Nice Room, Nice Hotel, and Good Service — With a Few Dining Disappointments We recently stayed at this Courtyard during a trip to Charleston, and overall, it was a pleasant experience. Everything started smoothly with a professional and friendly check-in. The hotel itself was consistent with what I've come to expect from Courtyard properties: a nice lobby, clean surroundings, and well-maintained facilities. I also noticed that the fitness room was extremely well-appointed with what appeared to be very well-maintained high- end equipment. (No excuse for not getting the workout in here) The restaurant area, on the other hand, was a bit spartan, with limited seating and limited space. My impression was that it saw most of its activity during breakfast. Our room was well-appointed, very comfortable, and clean. I did notice some signs of aging around the bathroom tile and wallpaper, but otherwise, the room was in good condition. The only real annoyance was discovering that the restaurant closed at 9 p.m. If you're looking for a meal or even a snack after that, you're left to your own devices. I ended up ordering food for delivery, which wouldn't have been a problem had the evening front desk attendant been more helpful. Unfortunately, there was little assistance offered in recommending a local restaurant or explaining how to receive a delivered order. Nothing particularly serious, but enough to turn a minor inconvenience into mild irritation. In any event, the hotel delivered where it matters most: cleanliness, comfort, friendly service at check-in, and reasonable value for the price. While the dining facilities were a disappointment, I would probably stay here again. Next time, however, I'll make sure my evening dining plans don't depend on the hotel.

Stayed here while my husband had spine surgery at the East Cooper Medical Center. Eli was very helpful when we checked in, and Andrew at the bar, did a very nice job with our pre-surgery dinner. After the surgery the next day, and all was well, Andrew saw me and we hugged! So nice! Gabriella was on the front desk the next two days until we were ready to drive back to Beaufort. She was awesome too. This is definitely a little treasure of a Marriott Courtyard. Even the pool and courtyard area is lovely. Five stars all around.

The room was decent. Location was good, only a short distance from downtown Charleston but at much more reasonable rates. Service though was a bit lacking. Had to ask to clean the room twice when it wasn't done by 3:00 p.m. The outdoor pool was great. It was clean and quiet with an adjacent whirlpool as well.

Room are fine. Nice decor on the inside. They got really good blackout curtains. They should provide more pillows on the beds. My biggest complaint is the pool and hot tub closes at 8pm. We paid a decent amount of money and booked this hotel for the location and the fact it had a pool. We got back from dinner, and the pool was closed at 8pm. There was a whole team of teens that traveled from out of town, and all they wanted to do was swim, but couldnt because it was closed. Based on that fact that the pool closes so early, will not be staying here again. The bar was also closed at 8 or 830.

WORST hotel experience and customer service I have ever dealt with. The managers, front desk staff especially Gabriella were completely incompetent and provided some of the worst hospitality service I’ve ever experienced. Not only did they mess up my room reservation, but they made little to no effort to resolve the issue. Their only “solution” was to ask me to pay even more money for another room until they could supposedly fix their mistake the next day. When I requested to speak with a manager, I was told there was “no manager on duty.” I then asked them to contact any manager available to help resolve the situation. They eventually contacted the General Manager, who was completely unhelpful and did absolutely nothing to fix the issue. In fact, while speaking with another employee, I was informed that the General Manager told the front desk staff they did not feel it was necessary to resolve our issue at all. I continued to be told there was “nothing they could do” to help me. Because of this, I was forced to cancel my reservation entirely and book a completely different hotel at the last minute. I was explicitly GUARANTEED that I would not be charged anything, yet when I checked my account, there was still a charge from the hotel. When I called to request a refund, I was once again given the same excuse that there was “no manager on duty,” and they also denied charging my card altogether. This place was an absolute nightmare from start to finish. Horrible customer service, zero accountability, and no effort to make things right. I would highly recommend avoiding this hotel completely

Terrible customer service, a week of no response from hotel after my card was charged 4 different times. Once for incidentals, I completely understand. The problem is, my company card was charged 3 more times without my permission. In fact, I was not even present so authorization could not have happened. Many other hotels that will not charge your card without authorization in Mount Pleasant. The management of this hotel is well aware of the situation and refuses to respond. All I needed was an explanation and/or admission of a mistake.

I had a great stay here while visiting family in the area. The hotel was extremely clean and well maintained, which made the stay very comfortable. The room and common areas were spotless and everything felt well taken care of. The location was also perfect. It’s close to a lot of great shopping and restaurants, and it’s a convenient distance from the beach as well, which made getting around really easy. The front desk staff were polite, helpful, and very prompt whenever I had a question. I didn’t run into any issues during my stay, which made the experience even better. Overall, I really enjoyed my time here and would definitely stay again the next time I’m in town visiting family.

I recently stayed at this location for a medical procedure. We chose this hotel because the Dr performing my procedure said that we would get the medical rate for our stay. When I booked online there was no option for medical rate. I thought I would have it changed when we arrived. The hotel refused to give us the medical rate saying there were no more rooms available at that rate. DO NOT stay at this hotel if you are having a medical procedure done in the Charleston area!

This is by far the most upscale Courtyard by Marriott Charleston I’ve ever stayed at. The lobby and public areas are beautifully designed, modern, and incredibly inviting — it immediately gives off a polished, high-end feel the moment you walk in. The rooms were just as impressive — clean, well-appointed, and very comfortable. Everything felt thoughtfully laid out and well maintained. There’s also plenty of convenient parking, and the location is excellent, close to shopping and a great selection of restaurants. If I’m ever back in the Charleston area, I will absolutely stay here again. I can highly recommend this property to anyone looking for a comfortable and elevated stay.

I'm giving this one star since zero isn't an option. We had to switch rooms at first because the sink was backed up. It only got worse from there—the beds in the new room had bedbugs. Absolutely disgusting. I broke out in a terrible allergic reaction all over my face, arms, and legs, which ruined several days of my trip. I still have scars, even after nearly 20 days