We really wanted to like Emeline. The location is excellent and the rooms are cute, but unfortunately the overall experience did not live up to what we expected from a hotel at this price point. Housekeeping never serviced our room one of the days and when we contacted maintenance for a water pressure issue, no one ever came. We also found the food disappointing, especially for a hotel where we expected the on-property dining to be part of the experience. Bar service was inconsistent as well; on several occasions, the bartenders seemed disengaged or irritated to be working, which made the atmosphere feel less welcoming than it should have. The biggest issue came after checkout, when we discovered a $500 smoking fee had been added to our folio without anyone mentioning it to us before we left. No one in our room smoked at any point during our stay. We then had to go through a formal dispute process to have the charge reviewed and ultimately resolved. During that process, we also had to follow up to make sure our hotel credits and benefits were applied correctly. What made the smoking charge especially concerning was finding multiple other recent guest reviews describing similar smoking charges that were later reversed. For a $500 penalty, I would expect much greater communication and verification before automatically adding it to a guest’s bill. Everything was eventually resolved, which I appreciate, but it took far more time and effort than should have been necessary after a vacation. Between the service issues, disappointing food, inconsistent bar experience, and billing problems, Emeline simply did not deliver the level of hospitality we expected. Charleston has too many great hotel options for us to choose this one again.

We stayed for 3 nights and 4 days for our anniversary. The hospitality here was excellent. The wait staff at Franny and The Fox (restaurant downstairs) were so nice and accommodating. The food and atmosphere were excellent. The whole experience was just warm, cozy and charming. We’re picky with sleep comfort and the mattresses were very nice (for a change. Usually hotel beds suck.) we would definitely let stay here again. It’s worth it.

We had a wonderful stay! Nicole at the reception was very warm, welcoming, and helpful throughout our stay. She also suggested a few places for us to visit nearby, and we really enjoyed her recommendations. She was always friendly and made our experience at the hotel even better. We really appreciated her hospitality and help. Thank you, Nicole!

Had a wonderful stay in Charleston SC at the Emaline hotel! The rooms were nicely appointed with a very convenient location to all things in downtown Charleston. The hotel staff was friendly and very accommodating. We had an excellent server named Shannon in the hotel restaurant ( Frankie and the Fox). It was very crowded and she managed to find us a table. Her service and knowledge of the menu was beyond impressive. Thanks to the Emaline and Shannon, we will be stating again the next time we are in Charleston.

1 star simply for blatant false advertising. Their website seems to gloat no hidden fees, but this is the most hidden fee hotel I've ever experienced. The average stay will cost you additional $100 per night, that they'll charge you for a week after checkout bc the only parking they offer is $58 per night plus additional fees for amenities, even if you don't use them. The hotel is nice, everyone was friendly, the location is great, but the management/ownership will tell you no hidden fees & then nickel & dime you for everything they can with maximum hidden fees

One of the nicest hotels I've stayed at in Charleston! The location is perfect—close to everything you want to see and do. The rooms are beautiful, full of character, and very comfortable. I definitely recommend using the valet parking. It's well worth the convenience, especially in downtown Charleston. Also, keep in mind that the hotel places a $100 incidental hold on your card at check-in. This has become one of my favorite hotels in Charleston, and I would absolutely stay here again.

A great location right in the heart of downtown and able to walk to almost everything, including the City Market and great restaurants. The hotel itself is beautiful, clean, and has a cool, upscale retro vibe. The rooms are spacious and comfortable The staff was super helpful. Don't miss out on drinks in the courtyard or grabbing a coffee downstairs at Clerks. Valet is pricey, but absolutely worth it for the convenience and the service was great. There doesn't seem to be a viable alternative nearby. Would definitely stay here again!

The wife and I spent Memorial Day weekend at the Emeline celebrating a friend’s Coast Guard retirement, and despite a few unexpected maintenance hurdles, the staff truly went above and beyond. We experienced an AC issue the first night and, the following night, a leaking fire sprinkler head over the bed. After notifying the front desk, Nicole S., Than H., Ramona, and Rachael were incredibly apologetic and took immediate action to make things right. Michael from Maintenance also worked diligently to resolve both issues as quickly as possible. Although we had to temporarily relocate rooms the second night, the team ensured we did not have to fully pack up and move all of our belongings, allowing us to stay focused on enjoying the celebration weekend with friends. The outstanding customer service, professionalism, and dedication from the staff truly saved our weekend. We also loved the hotel’s location and atmosphere. We thoroughly enjoyed our stay and will definitely be back the next time we visit Charleston!

Room smelled like brussel sprouts for the entire 3 nights we stayed. Elevators were inconsistently flakey (would not go to the floor, typically the 5th and only 2 were available. Staff was very courteous. Oceanview is minimal. No microwave in the suites..not even in the nook. Refrigerator small. Property credit had to be used at Frannie and the Fox (which was ok but not great). Breakfast for 2 that was included had to be used at the Clerks cafe (which was no better than the spread at a Hampton Inn). Parking is valet at almost $60/night. Gym was ok but no windows. Generally room was clean and shower had good water pressure. Chairs in the lobby near valet were falling apart. No swimming pool. Complimentary deinks are down a block at a different hotel. Best features were the location and entire floor and area were quiet. Welcoming.

We had an exceptional experience at Emeline during our family wedding weekend. From the moment our room block was arranged, everything was handled with professionalism, warmth, and genuine care. Sarah, who coordinated our wedding room block, was absolutely wonderful — always quick to answer questions, helpful with every detail, and incredibly accommodating throughout the process. The entire staff went above and beyond to make our family and guests feel welcome. The atmosphere throughout the hotel is lively, stylish, and full of charm. The rooms and common areas were spotless, beautifully designed, and created such a fun, elevated experience for everyone attending the wedding weekend. The bar and restaurant are also fantastic — beautiful, energetic, and the perfect gathering spot for guests before and after events. Emeline truly helped make our son’s wedding weekend feel special and seamless. We are so grateful to Sarah and the entire team for their hospitality and outstanding service. Highly recommend!