Aside from 1 star for the location being awesome, the experience at this hotel leaves a lot to be desired. Once we checked in and received keys, we walked through a run down courtyard arrived to our room and could not open the sticky door without really pushing hard as it was stuck every time we entered and left. Bed sheet had a tear in it and was put on inside out. Draperies were falling off on both sides, all creating a less than stellar greeting each time we came back to the room. We also were told upon checking in that there is no housekeeping and then gave us 2 towels. When I looked at the hotel online it looked polished and a well taken care of properly which it is not. Shameful to charge about $350 per night and deliver a room in this state. Owners completely taking advantage of their customers. I spoke with the front desk and asked to speak to the manager who was off until Monday and would call me. I received no call. Booked for 3 nights and would have left to stay elsewhere if that was at all possible. If you are looking for a nice, well maintained property, that also has housekeeping, to stay at while in Charleston this is NOT it.

This stay was great until we had something go wrong, then it became a terrible experience based on the lack of professionalism and terrible customer service from one of the front desk workers, Jeremy. We stayed three nights at this location and were given room 10. The first two nights were great. The third night we were kept awake all night by hammers, chains, trucks beeping as they reversed down the street and more. It started around 12:30am and went until at least 5am when we finally just decided to pack our things and leave early. The front desk isn’t attended until 7am. We saw a very nice woman on the housekeeping staff who asked if we needed anything and said we could call back at 7am to let the front desk know what happened. Our first call at 7am was answered by the man who works mornings at the front desk who is very kind. We told him what happened and he responded by saying that it wasn’t acceptable and he wanted to find out who was making all the noise outside the hotel in the middle of the night. He said he would pass the info along to the manager and that she would call us later, likely after 10am. Again, morning staff was great to work with and very enjoyable! The manager never called, so we called back around 5pm. The evening front desk worker, Jeremy, said there were no notes about issues with our stay and told us to explain what happened. Instantly once we started explaining the noise all night he became condescending and belittled all our complaints. Jeremy kept saying things like “Oh so you’re complaining about things that have nothing to do with the hotel. Got it.” and then would proceed to try and talk over us on the phone. He also tried to claim that this is what we paid for and asked “did no one tell you our rooms are discounted because of the noise”. Jeremy- you checked us in and you never mentioned that. Also, that isn’t a valid excuse after the fact. It’s unacceptable to try and blame us and say to just deal with it because we got a “discount” that was never mentioned, especially for a nonrefundable room. Jeremy was extremely unprofessional to the point where he was yelling over the top of us on the phone. We even emphasized to him that our first two nights were great and we had no complaints. We explained how we understand the noise wasn’t coming from them, but that it’s still unreasonable to have that loud of noise for hours throughout the middle of the night. He began throwing a tantrum and would not let us get a word in, or even give us the chance to say that our hope was to just hear from the actual manager, so we could know if this is a common occurrence or a one-off event. Any reasonable manager would want to know what is going on so they can try and fix the issue, even if it’s coming from another business on the street. We gave the manger over two weeks to respond and she never called back. They could have kept us as future customers based on their response to this, but Jeremy mocking us, belittling our concerns, and hanging up the phone on paying customers is absolutely insane for a “hospitality company”. This was the worst experience from hotel staff we’ve ever had during a stay anywhere across the country. Obviously neither Jeremy nor the manager care about keeping repeat customers.

This hotel is all about location. Sandwiched between King and Meeting, 5 minutes from Broad, you have a perfect spot for reaching everything on your doorstep. The rooms are average, some wear and tear to be expected. Housekeeping is spotty as I have the previous guests takeout still in the fridge and it didn't smell too fresh either. I took another star off the rooms as I was in the front facing the street. The street noise didn't bother me at all but the wifi in that room was absolutely terrible! Would I stay here again? the price is good for the location, so, perhaps.

Historic Inn in great downtown location. The courtyard is very nice with lots of seating and greenery. The wine and cheese in the evening was nice but would be better if available for 2 hours as opposed to 1. Also, would be nice if there were pastries available in the am with the coffee. (But there are 2 great breakfast restaurants just steps away)Beyond that the room was in need of updating and the door locks were woefully inadequate. Costs are further trimmed by not providing house keeping during your stay, although extra towels are provided on request and room was clean.

Great location but the rooms are small and not well maintained. No daily housekeeping services, pealing paint, tiny bathroom, minimal cooperation from staff. Breakfast was merely coffee or tea from a pump pot. The wine and cheese afternoons were poor and cheaply done. I would not recommend this inn unless location is your only priority.

Elliott House Inn is THE BEST!!!!! Jeremy, Mike, and the rest of Ashley's team are always on point. The rooms were fresh and clean and the property is welcomed escape e. Thank you all for another great stay!

Overall good value for the several days I stayed. However, it's right in the middle of Charleston's busy area and right on the street. Plus the rooms themselves don't have good sound insulation. So if you're looking for a quiet night, this isn't it.

We stayed in room 12 which was on the bottom floor. First, we could hear everything outside and in the room above us. the bed and pillows were not comfortable and it was a small room with a small bed - it felt claustrophobic. On top of that the noise kept us up as well. Second, the first time we used the toilet and it clogged. The shower was very dirty with very poor water pressure. We took pictures if the hotel leadership would like to see them. Our view outside the room was a grease trap that was VERY disgusting! So overall we had an awful experience and I would not recommend this hotel to anyone.

Thoroughly enjoyed my stay at the Elliott House Inn as a solo tracker. The location was perfect and walkable to everywhere I wanted to go. The staff were all very friendly and accommodating. The wine and cheese reception each evening was a great way to meet the other guests; there was also coffee available each morning. My only complaint is that my room was on the street side so I was awakened each morning by the noise on the street - so bring ear plugs! I don't know if it would have been any more quiet if I was in a room a bit further from the street. Otherwise, the room was clean and perfect for a long weekend trip. I will definitely be back.

We loved our stay at The Elliott House! Our room was extremely clean and comfortable. The location was incredible- delicious restaurants next door and shopping everywhere. We enjoyed the wine and cheese offered daily while sitting on the veranda in the evenings. We most definitely will return!