Outstanding, very personalized service. Excellent front desk staff, valet and bell staff, wait staff and housekeeping. Wonderful location. Small but nice gym. Nice renovation of a historic building. Reasonable but limited dinner menu. On the down side, small tight room with limited storage. Lousy water pressure. Didn't like rain head shower (with long hair makes rinsing difficult). Would have preferred a coffee maker in the room. For the price point, a Lavazza or Nespresso would be appropriate. Hotel room cost wa steep for what it was.

This hotel has a very nice architecture and decoration, it’s modern but with classic aspects from the mid century, the rooms are good but some gadgets like the hairdryer need to be upgraded. Another aspect which could use some improvement is the dining area, the low chair and tables make it difficult to eat, but allowing guests to have breakfast in-room make up for it. The service was very good, everyone was attentive and very professional and the car service is excellent! The region is also very good, walkable to most places 10-20 minutes walk. The bar area and rooftop are very nice, definitely a must even for non guests!

If I could give 10 stars I would. This hotel is beyond exceptional, when we do return in the future, we will only stay here. I hope to bring my children and grandchildren and make this a staple for where the Leepers stay in Charleston. When my wife got sick and had to have an ambulance come to check her out, the staff called and checked on her 3 times and sent two care packages. The level of service is almost unmatched at any place we’ve stayed around the world. I could go on but you get the point…first class on all fronts.

Having stayed here twice before I felt the hotel’s service quality has fallen significantly. Food and beverage service are lacking. The main restaurant is closed for renovation, the formerly busy living room has changed from a night-end feeling lounge to a one that feels like a coffee shop. Thanksgiving dinner was special in the past with white table cloth service to mediocre buffet with little to no staff attending to diners. The hotel front desk, concierge and valets were all excellent. Rooms are elegant mid-century design and the hotel’s location is great. Just F&B was very poor.

Overall I can say this was the experience my wife and I wanted to have for our first visit in Charleston. Room's were so good, bed was extra comfortable. Room service was so kind and the spa was relaxing. However I was upset that the staff openly made negative remarks about a guest in front of other guests. Extremely unprofessional in an otherwise perfect stay. I understand guests can be difficult, but talk about it in the break room. (Citrus Club check in area near the elevators) Leaving this up so management can see and will change it to 5 stars once they reply. Edit, the management replied in less than 24 hours. Thank you Brian, we can't wait to come back!

Perfection. Perfect location, near all the action, museums, points of interest, and restaurants. Gorgeous inside, fully stocked bar with some of the best “hotel” cocktails I have ever tasted. It is Located under one of the most relaxing, immaculate cocktail bars with views for days! Our room was clean, far exceeded are expectations, and was cozy & spacious at once. The spa was beyond reproach and personalized so much for us. The best thing about it all is this is BY FAR THE BEST customer service I have ever received at a hotel. From the front door host, every employee, bell hop, bartender, cleaning staff, valet personnel, ALL blew the customer service out of the water. In a two day stay our names were remembered! We never had any interaction with staff that wasn’t 200%. They have a very cool service, Complementary service when available where a driver will drive you to nearby locations within about a five or 10 mile radius. That was very helpful and saved money on Ubers and parking. I don’t think I can come to Charleston and not stay here . The Dewberry really shines as perhaps the best hotel in Charleston. Thank you for an amazing weekend!

Our stay at The Dewberry was absolutely incredible. The hotel is pure luxury — from the beautifully designed rooms to the elegant common spaces, every detail was perfect. The rooftop views are stunning and truly one of the highlights of Charleston. What impressed us most, though, was the customer service. The staff went above and beyond in every interaction and even helped resolve an issue we had with an outside company we had booked through the hotel. Their care and dedication made us feel completely taken care of. We can’t wait to return and would recommend The Dewberry to anyone looking for a first-class experience in Charleston!

AMAZING hotel, friendly staff, the extra special touches for my hubby’s bday were appreciated!! Smiling faces and no hesitation to go above and beyond from the staff. We will definitely be back and we wouldn’t stay anywhere else!! Hotel and staff definitely 5 stars!! Oh and don’t sleep on the chocolate chip cookies from the living room. They are Chef’s kiss!! Special shout out to Jack at the front desk. He was great and super friendly from the moment he checked us in!! So happy we picked The Dewberry for our stay because it was THEE BEST!!

Beautiful place convenient to everything in town. Service was EXCEPTIONAL! Special shout out to the valet team who were always willing and eager to shuttle us to various locations and then greet us with a smile when we returned. Front desk was also very kind and helpful. They greeted us with cool towels and a signature Dewberry tea. Concierge hooked us up with great places to eat and a special greeting with a small birthday cake in our room. Highly recommend and hope to stay here again in the future.

Review being a little late.... Having arrived for long weekend in Mid-July, it was clear this wasn’t just another luxury hotel—it was an experience! Reservation, Check-In & Service: The staff was warm, welcoming, and intuitively attentive without being overbearing. The Reservation Department communicated with precise detail what to expect during the reservation process. Check-in was seamless, and every interaction—from the concierge to the housekeeping team—was polished and personable. Room: My room was the definition of understated luxury. High ceilings, custom furnishings, plush linens, and a bathroom that could rival a spa. The attention to detail was impeccable—from the curated minibar to the locally inspired artwork. And the bed? Absolute heaven. Amenities & Dining: I highly recommend grabbing a drink before heading up to the Citrus Club, the rooftop bar with panoramic views of Charleston and the harbor. Breakfast at Henrietta’s, their in-house restaurant, was a standout—every dish beautifully presented and bursting with flavor. Extras: The Concierge Team facilitated a wonderful experience with a Day at the Beach, along with the Valets Volvo house cars, creating an even more exceptional time while visiting. Location: Perfectly situated within walking distance of Marion Square, King Street shopping, and countless galleries and restaurants. Final Thoughts: The Dewberry is a true gem—elegant without being pretentious, luxurious without losing its sense of place. Mr. Somner and his highly skilled Hospitality Team allowed for a wonderful visit; and, anytime my family and I are back in the Charleston area this will be our destination.