Beautiful property. The hotel itself was clearly someone’s passion project. It’s unique, well decorated, and the rooms are very nice. The biggest detraction from what could easily be a high quality property is the front desk. Upon check-in the receptionist (I believe the manager?) was rude, impatient, and almost seemed to enjoy making rude remarks, effectively shaming me for having a hard time hearing/understanding her. When she mentioned the room was not yet available for early check in, she almost seemed to enjoy saying it. Especially after an early flight, and checking into a hotel that is in the curated “hotel collection” for various high end card programs, this is not the standard of treatment a hotel should aspire to (I have had much kinder check in experiences at budget hotels off highways). There were also small details in the room that show a lack of attention to detail by some of the service/maintenance staff. The trimmings on the wall were dirty. The door for the bathroom would catch on the bath mat and was chipped. Small details, but it shows a lack of precision that I found to be a bit disappointing secondhand given that the property itself was clearly designed with care. I found the woman who does the turn down service each night to be excellent (chocolate is a nice touch), the location is great, and I enjoyed the pop up shops in the lobby. I would have been happy to give a higher review, the front desk experience really was a big detraction.

Great hotel in an amazing location, but the staff is what makes this place a 5-star stay! JodyAnn at the front desk was so welcoming, gave us great local tips, and always put a huge smile on our daughter's face when we walked by. Brian at the bar was fantastic too—very friendly, chill to talk to, and mixed great drinks. We had a wonderful experience here, will absolutely be back, and highly recommend it!

The hotel was spotless and the front desk staff was amazing! The room was spacious and everything was decorated to the 9s. Location is amazing for getting to everything a tourist wants to see. Can't say enough good things about our stay.

I dont see how anyone could complain about this hotel. The location is perfect as well. It wasn't the Ritz, but better than any standard hotel chain. The beds were extremely comfortable and had down pillows. There is also a nice bar in the lobby.

Beautiful hotel with an exceptional lobby. Great bar with a killer espresso martini. Rooms are nicely designed with comfortable beds. Bathrooms were clean and had a huge shower. Staff were friendly and eager to help. Great location within walking distance to everything.

I wish I would have read the reviews more thoroughly before booking here. Pros: great location, beautiful renovations Cons: our room had a leak in the bathroom ceiling, which caused a puddle I slipped in whilst 7.5 months pregnant. the AC did not work from night one so we didn’t get any rest. Housekeeping did a poor job. We came back to messy beds, overflowing trash cans, and a room in disarray every day. One day they didn’t come at all! The valet didn’t help with luggage - which was awkward with me being 7.5 months pregnant. The breakfast was stale. The front desk staff was fine with us but I could hear them getting frustrated and acting rude towards an elderly guest. Overall this hotel lacks understanding of hotel fundamentals. They’re amateurs and do not live up to their price, nor rating.

I had a fantastic stay at the Palmetto Hotel while I was in town for a work event. It was my first visit and I could not have picked a better place. The staff were genuinely warm and welcoming, and my king room felt both classy and comfortable. The hotel offers plenty of great amenities, and the bar in the main lobby quickly became one of my favorite spots to unwind late at night. The cocktails were outstanding, especially the Perfect Pear, which I would highly recommend trying. If I get the chance to return to Charleston, I would absolutely stay here again and confidently recommend it to others. I did happen to learn what a palmetto bug is during my stay, and although I saw one, I understand they are pretty common in the area so it was not a big deal to me. Overall, it was still a great experience… a true SC feel!

Review: Palmetto Hotel – Charleston, SC If you’re visiting Charleston, the Palmetto Hotel is an absolute must-stop, especially if you love a good espresso martini. Their espresso martinis are incredibly delicious—smooth, perfectly balanced, and truly a treat. It’s one of those drinks you finish and immediately want another. What really made our visit special was Greg, the bartender. He was fun, engaging, and full of great conversation. On top of making fantastic drinks, he shared so much knowledge about Charleston that it made the whole experience feel even more special. Between the amazing cocktails, welcoming atmosphere, and Greg’s great personality behind the bar, this was easily one of our favorite stops in Charleston. Don’t miss the espresso martini when you’re there—you’ll thank me later!

We had a wonderful stay at this boutique hotel. Check in was smooth and Justin kindly fulfilled my request and gave me great local info. The location is near great restaurants. My room was nice, comfortable, and clean with a spa shower. The bed was firm but not overly so, and we slept well. The continental breakfast was surprisingly good with incredibly delicious pastries from a local bakery, boiled eggs, and grits. The only downside is having to pay for parking, but that is the case anywhere downtown. Thankfully, there is a garage directly behind the hotel so parking is convenient if not cheap. On street parking is free from 6PM to 9AM. I would definitely stay again and recommend The Palmetto Hotel.

We had our wedding at The Palmetto Hotel in Charleston and couldn’t have been happier with the experience. We worked with Shannon, who was incredibly accommodating, organized, and easy to work with throughout the process. The hotel is beautiful, and the penthouse was absolutely stunning for our small wedding. Everything went smoothly with no issues at all. Highly recommend!