I recently stayed at Candlewood from 4/30-5/3 for business. I don't get to travel often and this is the first time in many years I have booked a stay. I mostly want a clean room. That's my top priority. I found this establishment to be very clean, not only in my room, but the rest of the hotel. I called in advance to make sure it would be ok to check-in later than 4pm, as I would be leaving my conference at 4pm. I was assured by David that it was fine anytime after 4pm. Keira was on call when I checked-in and she couldn't have been more helpful, sweet and thorough. I ended up with a bigger suite, which was really nice. I have to say I just loved the kitchenette! What a wonderful feature, particularly if you plan to stay a few days. The place was clean and easy to use. Bed was comfortable. They had a coffee machine n the lobby, which I enjoyed, and a snack bar area where you could purchase food and even newspapers. I would have to say my least favorite aspect was that the wall are thin. That being said, I didn't have neighbors that were terribly angsty. It was just noticeable that a fellow patron was having an intense phone call. I would definitely return to this place. I really enjoyed my stay and the surrounding area! Thank you! Love, Light and Blessings, Julia

I had a great day here. I was greeted by the lovely Michelle. She was very thoughtful and accommodating. It’s truly nice to always give out great customer service, but to receive it from a beautiful soul is priceless. The place is beautiful, clean and peaceful. I would definitely book here again!

Modern hotel, comfortable beds, great staff and clean rooms. Staying in mount, pleasant is awesome because crossing the bridge, you have access to a lot of coffee shops and retail shops in charleston and downtown. Our family went to blum coffee and wine bar crossing the bridge and it was a very delightful experience. We then went to the different museums.Charleston has to offer. ideal location

For location it’s a great spot. Just across the bridge from historic downtown Charleston and close to local shops and restaurants. The hotel was ok but the King Studio Suite was very small. They got a King bed in a spot designed for maybe a queen. One side of the bed was inches away from the a/c and had a very small side table. The bathroom had very little counter space. The kitchenette was well supplied but the full size fridge was too large for such a small room. Overall this should be a much larger room or take out the kitchenette and make this a standard Queen room.

Good hotel especially for the price in this location. Room was clean and quiet. Hotel staff was super helpful, moving my reservation forward when I showed up not realizing that I had booked a different date (watch this if you book late on the website, it likes to move the date forward a month if you rerun a search). The biggest problem is that its kind of isolated on the north side of a busy part of US 17 so coming and going you're likely going to end up sitting at a really long light. It's a minor issue but you can easily burn 20 minutes if you forget something and you've already crossed 17. Addressing a couple other reviews: 1. Candlewood is an extended stay hotel. Only having maid service once a week is normal. 2. Its a location in the south, near a harbor a couple miles from the ocean. You're going to have a little mold occasionally and theres not much you can do about it. Just let them know and ask for another room. I didnt notice any in my room but there were dehumidifiers in several places which is about the best you can do.

Having stayed at numerous hotels for both personal and business-related travel, I can confidently say that my experience here has been exceptional. From the beginning, the front office staff—Kiera, Aiden, and Rachel—provided consistently welcoming and professional service, promptly addressing any needs that I had with care. The housekeeping staff maintained my room to an outstanding standard, ensuring every detail was spotless. Additionally, the maintenance team ensured the hallways, laundry facilities, and lobby remained immaculate through their diligent daily upkeep. If you’re looking for a place to stay around the Charleston/Mt. Pleasant area, I cannot recommend this hotel enough!

I had a horrible experience here tonight, made so much worse by IHG Platinum Elite Card “customer service.” I arrived for a 2-night stay that I booked with my Platinum Elite card on the IHG website. After I’d unpacked in the first room, I went to use the bathroom and saw that the toilet was cracked from the bottom of the porcelain all the way up. Super dangerous. Pic attached. So I went back to the front desk and informed the manager, Keara (who to be fair was super kind - my issues are not with her), and she gave me the keys to another room. I decided instead of packing up and moving everything over, to check out the room first to ensure everything was ok so that I wouldn’t have to do this again. I went up, checked the bed, and there was a literal bed bug crawling on the pillow. Pic attached. I told front desk who said “bed bugs are clear” (they are not). I asked for a refund and she said she would refund me, but I’d already been charged by IHG. She said they’re a separate franchise and don’t have the same system. So I went out to my car and called IHG and was on with two different people for nearly 25 minutes. I had to retell my story twice and they said they couldn’t do anything in the way of a refund. I said I needed a place to stay (at this point it was 9:30pm and I was sitting in a dark parking lot after having driven 10 hours). They said they’d book me at a similar IHG property nearby - a Holiday Inn Express - - and they confirmed my card info and charged my card there for two nights - and this new hotel was significantly more expensive. I said I needed compensation - at least tonight free. They said I could talk to their manager and I said yes, they put me on hold again, and then I spoke to a woman who was very unfriendly and unaccommodating and told me they couldn’t offer me any compensation, and that they “didn’t have access to my payment method.” The man before her literally had my card info - I was calling the IHG CREDIT CARD COMPANY customer service. This was the same call and made no sense. Then she said all they could offer me was 7,000 points to my card but that it would release the hotel of all liability should my things now be infested with bed bugs. I said no. They told me to go to the Holiday Inn and talk to the front desk. I went the HI, and despite IHG customer service saying they had charged my card over the phone, the hotel had no reservation for me. So the front desk charged my card AGAIN (at this point I needed a place to stay). I looked at my bank statement and I was charged TWICE at Candlewood. This is all insane. This has been the single worst customer experience of my life.

If I could give zero starts I would. I am extremely disappointed with how Candlewood Suites handled my reservation, and I feel it’s important to share my experience for other travelers—especially those traveling alone and as a woman. I booked three nights through Expedia for Labor Day weekend. Due to a flight delay and potential cancellation, I knew I would not arrive until very late at night or not at all until the next morning, so I proactively called the hotel to let them know. The front desk confirmed they would make a note on my reservation, reassured me it would be fine, and said I could call back in the morning if my flight was canceled. At no point did anyone explain a policy about a required call-back time or a risk of losing my ENTIRE reservation. When I called the next morning around 10–11 a.m., after a cancelled flight and long updated travel night/morning, to update them my arrival time, I was shocked to learn the hotel had marked me as a “no-show,” charged a fee, and canceled my entire reservation for the weekend. To make matters worse, because it was a holiday weekend, they told me no rooms were available. I was left as a single woman traveling alone without accommodations, through no fault of my own, despite doing everything reasonable to communicate with the hotel in advance. When I tried to resolve this, both managers, Eric and Rachel, were dismissive and extremely unhelpful, and refused any sort of compensation and did not take ANY accountability for their team not communicating to each other that I would be arriving late. I even have a time stamped call the night before and proved I called and they eventually admitted that they did find a note stating I would be arriving late, but STILL put all blame and responsibility on me for not calling "in time" even though I was unable to due to my new travel plans to get there, and offered no help, compensation or anything. They repeatedly cited a “policy” that was never communicated to me and contradicted what their own staff had told me. Rachel even stated that payments were handled by Expedia, which was untrue—Expedia confirmed the hotel already had my payment. The inconsistency and lack of transparency was alarming. After lengthy back-and-forth between the hotel and Expedia, Eric eventually agreed to issue only a partial refund for two nights while still charging me for the first night. However, this did nothing to address the real issue: they canceled my full reservation without warning (no notification via email or call or anything) leaving me stranded on a holiday weekend with no help, no alternatives, and no accountability from Rachel and Eric. The screenshots attached show the only communications I received from the hotel after booking. Nowhere was this so-called “policy” mentioned. In the end, Candlewood Suites failed to honor a confirmed reservation, failed to communicate clearly, and treated me rudely and dismissively when I tried to resolve the issue. For a brand that is supposed to provide hospitality, this experience was the opposite. I would strongly caution anyone considering booking here to think twice, especially if you’re traveling solo or during peak times. I would be extremely cautious counting on them, even if you do everything you can to update them. Do not book here and don't expect any help from Rachel or Eric.

Very nice Hotel. Only thing I didn't like was that my room was on ground floor next to Grill area. I smelled cigarette smoke through the night while I slept, coming through my A/C. Very peaceful otherwise.

We stayed 2 weeks and would have given 5 stars. However, the front desk manager gave us a hassle about getting room service, gave us some lame excuse about what floor we were on and fitting into rheir daily schedule and trued to make us wait 9-10 days for service. Another star off for lack of parking and having to walk across the street, the bad service by one person messed up a 5 star. They hide behind leaving nobody at the front desk too much also.