Great hotel in an amazing location, but the staff is what makes this place a 5-star stay! JodyAnn at the front desk was so welcoming, gave us great local tips, and always put a huge smile on our daughter's face when we walked by. Brian at the bar was fantastic too—very friendly, chill to talk to, and mixed great drinks. We had a wonderful experience here, will absolutely be back, and highly recommend it!

The hotel was spotless and the front desk staff was amazing! The room was spacious and everything was decorated to the 9s. Location is amazing for getting to everything a tourist wants to see. Can't say enough good things about our stay.

Beautiful hotel with an exceptional lobby. Great bar with a killer espresso martini. Rooms are nicely designed with comfortable beds. Bathrooms were clean and had a huge shower. Staff were friendly and eager to help. Great location within walking distance to everything.

I wish I would have read the reviews more thoroughly before booking here. Pros: great location, beautiful renovations Cons: our room had a leak in the bathroom ceiling, which caused a puddle I slipped in whilst 7.5 months pregnant. the AC did not work from night one so we didn’t get any rest. Housekeeping did a poor job. We came back to messy beds, overflowing trash cans, and a room in disarray every day. One day they didn’t come at all! The valet didn’t help with luggage - which was awkward with me being 7.5 months pregnant. The breakfast was stale. The front desk staff was fine with us but I could hear them getting frustrated and acting rude towards an elderly guest. Overall this hotel lacks understanding of hotel fundamentals. They’re amateurs and do not live up to their price, nor rating.

I had a fantastic stay at the Palmetto Hotel while I was in town for a work event. It was my first visit and I could not have picked a better place. The staff were genuinely warm and welcoming, and my king room felt both classy and comfortable. The hotel offers plenty of great amenities, and the bar in the main lobby quickly became one of my favorite spots to unwind late at night. The cocktails were outstanding, especially the Perfect Pear, which I would highly recommend trying. If I get the chance to return to Charleston, I would absolutely stay here again and confidently recommend it to others. I did happen to learn what a palmetto bug is during my stay, and although I saw one, I understand they are pretty common in the area so it was not a big deal to me. Overall, it was still a great experience… a true SC feel!

Review: Palmetto Hotel – Charleston, SC If you’re visiting Charleston, the Palmetto Hotel is an absolute must-stop, especially if you love a good espresso martini. Their espresso martinis are incredibly delicious—smooth, perfectly balanced, and truly a treat. It’s one of those drinks you finish and immediately want another. What really made our visit special was Greg, the bartender. He was fun, engaging, and full of great conversation. On top of making fantastic drinks, he shared so much knowledge about Charleston that it made the whole experience feel even more special. Between the amazing cocktails, welcoming atmosphere, and Greg’s great personality behind the bar, this was easily one of our favorite stops in Charleston. Don’t miss the espresso martini when you’re there—you’ll thank me later!

We had a wonderful stay at this boutique hotel. Check in was smooth and Justin kindly fulfilled my request and gave me great local info. The location is near great restaurants. My room was nice, comfortable, and clean with a spa shower. The bed was firm but not overly so, and we slept well. The continental breakfast was surprisingly good with incredibly delicious pastries from a local bakery, boiled eggs, and grits. The only downside is having to pay for parking, but that is the case anywhere downtown. Thankfully, there is a garage directly behind the hotel so parking is convenient if not cheap. On street parking is free from 6PM to 9AM. I would definitely stay again and recommend The Palmetto Hotel.

We had our wedding at The Palmetto Hotel in Charleston and couldn’t have been happier with the experience. We worked with Shannon, who was incredibly accommodating, organized, and easy to work with throughout the process. The hotel is beautiful, and the penthouse was absolutely stunning for our small wedding. Everything went smoothly with no issues at all. Highly recommend!

Stunning boutique hotel in downtown Charleston!! I’m a former local that returned for a visit. Great location for tourists and walkable everywhere in the downtown area. Beautiful decor, great rooms, delicious continental breakfast, all staff were very friendly. Our 18 month old was with us and we were very pleased!

Clean rooms, great drinks at the bar, stylish lobby, super central location. Complimentary breakfast was pretty sparse (biscuits and gravy, hard boiled eggs, tiny yogurt parfaits, muffins and scones) compared to what I’ve seen at other hotels, though. We had a room facing the alley and it was pretty loud when we slept with the windows open - totally fine when closed.