Location good. Views terrible. Tile floors in rooms why. Requested an early check in around 2, arrive and front desk said nothing available upon arrival. Inquired whether they'd be ready at 4pm as advertised front desk said maybe and put us on a waiting list?!? A waiting list to get a room at 4pm? Meanwhile the rest of the customers seemingly walk in and get a room. So we stay with all our stuff in the lobby 10 feet away. 4pm rolls around walk 10 feet to desk and I inquire. Sure enough the front desk miraculously finds a room instantaneously. No checking, no consultation, just says it's available now. Never got a call. Never got a hey you your room is ready. Just waited until we came back up to the desk and asked. Interesting. Front desk argued that she's separate from the Bonvoy App and inot enployed by Marriott. "I'm not Marriott, I'm (Name)" is a direct quote. Titanium Elite spent over 100 days in Marriotts this year. Winner of the least friendly front desk.

Had a nice stay at the Marriott waterfront. We were here to visit a family member in the hospital so the location was great and the shuttle they provided made it worth the extra cost. Slept comfortably. Bathroom felt small, but I'm a big guy so that's more my problem! The TV didn't work at first but once I called the front desk they sent a fellow who came and fixed it right up. The best part about the stay though was a staff member named Mariah. She was the driver for the shuttle but we later found out she actually works with management. She was very friendly, helpful, offered nice suggestions for the area to check out and as extremely accommodating for us when we were trying to get transport back and forth from the hospital. Big shout-out for Mariah!

Great place to stay clean beautiful hotel with a gorgeous pool and lobby area . Staff was very nice and room was clean. Area around the hotel was nice and the marina was beautiful. Will absolutely book this place again. The staff helped us find local things

Some hotels are just average, and unfortunately, this was one of them. As a Hilton girlie, we booked this hotel for a wedding, and honestly, I wish we had stayed at the Hilton Garden Inn across the street instead. The room was freezing, and it was surprisingly difficult to figure out how to turn the air conditioning off. It’s hard to get a good night’s sleep when you’re exhausted, cold, and the bed isn’t comfortable. Unfortunately, the bed was one of the biggest disappointments. It also seems like there are issues with the elevators. For a hotel that’s only about three years old, they were incredibly slow, which became frustrating, especially during busy times. I usually take photos of every hotel room I stay in, but I didn’t take a single one here because there was simply nothing unique or memorable about it. The room was very basic and just didn’t stand out in any way. I will say the front desk staff was friendly, helpful, and genuinely tried to resolve the issues we experienced, which I really appreciated. However, considering the price point, I expected a much better overall experience. The staff was excellent, but the property itself was lacking and didn’t deliver the value I expected.

Our girls trip was nothing but a pleasurable experience at this location! From Kelcia at the front desk, to Merceline at the bar, our server, Kyle and everyone else we encountered, there was nothing but professionalism and amazing hospitality! Our room was clean, the pool was refreshing and the marina/harbor view was outstanding! Thank you for making our stay one of our best experiences.

I want to start out by saying that the staff at this hotel or fantastic! Friendly without being pushy ...just really spot on. And the location and the bistro overlooking the bay is fantastic! The salad in the picture was delicious. But the hotel itself leaves much to be desired! Part of it is being renovated but they can't renovate the rest of it fast enough! The hotels HVAC system smells musty and mildewy at best! My rumors on the second floor and as soon as the elevator door open I was overwhelmed by that smell! Second ( and I hope the photos show it) The mattress in my room was completely worn out and was a brick! The pillows were thin and hard as well. Had I actually paid for the room I would have demanded a different location!

This hotel is a great stay if you need to go back and forth to the main MUSC hospital due to the convenient and regular shuttle service that also goes to the downtown historic district throughout the day. Dean, the shuttle driver, was quite nice. The property is undergoing renovations and upgrades in several areas, which is a good thing because places like the elevator look rundown. They are going for a beachy feel and when done will be a nicer hotel. Check-in was smooth and Tina at the front desk was quite helpful throughout our 3-day stay. The room and bathroom were sizeable BUT there is no free breakfast. They have a bistro-type restaurant with a limited menu and a snack area at front desk. There is NO WHERE to eat in the vicinity and the surrounding area not very walkable. Publix is an easy 8-10-minute walk which was a life saver. The microwave in the room was also a bit wonky. The hotel is a good option if you want easy access to the highway, easier parking and a river view (with lots of boats). It's on the high-end pricier side, especially on the weekends. For that price, stay downtown.

This property is in need of a major overhaul. Do not expect much. I've read other reviews that some rooms have been remodeled, but I was not fortunate enough to get one of those. The staff was friendly and helpful but the building has seen better days. Wallpaper peeling from walls, cobwebs in the corners, holes in walls, elevator button pad seemingly falling into the wall on the main floor. The common areas are just.... worn out. Be aware this might be an acceptable place to hang your hat for a night, but it ranks low-end in my opinion and does not live up to the brand standard. Maybe it's hit or miss on the rooms, but even the common areas could use a lot of love and elbow grease to get them up to minimum brand standards. For reference, I stay at Marriott properties roughly 2-3 nights per week. This property is at the very low end of my scale. Will stay elsewhere when in Charleston until this building has been brought back to life. The views are fantastic and the staff is great, so get the place back up to snuff and the we'll see.

$15/day to park, no free breakfast, nowhere in walking distance to eat, no exercise room/equipmen. 1 broken elevator. Can't even get a hot shower as water temp does not get above lukewarm. There is a free shuttle to the historic district though. Never stayed at a hotel with absolutely nothing free that is worthwhile . Would never stay here again.

My sister and I stayed here for a week while my mom had surgery at MUSC. The complimentary shuttle this hotel offers was more helpful than we could’ve imagined. The drivers were all so friendly and hospitable, and the shuttle was reliable. Aside from that, the hotel itself is beautiful. The location on the water was so peaceful to come back to each day. The pool looked nice, but too cold to swim during our stay. The housekeeping staff do a great job keeping all areas in the lobby and in the rooms clean. The lobby area is very spacious so we could unwind for a bit before going up to the room. There is a restaurant in the lobby where we had dinners and drinks. They offer breakfast, but I didn’t have the chance to partake. The food for dinner was amazing and reasonably priced, which also made our week easier. All of the staff were so welcoming and helpful during our stay. I am not the best at remembering names, but I remember speaking to Mariah, the assistant manager, on the shuttle. She was wearing many hats that night, from driving the shuttle to helping inside the hotel between drives. She spoke so highly of her staff and hotel, and had a lot of pride in her role. All of the staff, from the restaurant, housekeeping and front desk, to the shuttle drivers and management, make this hotel is phenomenal. I hope I won’t need to stay here for another surgery, but I would definitely stay here again for any reason. Thank you to all of the staff here for making a stressful week much easier! Words can’t express our gratitude.