A Wonderful Stay at the Crowne Plaza Charleston We used our IHG points for a weekend at the Crowne Plaza in Charleston, and it turned out to be an excellent choice. From the moment we checked in, the experience felt easy, pleasant, and worth every point spent. The rooms were clean, spacious, and thoughtfully laid out, giving us plenty of room to relax. And let me tell you — that shower was everything. Strong water pressure, consistent temperature, and the kind of refresh you appreciate after a long day. The bartender was absolutely perfect — attentive without hovering, friendly, and clearly proud of the service they provide. We ordered wings, and they were surprisingly delicious: hot, flavorful, and cooked just right. It made the bar area a great place to unwind. The hotel’s location is another win, sitting close to shopping, restaurants, and anything you might need while visiting Charleston. Whether you’re running errands or grabbing dinner, everything is just a short drive away. What truly stood out, though, was the staff. Everyone we encountered was warm, helpful, and genuinely welcoming. Between the service, comfort, and value, this Crowne Plaza has definitely earned a spot on my return?to list.

I have stayed at over 150 hotels in 20+ countries, so I’m not sure why this place has so many poor reviews. I have to give this place a good review. I got a pretty good price on a regular room through Priceline for about $100. When I checked in, they were very friendly, and I asked for a late checkout and they let me checkout at 2:30pm, no questions asked as an IHG member. The room was very comfortable and everything was clean. I slept great which I cannot say about most hotels I have stayed in. One interesting situation, though, was that I ordered lunch at the restaurant at 11:35AM and there was a miscommunication and somehow my order wasn’t put into the kitchen. I waited over an hour and then went inside to communicate with them that I still had not gotten my food and they cooked my food there on spot, even after the kitchen technically closed at 12pm, and apologized profusely. The manager on duty offered to comp my meal, which they did. So I cannot complain. Also, seriously thank you to Raymond, the shuttle bus driver, for getting me to the airport last minute when I was running late. Felt pretty good southern hospitality while here.

Place is pretty nice. They have a bar downstairs stays open late. You can also order food from it. They also have a restaurant that's located in the building. Plenty of parking also have a pool. All the rooms are modernized they do have a limited TV channels available

If the room had been $49, I still would have felt like I’d overpaid. Walking into the room was like opening a bottle of wine you already regret ordering. The first note was unmistakable: dog wash. That was quickly followed by an aggressive bouquet of stale ashtray, with a lingering aftertaste of “let’s just get by.” The absence of a window didn’t create privacy. It created questions. The kind of questions that make you wonder what exactly they’re trying to keep from escaping. The journey to the room felt less like checking into a hotel and more like touring a building that had lost the will to improve. Along the way: exposed Sheetrock damage, torn wallpaper, and the quiet resignation of only one functioning elevator doing its best under difficult circumstances. The overall experience was not hostile, just deeply indifferent. Which somehow felt worse. If you’re looking for a place to sleep and reflect on your life choices, this might be a strong fit. If you’re looking for anything resembling comfort, I’d recommend continuing your search.

We recently celebrated a New Year’s party for our Russian Community at the Crowne Plaza Charleston Hotel, and it was an absolutely wonderful experience. Diane Wagner, the Crowne Meeting Director, and her entire staff were extremely professional, attentive, and easy to work with from start to finish. Our guests came from nearby cities and stayed at the hotel for two - three nights. Everyone was very happy with the location, the service, and the overall atmosphere. The rooms were comfortable, the event space was great, and everything was organized smoothly. Huge thanks to Diane and her team for making our celebration so special. Highly recommend — truly a 5-star experience!

Ive never stayed at a Crowne Plaza hotel. I’m used to top tier hotels and service. This hotel was great. My favorite part was that Brandon at the front desk was fantastic! This man understands hospitality and deserves a raise!! Thank you Brandon for making our stay wonderful, you were a delight! If you go here, ask for Brandon!

Room clean & spacious, staff friendly & helpful. Bar in lobby a good hangout. Restaurant great... Bourbon salmon moist & flavorful, shrimp & grits tasty but not overloaded with butter. Restaurant furniture badly worn (surprising they let it go this far, but the food is tasty!). Convenient to airport.

I stayed here for an event, so not a place I selected. Stay was on, Oct. 8-12, 2025 The common areas are open and look great, lots of places to sit and mingle. Front desk staff was very helpful. The fitness room worked for me, one of the three treadmills had an issue. I told the front desk about it and still 2 days later, same issue. I would have thought they would pull the plug on it and place an out of order sign on it. The room was nice, not much light, really dark at the microwave and coffee pot area. I had to use a flashlight to see how much water to put into the coffee maker with all the lights on in the room. Bathroom was pretty bad. Fixtures where rusting and coming off the wall. Walls where beat up. The whole bathroom needed a remodel. The photo with the lighted rectangles, that is with the room dark and the bathroom light on. Pretty bright if someone is still trying the sleep in the room. The door should have been solid. The bottom wood panel was falling out so the bottom glass was sliding down. Just another issue. Hotel is near the airport, so I could hear a plane once in awhile, but it was not an issue. Just a low roar, barely heard it fly over. Room not very quite, if someone was talking out in the hallway, it sounded like they where in the room with you.

Fantastic hotel, and the staff was incredibly accommodating on managing the constantly shifting travel arrangements of my employer. The hotel itself is great, especially for the pricing. My only complaint is the shuttle service, as they did not stick to scheduled times, honor scheduled events, and went back and forth on what was "complimentary" versus "Surprise, this is now a $30/trip charge," I would recommend that if available, that you just Uber if you're going somewhere that isn't walkable to you. All things considered, I would absolutely choose this hotel again.

My stay at the hotel was far from pleasant. The overwhelming odor of mildew permeated every corner, making it difficult to relax. Many of the staff appeared unclear about the policies for IHG members, which added to the frustration. The quality of the liquor served at the bar was subpar, and the bartender's attitude was shockingly rude. On a positive note, the front desk staff were knowledgeable and genuinely helpful, a silver lining in an otherwise disappointing experience. If you're considering a military stay, being on base offers a significantly better alternative. The extent of the water damage and mildew and mold on the walls gave the impression that the ongoing construction was merely a facade, failing to address the underlying issues. Overall, it was a disappointing experience. For the price, the location may seem appealing, but honestly, I would have preferred sleeping in my car over enduring such low quality accommodations.