Overall experience was probably 4 stars, but hotel (lack of) management and lack of follow-up brings it to a solid 2. We stayed from 9/5-9/8. Room was mostly clean, besides some dried feces on the side of the toilet. Thank god I brought some Clorox wipes. For the pool, both the entrance from the parking garage and the entrance from outside had non-functioning keycard readers. When trying to troubleshoot it and calling from the desk, they indicated they were aware of it being an ongoing issue. Their solution to the outdoor reader was to wrap a towel or shirt around the door frame. One of the nights we were fully evacuated for a fire alarm around 5am. Ultimately it ~seemed~ to be a false alarm. But communication? None. No note slipped under the door explaining or apologizing. No sign posted at the desk. No verbal explanation when we checked out. Our balcony door also broke during the stay, yielding us being unable to retrieve any of the things we had out there. Thankfully maintenance brought our stuff in. I did fill out Hilton’s survey after the stay with a middle-of-the-road response and opted yes to receiving a follow up. Did I hear anything from anyone? Nope.

Was in Charleston for a wedding this last weekend and stayed here. Great location, clean, and friendly staff. The rooms were spacious and bed comfortable. Would definitely recommend staying at this location. I didn’t get the assistant GM name but she was able to get me into my room early when I arrived and just wanted to say thank you! Great customer service from start to finish.

Just want to take a moment to give Mario from maintenance the recognition he truly deserves. ?? From the moment he came to help us with our A/C, Mario was exceptionally kind, considerate, and genuinely helpful. He had the problem fixed without any trouble, and he made sure everything was working properly before he left. You could tell that he really cared about making sure we were comfortable. But honestly, what made Mario stand out even more was his personality. He was such a funny, personable, and memorable guy! ? He had us laughing and made what could have easily been an annoying situation into a surprisingly pleasant experience. People like Mario are what make a hotel stay feel a little more special. He wasn't just doing his job—he was kind, attentive, and treated us like actual people instead of just another room number. Mario, thank you so much for being so wonderful and for taking such good care of us! Your kindness and personality definitely didn't go unnoticed, and we truly appreciate you. The hotel is very lucky to have someone like you on their team! ?????

This was a birthday trip for my wife and our inaugural visit to Charleston, SC. We typically stay at Hilton properties approximately 15 to 20 times annually, and this particular Hilton stands out as one of the finest we have ever experienced. Upon checking in, Lorenzo was exceptionally helpful in explaining all the hotel's amenities and the benefits associated with my Gold membership. His demeanor was very pleasant and welcoming, making us feel right at home. Our room was impeccably clean and spacious, and the bathroom was perfect, featuring an excellent shower. We were even upgraded to a room with a balcony overlooking the marina, which was truly wonderful. The restaurant and bar offered top-notch service with delicious food and superb drinks. The bartender, a young woman with blondish hair and beautiful eyes, was absolutely fabulous, though I apologize for not recalling her name. Kenisha at the front desk was outstanding, providing us with a wealth of information regarding shopping locations and excellent restaurants in town. As it was our first time visiting, we relied on Uber for transportation, but she went above and beyond to offer us guidance on places to explore. She also consistently ensured we had fresh towels daily, demonstrating her exceptionally kind nature. Overall, the Hilton Garden Inn is a beautiful hotel where everything was consistently clean, and the entire staff was wonderful. The only reason I awarded four stars instead of five was due to the limited cable channel selection in the room. Despite this minor detail, it was an awesome birthday trip for my wife. We definitely plan to return next year. Michael Johnson.

Family of 3 stayed for 1 night. King suite room 342. Good location at the marina. Not very walkable if you are planning on exploring Charleston. Parking is $20 which may still be cheaper to stay n park then uber to downtown and back vs parking in the city. (Venture parking garage is $1 every 20 min. So $3 an hr so not bad $24 max I believe something like that) Hotel is beautiful, clean, and smells so nice. Didn’t eat but the bar was friendly but loud while we were there. Wedding guest I believe so this may not be normal. Room was beautiful and modern. Lots of space in the suite with a sitting room, mini fridge, microwave, and the standard room amenities. We didn’t get a chance to use the pool or gym. -1 ?? because online through Expedia it does say buffet breakfast but there is no buffet and not complimentary. Would stay here again.

Location was great overlooking a marina. Quick drive to shops, restaurants and attractions in Charleston center. Pool area was on marina side and nice furniture. Lobby, breakfast and bar area on 2nd floor: airy with large windows.

My Husband and decided to take a last minute weekend getaway to Charleston. We chose this riverside hotel for the views, location and Hilton Brand. It didn't disappoint

This hotel is very close to all the hospitals, but not the tourist areas of the market. You will have to drive or get a Uber to get there. The view of the Ashley River is beautiful and if you come in the spring and summer bring bug spray because gnats will bite. The lobby restaurant has a fantastic food and there is a rooftop lounge with the overlooking views of the river.

Take earplugs!!! The major downside to this hotel is soundproofing. We could hear the chap next to us taking his phone calls. Every word! Plus, our room was opposite the scenic major road flyover. Wonderful. The room itself was great though. Comfy beds. Decent bathroom. Can't tell you about the staff, they didn't interact with us at all during our stay You can walk into town, but there is one VERY busy pedestrian crossing near the hotel that drivers chose to ignore people on - despite the law to give way, they do not

Location: Have stayed in many Hilton Garden Inns but should have been more careful when booking this one. While I knew the location was on the Waterfront I was disappointed it wasn’t safely walkable ito town. Not far but would have had to cross a freeway cloverleaf. Plus: View of harbor and sunsets spectacular. Cons: Disappointed that the pool was closed for renovations, although no work was evident. TV choices were basic TV cable, no streaming and ability to stream on our own account. Housekeeping skipped our room and came back when we were changing for the evening. Could not come later. Very expensive compared to other properties. Basic amenities like robes, body lotion, not available. Room did have coffee which was better than coffee served in restaurant. And there is a microwave and mini fridge. Bed was comfortable. Price for parking was high.