Best customer experience! They paid attention to details. They even do a 2nd housekeeping before you sleep to make your room ready for bedtime. They remembered how I want my lamps to be lit, or where I want my water bottle to be. Love the experience.

Great 5 star hotel. The service was fantastic and staff were very friendly. The rooms were spacious enough and the bathroom was very large. We never had to wait more than 10 seconds for an elevator which in a 9 story building is amazing. Everything was immaculately clean. We valeted our car and the staff helping with that service were great. They even have a car service for free anywhere on the peninsula if driving around old Charleston is too much. The only negative is a 4 pm check in time which is a bit late, however check out time is also later, noon.

I had an amazing experience at the Bennett Hotel, and I want to give a special thank you to Omar, Andrew, and Dustin. All three of them were absolutely phenomenal and made me feel so welcomed and taken care of throughout my experience. Their professionalism, kindness, and attention to detail really stood out. Omar especially went above and beyond, and the level of hospitality from the entire team made such a difference. They are truly a reflection of what great service should look like. I would absolutely come back to the Bennett because of the incredible experience they gave me. The hotel is very lucky to have Omar, on their team!

I had such a wonderful experience at the Bennett Hotel, and I have to give a special shoutout to Omar, the assistant manager. He was absolutely phenomenal professional, welcoming, attentive, and truly went above and beyond to make sure I had an amazing experience. Honestly, Omar is the reason I would come back to the Bennett. His level of hospitality really stood out and made such a difference. The hotel is lucky to have someone like him on the team. Thank you, Omar, for making my stay so special!

We absolutely loved our stay at The Hotel Bennet and would recommend it to anyone. The service was second to none. Every single employee we interacted with went out of their way to be kind and friendly, often even remembering our names and what activities we were getting up to that evening. The entire hotel was impeccably clean and well maintained. Our room was comfortable, quiet, and well appointed. While the hotel is a further walk from the heart of the historic district; the complimentary house cars offered by the hotel conveniently dropped us off wherever we wanted downtown! Truly couldn’t ask for a better experience in Charleston.

From the moment we arrived, it was clear that Hotel Bennett is something truly special. Every detail has been thoughtfully designed to create a luxurious yet welcoming experience, and it exceeded every expectation we had. The service was absolutely exceptional. Every team member we encountered was warm, genuine, attentive, and went above and beyond to make our stay memorable. You can tell they take great pride in creating an outstanding guest experience, and it shows in every interaction. The hotel itself is stunning. The elegant design, beautiful rooms, impeccable cleanliness, and countless thoughtful touches make it feel like a true five-star destination. Every space feels refined without ever feeling pretentious, and there are so many unique details that make the property stand out from other luxury hotels. What impressed us most was how effortless everything felt. Whether it was the friendly concierge, attentive housekeeping, or staff anticipating our needs before we even asked, every moment reflected an incredible commitment to hospitality. This wasn’t just a hotel stay—it was an experience we’ll remember for a long time. Hotel Bennett has set a new standard for what luxury hospitality should be. If you’re visiting Charleston, do yourself a favor and stay here. It’s worth every penny, and we can’t wait to return. Five stars simply don’t seem like enough.

Hotel Bennett is one of Charleston's premier wedding venues, offering an unmatched blend of luxury, elegance, and timeless sophistication. From the beautifully designed ballrooms to the stunning rooftop views and impeccable attention to detail throughout the property, every wedding at Hotel Bennett feels truly extraordinary. The team at Hotel Bennett is exceptional to work with. Their professionalism, hospitality, and commitment to excellence ensure that every event is executed flawlessly from start to finish. As wedding planners, we always look forward to collaborating with such an incredible staff and creating unforgettable celebrations in one of Charleston's most iconic venues. We highly recommend Hotel Bennett to couples looking for a luxury wedding experience with outstanding service.

Celebrated my honeymoon here with my wife and it was by far our best hotel experience. The staff was so personable and the hotel itself was very thorough on how they did things. When they saw we were celebrating our honeymoon on our reservation they even upgraded our room. Also the hotel had amazing places to eat within it that we absolutely enjoyed. The downtown area it is located in is also very lively with alot to do. Some days me and my wife just stayed in the hotel and we were able to have a great time. The only thing we missed out on that we wish we could have was the spa and the tea hour event they sponsor. I totally recommend this hotel if you're in the downtown Charleston area.

Wow! One of the nicest places that I have ever stayed. From the moment we stepped out of our vehicle, we knew that the service here would be unmatched. Every employee that we encountered was over the top helpful and genuine. They made us feel like we were the most important guests there. The lobby is very impressive with beautiful flowers, marble floors, beautiful paintings, and of course, Southern Charm. We were greeted with bottled water and sparkling wine at check-in. The bellhop brought our luggage to the room later. The room was clean and stunning. The bathroom was over than ours at home. We had a corner room with a desk and couch. There are drinks and snacks for purchase in the room. Bottled water and coffee are inclusive. The rooftop bar and pool are incredible. The views of the cityscape and ocean water are breathtaking. Drinks and tapas and reasonably priced. There is a bar in the lobby as well as a champagne & caviar bar. Although we didn’t go, there is some lounge and restaurant area on the 6th floor that can be added as an all-inclusive option. There is also a nice pastry shop connected to the hotel were we had coffee and breakfast before heading to the beach. Note that valet is $60 per day. Overall, we felt like royalty and can’t wait to stay at Hotel Bennett again.

If you are staying at Hotel Bennett, do yourself a favor and find Kevin, the concierge. We traveled from Los Angeles to Charleston and have stayed at our fair share of luxury hotels, but the experience Kevin provided was on an entirely different level. Kevin is pure high-energy brilliance. His enthusiasm for Charleston is contagious, and he didn’t just point us toward the standard tourist spots or restaurant recommendations—he opened doors to the city’s soul. He took us on an unforgettable walk through the oldest, most hidden sections of Charleston—places most visitors will never even know exist. We were guided through: • Secret alleyways and quiet courtyards that felt completely tucked away from the modern world. • Stunning hidden fountains and incredible old trees that make you feel like you've stepped back into the 1700s. • Historic neighborhoods with homes that have been so perfectly preserved, it feels like the past is still alive. Because of Kevin, we captured photos and saw views that you simply cannot find on your own. You need someone who truly understands the heartbeat of this city, and Kevin is that person. This was easily one of the most special experiences we’ve had on any trip. Bottom line: Don't just settle for a map. Meet Kevin. He doesn't just give advice; he provides a masterclass in the "real" Charleston. Highly recommended!