 5 o’clock, had no coffee in my room. I went down to the front desk and Trinton Took the matters into his own hand and solve the problem by finding an unoccupied room and Using the coffee maker, surprised and delighted me with two fresh brewed cups of coffee. Thank you, Trinton for going above and beyond to ensure the genuine care and comfort of your guests, you made a big difference as I was in a major car accident on way to hotel and couldn’t sleep. Thank you

This hostel has good clean rooms in a two story elevator hotel. Check in was efficient and professional. Free on-site parking is helpful. Close proximity to downtown Charleston was nice too. Breakfast was understaffed for the number of guests the day in was there. Definitely recommend a car if staying at this hotel. I wasn't there long enough comment on the kitchen appliances or wares.

It was a short stay 1-2 days. The staff was very helpful, pleasant. Avis, Jerry, Trenton, and the kitchen breakfast staff are the best. You ask for something they did their best. The room Was clean and nice. But the shower tub was small, rounded, and tight at the bottom, which made it hard to stand and unsafe, very slippery, and also had no shelf to place your soap or shampoo. Also, the exhaust in the bathroom was dirty and didn't work. But overall a good stay, free parking and free decent breakfast.