On the final day of our stay, my wife and I discovered the shower was failing to drain. To prevent the water from overflowing, I removed the metal plate and found the drain entirely clogged with an unacceptable accumulation of hair. I ultimately had to clean it out myself. I was genuinely shocked to encounter this level of uncleanliness at a Marriott property; inspecting and clearing drains should be a foundational part of your standard housekeeping protocol. I brought this to the attention of the Manager at checkout and provided a photograph of the drain. Out of professional courtesy to your staff, I chose to handle this discreetly in person rather than escalating it publicly on social media. The Manager appeared appropriately concerned at the time. While I did not explicitly ask for a refund in that moment, I fully expected management to follow up with a reasonable form of restitution. Instead, the subsequent response I received was entirely dismissive. For your reference, I have attached the same photograph I shared with the Manager. I do not consider the $114 credit I was issued to be a fair or adequate resolution for this experience. Cleanliness is a non-negotiable priority for me. If Marriott cannot uphold basic room hygiene standards or properly address these failures when they occur, I will be moving my future travel business elsewhere. I look forward to a more appropriate response.

From the moment I arrived, I was welcomed with a smile by Julie at check-in. The process was smooth, efficient, and stress-free. Karen at the rooftop bar was equally impressive, providing quick service and engaging warmly with both me and the other guests. Julie and Karen both deserve a gold star for their outstanding hospitality! The property was well maintained, and my room was exceptionally clean. The shower had the best water pressure I have ever experienced during any hotel stay! The location was perfect, just a short distance from downtown Charleston and the historic district. I highly recommend this property and will definitely stay here again on my next trip to Charleston. Excellent service, a beautiful property, and a fantastic location made for a wonderful stay!

Came to enjoy the rooftop bar wanted food and drinks but they had small option menu for food. The bartender told us the downstairs restaurant/bar had more options. After roaming from floor to floor seeing no signs posted. The server was great he did a great job taking orders and bringing out what we ordered promptly. I ordered the salmon succotash with a side of mash potatoes it was delicious. My guest ordered the steak with the mash potatoes on the side as well as the appetizer clam chowder dip. We had no complaints about the food. I walked in to a clean restroom also that’s a plus. Not crowded on a Thursday afternoon during traffic hours. I would come back again. By the way the aqua rooftop bar is on the 5th floor.

I had a wonderful stay at the Charleston Marriott! From the moment I arrived, the staff was incredibly friendly, welcoming, and genuinely made me feel at home. A special thank you to Javion Cooper, the Front Desk Manager, who went above and beyond to make sure my stay was a great one. His professionalism, hospitality, and attention to detail really stood out. I also want to give a special thank you to Kim Tanoy with valet/front desk. Kim truly made a lasting impression during my stay. Every interaction was met with genuine kindness, warmth, and a willingness to help. It never felt like he was simply doing his job. He genuinely cared about making sure I felt welcomed and taken care of. And a huge thank you to Christie and Karen at the bar! They were both absolutely fantastic and truly made my time at the hotel that much more enjoyable. They were incredibly personable, and attentive, and always took the time to make me feel genuinely welcome. Whether I was stopping in for a quick drink or spending some time unwinding, they made every visit feel comfortable and enjoyable! I would gladly stay at the Charleston Marriott again and highly recommend it to anyone visiting Charleston. Thank you for such a wonderful experience!

I will say I really did enjoy the stay here as we came in early and were able to get one of our rooms and while we waited for the other we walked around the property. I will say this hotel is better geared towards event space. It's just that it needs some updates. If they focused on the rooms and the outside of the hotel, while taking care of the plants near the garage, this place would have so much potential. We were able to enjoy the properties. Many different amenities, which included the pool, fitness center and the concierge lounge. It was very beautiful with the layout was very well thought out. It was also very close to a publix, which was in walking distance and this is also surrounded by water and a park right across the street. Now I will note during our stay that my husband was given coupons at check in but they didn't even explain to him that he got a free pretzel. Whenever we went over there to tell them about it They just told him he should have read it because it had to have been before seven o'clock. Just a little side note, maybe this will be read by someone that can treat those kind of situations better. Anyway, all in on it was a pretty great property. Thanks for the great breakfast. It was great to be able to have a decent stay with a nice bed before our trip to the airport. Plenty of parking for self parking. Would you have to pay for but they have a parking garage so that's nice as well.

Overall the hotel is really great. Wonderful location and the concierge lounge is outstanding. Charlotte L. Was working in the lounge that day and she’s excellent. My only gripe for the hotel is the pillows. I don’t understand how hotels can’t get this right, but they never offer pillows that actually support your neck. I had two pillows stacked upon each other and my neck would still fall to the mattress for a restless night sleep. Other than that I have to say everything was excellent.

I have been a guest at this hotel on multiple occasions and, unfortunately, my recent experiences have been completely different from the positive experiences I had when I first started staying here. What was once a welcoming and hospitable environment has turned into one of the most disappointing customer service experiences I’ve ever encountered. During my recent stays, I have been met with disrespectful attitudes, unprofessional behavior, smart remarks, and a complete lack of hospitality. Instead of feeling valued as a paying guest, I felt dismissed and, at times, spoken to in a manner that was both rude and unacceptable. To make matters worse, I experienced issues with being overcharged and had difficulty getting clear answers or assistance when trying to address my concerns. Rather than resolving problems professionally, I was met with backlash and poor communication. Customer service should be a top priority in the hospitality industry, and unfortunately that has not been my experience here lately. It is disappointing to see such a decline in the way guests are treated. Based on my recent experiences, I can no longer recommend this hotel and hope management takes these concerns seriously and works to improve the level of professionalism and respect shown to guests. I rarely leave negative reviews, but I believe other potential guests should be aware of the treatment I have experienced.

Location is good, and the lobby and conference rooms are beautiful. However, I've booked better rooms at lower tier hotels before. No accessible microwaves in the room or the lobby to be found, either. In town for a bodybuilding competition with hundreds of competitors and after somebody asked, they finally set up two microwaves for everybody to use. Expensive place to eat cold food all week.

During my two-night stay over Memorial Day weekend, I checked in on Saturday and checked out on Monday. On Sunday morning, before leaving for the day, we noticed housekeeping staff cleaning nearby guest rooms, so we assumed our room would also receive light housekeeping service while we were out. However, when we returned Sunday evening, nothing had been done to the room. We were traveling with four guests, including two children, so we had diapers, trash from room service, and a need for fresh towels and washcloths. Since the room had not been serviced, I had to locate housekeeping staff at the end of the hall to request clean towels and ask that the trash be removed. I ultimately had to carry the trash to them myself. At checkout on Monday morning, I spoke with the manager about the situation. She explained that this was not standard procedure and that rooms are typically lightly serviced with fresh towels provided and trash removed, although beds are not made and vacuuming is not done. While I appreciated her acknowledgment of the issue, I did not feel the resolution matched the inconvenience we experienced. She offered Marriott points for compensation but Because I am not a Marriott member, I was offered a $50 credit toward my stay. Considering I spent over $1,300 for the two nights, I felt this compensation was inadequate given that we had to spend an entire night in an unserviced and uncomfortable room. I believe the situation could have been handled more appropriately, such as offering a complimentary future night’s stay or additional compensation for the inconvenience.

Loved our stay at the Charleston Marriott. Great location as we wanted good access to both Folly Beach and historic downtown. We found the staff kind and helpful at every corner, from check-in to valet. Our room was clean, spacious, and comfortable. We opted for the concierge floor, made for an easier breakfast start to busy days. The food at Saffire restaurant was outstanding and we loved the outdoor patio area. Highly recommend a balcony room facing the river, the sunsets will not disappoint!