We had a wonderful stay at Market Pavilion overall and would absolutely stay here again. The location is unbeatable — perfectly situated in the heart of Charleston and right next to the market, with everything within easy walking distance. It was the perfect location for being in the center of all the action. The staff were, for the most part, incredibly friendly, kind, helpful, and accommodating. Twice-daily housekeeping was also a really nice touch and kept our room feeling tidy and comfortable throughout our stay. The one negative experience was with a gentleman who practically chased us down when we walked back into the hotel on Saturday after going out for ice cream. He stopped us to ask if we were guests staying at the hotel. While we understand that hotels have security procedures, the way the interaction was handled felt uncomfortable and incredibly off-putting. It left us with the impression that perhaps we didn’t “look” like we belonged there, which was disappointing given how welcoming everyone else had been. Aside from that interaction, our experience was excellent. The hotel is beautiful, the location is fantastic, and the majority of the staff went above and beyond to make us feel welcome. We would definitely choose to stay at Market Pavilion again on a future trip to Charleston.

This is the best hotel I have ever stayed in. It had fantastic service, elegant rooms, and an amazing rooftop view. The central location made it easy to get to all of the popular tourist attractions. I also really have to mention the special person at the front desk named Theresan. She made us feel so comfortable and handled every request. There was no question she could not answer including ways to get around, places to eat, and sights to see. It was a perfect combination of great accomodations and the warm and caring hospitality provided by Theresan. I recommend this hotel very highly .

The Market Pavilion Hotel is not a bad hotel, but it is far from a true luxury experience. The location is excellent, and the building has charm and history, but it feels like the hotel relies almost entirely on those points to support its luxury reputation. The staff were all pleasant, but they were generally very unattentive. Service was average at best, the food was average, and the rooms were below average compared to what I would expect from a hotel positioning itself at this level. Overall, it was an okay stay, but not one I would recommend. There are far nicer places to stay in Charleston that provide a much better overall experience.

We booked based off a reco from a friend since we hadn’t been to Charleston before. We wanted a hotel in the central walking area and that had a pool. This hotel checked all the boxes! Staff was incredibly friendly, remembered our names and went above and beyond to make our anniversary weekend wonderful. They gave us a recently renovated room with a view of the bridge, the updates were great! Pics shown. Rooftop pool oasis was a perfect retreat for midday relaxation. Valet was quick and they also remembered our name and car, a nice touch. They provide waters often to the room and when you leave for the day or checkout for the drive. The little touches go along way. Thanks for a great stay!

We enjoyed a stellar stay at the Market Pavilion Hotel. Great classic hotel ambience. Luxe Lobby vibe. The paneled Dining Room and Bar facing the old federal Custom House is something that architecture aficionados will adore. Dining Room meal and service were memorable. Continental Breakfast Bar steps from room. Comfy robes and slippers...speaking my language! And to top it all off, they found and sent back my husband's iWatch charger, which he had left behind. Personable and responsive staff. A first class establishment all the way. Old world charm and service. Highly recommend!

We spent our anniversary at Market Pavilion and couldn’t be happier. Theresan welcomed us at the front desk, made us feel very special and even brought us chocolate covered strawberries later that afternoon. The hotel is beautiful, comfortable and located in walking distance to all of our favorite spots. We will definitely stay here again when we are in town.

We have been visiting Market Pavilion Hotel for many years but this is the first time we have stayed for a long weekend. Our trip was first class. The restaurant in the main lobby 225 is above and beyond as is the lounge bar, be sure to have Clark make you a great martini or Nitrotini or pour you a great glass of wine. If you’d like a beautiful view of the Ravenal Bridge and the city the Pavilion rooftop bar is the place to be. We so enjoyed a relaxing weekend and you can’t beat the location. We will be back!

Check-in was handled extremely poorly and fell well below the standard expected for a luxury hotel. I arrived at 3:00pm knowing check-in was at 4:00pm and politely asked if my room happened to be ready early. It wasn’t, which was fine. I was told to return at 4:00pm or that I would receive a call if it became available sooner. At 4:00pm, my room was still not ready. I was asked to wait on the rooftop and told I would be called when it was ready. After nearly 40 minutes on a cold, windy rooftop, well past my confirmed 4:00pm check-in time, I returned to the front desk. I had received no call. Meanwhile, I watched other guests be sent to their rooms. When I politely expressed that my check-in time had passed and this was becoming unacceptable, the front desk agent (Andreina) did not apologize or offer any courtesy whatsoever. Instead, she (Andreina) insisted that check-in starts at 4pm siting your reservation states, “From 4pm” and that my room could be ready at any point after 4pm, implying that the posted check-in time did not guarantee room availability. That logic makes no sense. My reservation clearly states 4:00pm to noon, not an undefined window. Shifting blame to the guest rather than owning the delay was inappropriate and dismissive. To make matters worse, I was offered a “ready” room only if I accepted a downgrade. When I declined because I wanted the room I paid for, the explanation kept changing from “not as nice” to “same room, just no view.” It was confusing, frustrating, and poorly handled. I finally got into my room just before 5:00pm, nearly an hour after check-in, with no apology, no compensation, and no accountability. That said, not everyone here deserves criticism. Omar, the valet and bellman, was an absolute gem. He was kind, helpful, and professional, and he deserves recognition. The restaurant was outstanding. The steak was one of the best I’ve ever had, and the service was excellent. The room was gorgeous and clean. Unfortunately, front desk service sets the tone of a hotel stay, and this experience overshadowed everything else. For a hotel at this price point, this level of check-in mismanagement and customer dismissal is unacceptable. I am local and booked this for a staycation. I won’t be back nor would I recommend it to anyone I know solely based off of what they would be dealing with at check in.

Wife and I had the best stay here! Comfortable classic and just perfect. First class accommodations, better than any hotel in SC in my experience. We will be back on a regular basis for special occasions or just a getaway! We loved it.

We asked in the lobby about having drinks at the rooftop bar, the employee told us how to get up there, never mentioned they may be closing soon. We arrived just after 8pm. There were several tables with guests, several guests at the bar. We were approached by a staff member and told; we're closed. Just like that, no apology, no offer of one drink... nothing, just rude. So much for southern hospitality. We truly feel it was because we were dressed casual, guys in shorts.