If it weren’t for the front desk staff, I would have rated this hotel considerably lower. At the same time, if my experience with the hotel’s ownership had been different, I probably would have rated it considerably higher. I especially want to recognize Andrew at the front desk. He was one of the most professional and genuinely considerate hotel employees I’ve encountered. My interactions with him were relatively brief, but he made a lasting impression. He handled himself professionally, clearly took his responsibilities seriously, and still managed to show some compassion toward a guest. For context, I arrived before normal check-in after being awake the entire previous night for medical testing at the hospital. I was prepared to pay the $25 early check-in fee. There were some complications getting a room ready, and Andrew kindly offered to waive the fee because of the circumstances. Unfortunately, I witnessed what happened afterward. The owner pulled Andrew into the office and reprimanded him for waiving the fee. I ultimately paid the $25 anyway. That left a particularly bad impression on me. Andrew wasn't obligated to help me; he simply saw an exhausted guest dealing with a difficult day and tried to do something kind. Watching an employee get reprimanded over a $25 fee made me feel that management placed greater importance on collecting every possible dollar than on either the guest experience or empowering a good employee to exercise reasonable judgment. Andrew deserves better. If I owned a company, he is exactly the kind of person I would want representing it—and frankly, his talents seem wasted at this establishment. I also chose not to eat the continental breakfast. On my first day, while waiting in the lobby for an Uber, I saw a cockroach roughly three inches long. After that, I wasn't particularly comfortable eating food that was sitting exposed in the breakfast area. Maybe large roaches are simply more common in the South than what I'm accustomed to, but as a hotel guest, it certainly didn't inspire confidence. Overall, the front desk service—particularly Andrew—was the highlight of my stay. My concerns were with the condition of the property and, more importantly, the management philosophy I personally witnessed. A good employee tried to turn a difficult morning into a better experience for a guest. Management managed to turn that positive experience into a negative one.

We booked this hotel for our employees who are working in the area. The manager refused to accept their passport as ID. She said they needed to have a valid drivers license to check in. What do you with international travelers, with those who don’t drive, or with those who are disabled and have others drive them? I had to scramble and stress out during dinner time to find different accommodations for them. For the manager, do better and bless your heart!

I enjoyed my stay. Room is a little dated and the ac was older (but worked) but struggled to keep the room cold in the heat of the day. Mattress sagged on the edge by the night stand BUT the middle of the bed was good and I was still able to get a good night sleep. Pool was closed which was a bummer. However, the location to food and pubs was excellent. Overall, a good stay.

Was not aware of the renovation construction from 8a-8pm. The pool was closed even tho it was July. We put a “do not disturb” on our door before leaving for lunch and when we got back they had been in our room anyway. I had asked for more pillows and blankets they had no extra. There’s no were to sit and smoke cigarettes outside. The ladies at the front desk acted like we were bothering them to do their job when we were checking in. No bathtub in the room, only a shower. Even tho the pictures online featured a bathtub. No robe provided. But the breakfast was good.

Stayed for one night. The first room we were assigned smelled strongly of marijuana. As soon as we opened the door, it was like a cloud of smoke hit us, which was especially ironic considering I had just signed a no-smoking policy. I immediately went to the front desk and requested a different room. The second room seemed fine at first, so we dropped off our bags, turned the A/C on, and left for the day. When we returned, the room was extremely hot. We also found roaches, the toilet wasn't working properly, and despite waiting over an hour, the A/C never cooled the room. We eventually realized there was a ceiling vent blowing hot air into the room, seemingly from outside, which completely overpowered the air conditioner even though it was set to the lowest temperature. I'm not an HVAC expert, but I'm pretty sure it's not supposed to work that way. Overall, the experience was very disappointing and uncomfortable. Between the marijuana smell in the first room, the roaches, broken toilet, and ineffective air conditioning in the second, I would not stay here again especially for what they charge for this poor of quality.

I stayed here for a night, and it was alright. I didn’t know the room doors were outside-facing when I booked, but to be fair I booked last minute and didn’t pay attention because I was in a rush. Either way it was acceptable and I never felt any sense of being in a bad place. Location is excellent too, it’s not too far away from downtown Charleston

I am a Best Western Rewards Member and have stayed at many of their hotels for years, however this has to be one of the MOST DISGUSTING Best Western Locations to date. We checked in 5/28. Upon arrival we noticed The room had Sewer Flies, Knats actively flying around. I notified the front desk and they offered to put us in another room. Upon walking in there was a dead roach on the desk and 2 others that scurried. I took a picture. It was very late so we Went back to original room to find small roaches climbing the bathroom wall and 1 that scurried across the counter. Even though it was 12:00 am, We QUICKLY packed our things and found another Hotel!!!! The hotel is dark, Dreary, run down and doesnt look like the photos. The staff was very nice, however sleeping with Roaches and sewer bugs is NOT ACCEPTABLE!!!!

The place was a motel not a hotel. The shower curtains were too short so the bathroom and the room flooded. The front desk had us get towels daily from them and mop our own floors. Feral cats roamed everywhere and there was food bowls out to feed them.

So, the location was good for what I needed and so was the price. The service at the counter was immaculate. I actually didn't have any complaints until I got to the room. The room itself was either inhabited by someone who smoked cigarettes or the wacky tobaccy, I think both because I caught wifts of both, or they are nearby enough to effect the room. While I am 420 friendly and a previous smoker, I do not appreciate the smells these days. Next, the tub. The stopper would not work to save my life. Made it more difficult for my kids, who could take showers but aren't yet tall enough for it. I guess overall, for the location and price, it could have been much worse. I'd have given a higher rating if not for the issues with the room. Everything else is nice enough.

The front desk woman who checked us in made a change of room to accommodate my handicapped girlfriend that I was traveling with. She went out of her way to do that. Then, she recommended The Glass Onion for food as I’d seen it just down the street and that was excellent too. Breakfast was delicious, beds comfy, room very clean, so we were very pleased with our stay.