Nice clean hotel, within 2.5 miles of the airport. There’s no airport shuttle unlike a large number of other hotels in the area. I did call the hotel twice to ask but nobody picked up. The free breakfast was a nice simple buffet style with cereals, waffle maker, fruit, omelets, hash browns, sausage. Plenty of tea and coffee, water and orange juice. The rooms are a little tired but everything was clean and the bed was comfortable. Free WiFi. Reception and cleaning staff fireman’s helpful.

We had a very good experience at Hyatt Place Charleston Airport/Convention Center. The hotel and our room were very clean and comfortable, check-in was easy, and the staff was friendly and helpful. Breakfast was good and convenient, and I also appreciated the staff explaining some World of Hyatt benefits I wasn't aware of. The location worked very well for our visit to the Charleston area. We would definitely stay here again.

Our first time staying at a Hyatt Hotel! The customer service demeanor by the hotel staff we interacted with was very professional. We had booked a high floor King bed with sofa room. Our room was immaculate and had anything we needed and it was a relaxed quiet stay. The bed and pillows were so comfortable. If we knew the quality of the toiletries that were provided free by the hotel, we would not have bothered bringing any shampoo/conditioner & body wash from home. It smelled so good! Breakfast was pretty good as we had read on booking and google reviews!?? We did not use the pool, so we do not have any feedback on it. We preferred to enjoy the beach during our visit to a son in the Navy! Proximity to many restaurants and the hotel even has a restaurants directory carpet with each restaurant's menu! Will definitely consider staying here again in future visits and/or recommend it to family and friends! ? The lobby staff person we interacted most with was Tierra! Born to serve people within the hospitality industry! Very personable professional staff person! Fantastic stay! ??

Our stay at the Hyatt Place Charleston Airport/Convention Center exceeded our expectations. From the moment we arrived, the staff made us feel welcome with friendly, professional service and a quick, hassle-free check-in. The hotel was exceptionally clean, modern, and well maintained, creating a comfortable atmosphere throughout our visit. The room was spacious, quiet, and featured a very comfortable bed, giving us a great night's sleep after a full day of exploring Charleston. We appreciated the thoughtful amenities, including the seating area, large bathroom, reliable Wi-Fi, and convenient workspace. Everything was spotless and well cared for. The complimentary breakfast offered a nice variety of hot and cold options, and the dining area was clean and well organized. Its location near Charleston International Airport, the Convention Center, Tanger Outlets, and many restaurants made getting around incredibly convenient while still providing a peaceful place to relax. What made this stay truly memorable was the outstanding hospitality from the entire team. Every employee we encountered was courteous, attentive, and genuinely committed to providing excellent service. We would gladly stay here again and highly recommend Hyatt Place Charleston Airport to business travelers, families, and anyone visiting the Charleston area looking for comfort, convenience, and exceptional customer service.

I had a emergency where I had to leave my home and make reservations at the last minute for me and my children's safety. I booked the room and not once did I see anywhere on the website or the reservation that if you have a local id they will charge you a higher than normal incidentals fee! A whooping $250!!! You would think that if you were local and messed up the room then they have ALL of the information they need to find you and bill you right?... I even explained the situation and that I work for they company and unfortunately the the lady with the lace front still showed no empathy to me or my children, I was met with the remark "(her words) I can cancel the reservation" Which what goes around comes around.... Like it's 9 at night and if I had other options or could be in my home I would be. I don't like being lied to I have checked everything and nowhere do I see that they can charge you any price they feel necessary because you are a local and the fact that this lady told me out of her mouth that it was on their website is ridiculous. If if I had known that I would have at least been better prepared for that extra charge instead of being ambushed and embarrassed and being spoke to in that manner as if what I was going through didn't matter and just because I have a local id which I'm not from here I'm a transplant means that I am less than. Your hospitality is broken Hyatt place!!! Update (7/17) 6:00 so here's an update still trying to figure out how they managed to charge me a whole other 394.52 for my 2-day stay after they already collected $144.52 from my bank card which happened processed so they have gotten their money and a $250 deposit from my credit card which has yet to be returned to me so now here I am out the $250 for my credit card and a whole another $394.52 for my bank card and no one knows why that charge has happened no one has really gotten back in touch with me and I know the reason and why no one has got in touch with me cuz unfortunately I do know that the lady that was really rude to me in the first place is actually managing today I have called my bank I have called them I spoke with a nice lady that I met when I hung out at the bar but that money has yet to be returned back to me as if I didn't have enough going on as is All my money is tied up in a two-day stay at this hotel ain't nothing no one can tell me that it's going to make me feel better about any of this especially after the young white lady told me that oh when my manager gets in she'll be able to take the hold off of everything and it'd be returned to you today that was a lie and then her trying to show me that oh this is going to all come back to your card when the $394.52 should have never come off my card in the first place. Update to my update (7:24) (7/17) Just call the hotel was put on a hole by the manager or GM assistant manager or assistant GM manager whoever she is she is very rude she left me on hold for over 30 minutes hops on the phone asked me what's wrong never asked me for a card never asked me for a name nothing just says how can I help you hold please... Leaves me a hole for 30 minutes comes back give her the rundown still never ask for a card a name or anything but to leave me on hold unless remember I've done nothing to this lady for her to come off as rude as she has come off to me.

Great hotel for the price. You would think you paid a lot more! Rooms are clean, modern and super spacious. The free breakfast is amazing and the staff is super friendly.

Stayed at the Hyatt Regency near Charleston Airport and had an amazing experience. The rooms were very clean, comfortable, and modern, making the stay relaxing from start to finish. Room service was excellent and always quick and friendly. The location was also super convenient, with easy access to the airport, restaurants, and shopping nearby. Overall, it was a great stay with excellent service and convenience. Would definitely recommend to anyone visiting the Charleston area!

Overall, I would recommend this hotel for anyone visiting Charleston and don't want to pay the exorbitant fees of downtown Charleston lodging. The location is great, right next to tons of fine dining options and even shopping while being only a 15 minutes drive to downtown Charleston. Can't complain about the service either. Everyone was friendly and professional. My only gripe and this is the reason why I'm giving it 3 stars is the water pressure for the shower. When you are out walking in the blazing sun all day or coming back from the beach, you want nothing but a hot steaming shower to cleanse your body. However, the lack of water pressure from the shower really killed what otherwise was a pleasant stay at this lovely hotel. Fix the water pressure issue and this could be a steal of a hotel.

Very nice hotel. Breakfast could be improved with better cooking of the grits (way too runny) and better choice of meats. The room was nice but I didn't like the fact that the bathroom sink was outside of the bathroom. All front desk staff were friendly. Wish they accepted cash payments instead of card only.

Rooms are a bit dated, but that seems to be a theme with Hyatt. Service was good, except my request for housekeeping was disregarded. Great location next to Convention Center, Tanger Outlets, and more. Overall, would stay here again. My only feedback is to honor a basic request for housekeeping during the operation hours or communicate if it can't be done. Non pork meat option(s) for guests and a lemon/fruit juice squeezer so the bartender does not have to manually press fruit.