We booked this hotel for our employees who are working in the area. The manager refused to accept their passport as ID. She said they needed to have a valid drivers license to check in. What do you with international travelers, with those who don’t drive, or with those who are disabled and have others drive them? I had to scramble and stress out during dinner time to find different accommodations for them. For the manager, do better and bless your heart!

I enjoyed my stay. Room is a little dated and the ac was older (but worked) but struggled to keep the room cold in the heat of the day. Mattress sagged on the edge by the night stand BUT the middle of the bed was good and I was still able to get a good night sleep. Pool was closed which was a bummer. However, the location to food and pubs was excellent. Overall, a good stay.

Was not aware of the renovation construction from 8a-8pm. The pool was closed even tho it was July. We put a “do not disturb” on our door before leaving for lunch and when we got back they had been in our room anyway. I had asked for more pillows and blankets they had no extra. There’s no were to sit and smoke cigarettes outside. The ladies at the front desk acted like we were bothering them to do their job when we were checking in. No bathtub in the room, only a shower. Even tho the pictures online featured a bathtub. No robe provided. But the breakfast was good.

Stayed for one night. The first room we were assigned smelled strongly of marijuana. As soon as we opened the door, it was like a cloud of smoke hit us, which was especially ironic considering I had just signed a no-smoking policy. I immediately went to the front desk and requested a different room. The second room seemed fine at first, so we dropped off our bags, turned the A/C on, and left for the day. When we returned, the room was extremely hot. We also found roaches, the toilet wasn't working properly, and despite waiting over an hour, the A/C never cooled the room. We eventually realized there was a ceiling vent blowing hot air into the room, seemingly from outside, which completely overpowered the air conditioner even though it was set to the lowest temperature. I'm not an HVAC expert, but I'm pretty sure it's not supposed to work that way. Overall, the experience was very disappointing and uncomfortable. Between the marijuana smell in the first room, the roaches, broken toilet, and ineffective air conditioning in the second, I would not stay here again especially for what they charge for this poor of quality.

The place was a motel not a hotel. The shower curtains were too short so the bathroom and the room flooded. The front desk had us get towels daily from them and mop our own floors. Feral cats roamed everywhere and there was food bowls out to feed them.

So, the location was good for what I needed and so was the price. The service at the counter was immaculate. I actually didn't have any complaints until I got to the room. The room itself was either inhabited by someone who smoked cigarettes or the wacky tobaccy, I think both because I caught wifts of both, or they are nearby enough to effect the room. While I am 420 friendly and a previous smoker, I do not appreciate the smells these days. Next, the tub. The stopper would not work to save my life. Made it more difficult for my kids, who could take showers but aren't yet tall enough for it. I guess overall, for the location and price, it could have been much worse. I'd have given a higher rating if not for the issues with the room. Everything else is nice enough.

The front desk woman who checked us in made a change of room to accommodate my handicapped girlfriend that I was traveling with. She went out of her way to do that. Then, she recommended The Glass Onion for food as I’d seen it just down the street and that was excellent too. Breakfast was delicious, beds comfy, room very clean, so we were very pleased with our stay.

My daughter in law was in MUSC. Her brain shunt had broken. My son and me were with her. The first night we didn't get out of the hospital til 3am and we stayed in a crappy hotel. I told my son we would not stay there another night. So the next morning I booked a room at Best Western. We checked out twice thinking we were going home but we didn't. Both times we booked with Best Western again. I love Best Western and now my son does too.

Stayed here for three nights. Staff was very friendly and engaging. The rooms were clean, and a great size. The price was really great. I had a medical emergency while in town, and had to stay one more night, the staff was extremely helpful in getting me through that process. The only critique I have, and it isn't anything they can control, is if you're wanting quiet, the back stretch of rooms overlook a residential neighborhood. Maybe it was just a 1-2 night thing, but there were kids screaming at the top of their lungs while playing up til about 10:30-11 p.m. and they were not stopping. That is nothing against the hotel, seeing there's literally nothing they can do about that, but if that is something that could bother you, definitely make a note of that in your reservation so they can put you in a spot away from that.

This is our go to Hotel when we go to Charleston, awesome location with a easy drive to historic downtown. I want to say that the staff here are truly exceptional, the night desk staff member, Sammy, is so helpful and knowledgeable about the area and was so friendly and kind. Shout out to my man Sammy!! And breakfast is provided, absolutely perfect breakfast, the kitchen attendant, a young lady, has the best layout, clean, tidy and fresh. Stay here for your trip to Charleston and you really won't be disappointed, can't wait to go back!! Thank you to the Best Western hotel staff, we'll be back soon for sure ?