This was a birthday trip for my wife and our inaugural visit to Charleston, SC. We typically stay at Hilton properties approximately 15 to 20 times annually, and this particular Hilton stands out as one of the finest we have ever experienced. Upon checking in, Lorenzo was exceptionally helpful in explaining all the hotel's amenities and the benefits associated with my Gold membership. His demeanor was very pleasant and welcoming, making us feel right at home. Our room was impeccably clean and spacious, and the bathroom was perfect, featuring an excellent shower. We were even upgraded to a room with a balcony overlooking the marina, which was truly wonderful. The restaurant and bar offered top-notch service with delicious food and superb drinks. The bartender, a young woman with blondish hair and beautiful eyes, was absolutely fabulous, though I apologize for not recalling her name. Kenisha at the front desk was outstanding, providing us with a wealth of information regarding shopping locations and excellent restaurants in town. As it was our first time visiting, we relied on Uber for transportation, but she went above and beyond to offer us guidance on places to explore. She also consistently ensured we had fresh towels daily, demonstrating her exceptionally kind nature. Overall, the Hilton Garden Inn is a beautiful hotel where everything was consistently clean, and the entire staff was wonderful. The only reason I awarded four stars instead of five was due to the limited cable channel selection in the room. Despite this minor detail, it was an awesome birthday trip for my wife. We definitely plan to return next year. Michael Johnson.

Family of 3 stayed for 1 night. King suite room 342. Good location at the marina. Not very walkable if you are planning on exploring Charleston. Parking is $20 which may still be cheaper to stay n park then uber to downtown and back vs parking in the city. (Venture parking garage is $1 every 20 min. So $3 an hr so not bad $24 max I believe something like that) Hotel is beautiful, clean, and smells so nice. Didn’t eat but the bar was friendly but loud while we were there. Wedding guest I believe so this may not be normal. Room was beautiful and modern. Lots of space in the suite with a sitting room, mini fridge, microwave, and the standard room amenities. We didn’t get a chance to use the pool or gym. -1 ?? because online through Expedia it does say buffet breakfast but there is no buffet and not complimentary. Would stay here again.

Location was great overlooking a marina. Quick drive to shops, restaurants and attractions in Charleston center. Pool area was on marina side and nice furniture. Lobby, breakfast and bar area on 2nd floor: airy with large windows.

My Husband and decided to take a last minute weekend getaway to Charleston. We chose this riverside hotel for the views, location and Hilton Brand. It didn't disappoint

This hotel is very close to all the hospitals, but not the tourist areas of the market. You will have to drive or get a Uber to get there. The view of the Ashley River is beautiful and if you come in the spring and summer bring bug spray because gnats will bite. The lobby restaurant has a fantastic food and there is a rooftop lounge with the overlooking views of the river.

Take earplugs!!! The major downside to this hotel is soundproofing. We could hear the chap next to us taking his phone calls. Every word! Plus, our room was opposite the scenic major road flyover. Wonderful. The room itself was great though. Comfy beds. Decent bathroom. Can't tell you about the staff, they didn't interact with us at all during our stay You can walk into town, but there is one VERY busy pedestrian crossing near the hotel that drivers chose to ignore people on - despite the law to give way, they do not

Location: Have stayed in many Hilton Garden Inns but should have been more careful when booking this one. While I knew the location was on the Waterfront I was disappointed it wasn’t safely walkable ito town. Not far but would have had to cross a freeway cloverleaf. Plus: View of harbor and sunsets spectacular. Cons: Disappointed that the pool was closed for renovations, although no work was evident. TV choices were basic TV cable, no streaming and ability to stream on our own account. Housekeeping skipped our room and came back when we were changing for the evening. Could not come later. Very expensive compared to other properties. Basic amenities like robes, body lotion, not available. Room did have coffee which was better than coffee served in restaurant. And there is a microwave and mini fridge. Bed was comfortable. Price for parking was high.

I'm not normally a big chain hotel person but booked this as convenient for our stay in Charleston and not as horrifically expensive as some of the old town places. Our room was very poorly sound insulated from the surrounding rooms, when our neighbour had an early morning telephone conversation we could hear every word he said. On day one I asked the desk girl a question, the response was curt and unfriendly, a complete contrast to the guy on the desk in the evening. Had a drink in the bar one night, quite expensive but I guess it's a hotel, bar lady seemed more interested chatting up the 2 young service men. I thought parking was reasonable for the area, other hotels charge 35-60 US/night. Easy walk to King Street etc or use a cheap Uber.

As a new Hilton Honors member and staff employee, I was genuinely excited to experience Hilton’s service firsthand. The app setup was seamless, and booking for friends and family was simple—until check-in day. On October 31, my mother-in-law and aunt arrived after driving four hours from Greensboro. Instead of being welcomed, they were told they couldn’t check in because the reservation was under my name. I take responsibility for the mix-up, but what made the situation worse was how it was handled. When I called, the first manager (Ed, I believe) was defensive and short-tempered. The second, Elizabeth, began pleasantly but quickly shifted to the same sharp tone. I understand policy, but delivery matters. Their words may have been correct—how they said them was not. The issue was eventually resolved after canceling and rebooking, but the experience left us frustrated and disappointed. For a property as beautiful as this one, right on the Charleston waterfront, the customer service should match the view. I strongly recommend management review this call and consider additional training around tone, empathy, and handling sensitive guest situations. Even when policy is firm, the delivery should still feel like Hilton.

2nd time staying here! Its easy in and out, staff is amazing! At night we got ubers to go to Kings street and what have you, all were within 2-5 mins and no more than $10-$12, great location! Will definitely stay here when Im in Charleston!